Category: Customer Solutions

Working with the Generative AI Innovation Center, New Relic NOVA (New Relic Omnipresence Virtual Assistant) evolved from a knowledge assistant into a comprehensive productivity engine. We explore the technical architecture, development journey, and key lessons learned in building an enterprise-grade AI solution that delivers measurable productivity gains at scale.

Associa collaborated with the AWS Generative AI Innovation Center to build a generative AI-powered document classification system aligning with Associa’s long-term vision of using generative AI to achieve operational efficiencies in document management. The solution automatically categorizes incoming documents with high accuracy, processes documents efficiently, and provides substantial cost savings while maintaining operational excellence. The document classification system, developed using the Generative AI Intelligent Document Processing (GenAI IDP) Accelerator, is designed to integrate seamlessly into existing workflows. It revolutionizes how employees interact with document management systems by reducing the time spent on manual classification tasks.

BGL is a leading provider of self-managed superannuation fund (SMSF) administration solutions that help individuals manage the complex compliance and reporting of their own or a client’s retirement savings, serving over 12,700 businesses across 15 countries. In this blog post, we explore how BGL built its production-ready AI agent using Claude Agent SDK and Amazon Bedrock AgentCore.

On November 21, 2025, Amazon SageMaker introduced a built-in data agent within Amazon SageMaker Unified Studio that transforms large-scale data analysis. In this post, we demonstrate, through a detailed case study of an epidemiologist conducting clinical cohort analysis, how SageMaker Data Agent can help reduce weeks of data preparation into days, and days of analysis development into hours—ultimately accelerating the path from clinical questions to research conclusions.

In this post, we illustrate how Clarus Care, a healthcare contact center solutions provider, worked with the AWS Generative AI Innovation Center (GenAIIC) team to develop a generative AI-powered contact center prototype. This solution enables conversational interaction and multi-intent resolution through an automated voicebot and chat interface. It also incorporates a scalable service model to support growth, human transfer capabilities–when requested or for urgent cases–and an analytics pipeline for performance insights.

In this post, we walk you through Pushpay’s journey in building this solution and explore how Pushpay used Amazon Bedrock to create a custom generative AI evaluation framework for continuous quality assurance and establishing rapid iteration feedback loops on AWS.

This blog post describes how Totogi automates change request processing by partnering with the AWS Generative AI Innovation Center and using the rapid innovation capabilities of Amazon Bedrock.

In this post, we demonstrate how the Amazon Catalog Team built a self-learning system that continuously improves accuracy while reducing costs at scale using Amazon Bedrock.

PDI Technologies is a global leader in the convenience retail and petroleum wholesale industries. In this post, we walk through the PDI Intelligence Query (PDIQ) process flow and architecture, focusing on the implementation details and the business outcomes it has helped PDI achieve.

In this post, we demonstrate how CLICKFORCE used AWS services to build Lumos and transform advertising industry analysis from weeks-long manual work into an automated, one-hour process.