Tag: best practices

Benefit programs like unemployment insurance are complicated and time-sensitive with weekly eligibility requirements. As a result, contact centers routinely experience high call volume that increases exponentially during economic downturns. Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. More than ever, agencies can benefit from AI and automation to reduce call volume, improve self-service, and empower staff productivity—not just to maintain service levels during low unemployment, but to scale and rise to the occasion of unexpected surges in demand.

Healthcare organizations face a significant challenge in making sense of the vast amounts of unstructured medical data trapped in patient records, lab results, and clinical guidelines. Approximately 97 percent of the 50 petabytes (PB) of healthcare data generated annually goes unused. This untapped resource could hold the key to improving patient care and saving valuable clinician time. Read this post learn how we built an innovative solution on Amazon Web Services (AWS) generative artificial intelligence (AI) capabilities that lets clinicians unlock this data treasure trove.

Since its launch in 2023, the Amazon Web Services (AWS) Skills to Jobs Tech Alliance has been joined by more than 650 employers and more than 970 educatio­­­nal institutions, and has engaged more than 53,000 learners with employers across 11 countries. Germany is renowned for its engineering innovation and industry strength in sectors such as automotive, manufacturing, chemicals, and pharmaceuticals, and this post highlights the contributions the Tech Alliance is making in the country.

At Amazon Web Services (AWS), we are committed to empowering our partners to accelerate their cloud innovation journeys. Our AWS Partner Transformation Program (PTP) is an important part of this commitment, offering comprehensive assessment, training, and enablement to help our public sector partners build successful and profitable AWS-based businesses.

In countries where demand for healthcare outweighs available resources, and populations are spread out in remote locations, open source technologies using Amazon Web Services (AWS) can transform providers’ and patients’ experience. Bahmni, an open source electronic medical records (EMR) system is one that we have pioneered. It gives doctors rapid access to up-to-date health records and test results so that they have better information and more time for patient care. A system that started in a single hospital in a remote part of central India is now used by more than 500 hospitals in 50 countries.

Digital transformation initiatives often struggle to achieve their intended goals, with McKinsey and Company reporting that up to 70 percent fail to fully meet objectives. Challenges like time delays, cost overruns, and incomplete functionality can undermine the success of these efforts. This post is the first in a four-part series that addresses how a Cloud Center of Excellence (CCoE) can be a viable solution to address these common pitfalls. Part one focuses on what a CCoE is and how it, combined with the Amazon Web Services Cloud Adoption Framework (AWS CAF), can help your enterprise with its digital transformation.

Government procurement professionals are tasked with balancing the need for innovation while adhering to strict regulations. The rise of artificial intelligence (AI) and emerging technologies, such as generative AI, presents both opportunities and challenges in this delicate equilibrium. This post provides guidance on how procurement can play a pivotal role in enabling the responsible use of AI within the public sector.

Creating a government that is more transparent, better performing, and capable of responding to the needs of its citizens in real-time is not without its challenges. Governments must navigate a complex landscape of legacy systems, stringent regulations, and the need to protect sensitive citizen data. This is when the concept of a landing zone becomes essential.

Generative artificial intelligence (AI) has captured the imagination of organizations across industries, promising to revolutionize workflows and drive innovation. As public sector entities explore this transformative technology, a critical challenge emerges: identifying and prioritizing high-value use cases that align with specific business objectives and delivering measurable outcomes. In this post, we present an Amazon Web Services (AWS) framework to help public sector organizations navigate generative AI adoption and unlock its true potential.

On October 24, 2024, the White House released a National Security Memorandum (NSM) on Artificial Intelligence (AI), which focuses on ensuring US leadership in developing advanced AI technologies. Amazon Web Services (AWS) is uniquely positioned to address the critical needs of the defense and national security customers in advancing their AI capabilities. Our comprehensive suite of AI and high performance computing (HPC) capabilities offers flexible and robust solutions to meet the NSM’s goals and empower national security missions.