Tag: best practices

Embracing the Amazon Leadership Principles fosters a culture of customer obsession, ownership, and experimentation. Doing so has supported one Amazonian’s capabilities and his success as he’s continuously delivered on behalf of his public sector customers. In this post, he shares examples of how public sector customers have embraced the Leadership Principles, which has been both inspiring and validating to witness.

The use of consumer-grade messaging applications poses significant security and sovereignty risks for Australian Government agencies, making it difficult to meet governmental information management obligations. Official guidance from the National Archives of Australia (NAA) unambiguously states that “instant messaging posts … created or received as part of Australian Government business are Commonwealth records.” Amazon Web Services (AWS) Wickr is an end-to-end encrypted messaging and collaboration service that provides the advanced security, administrative controls, and data retention capabilities government agencies need to protect sensitive information and meet legislative requirements. Read this post to learn more.

Machine learning (ML) and artificial intelligence (AI) are transformative technologies, enabling organizations of all sizes to further their mission in ways not previously possible. But, it is critical to think responsibly about these technologies so that all users are treated fairly, data is appropriately protected, and individuals can make informed choices about consent. In this post, we discuss responsible AI and how you should think about your workloads. This approach will help ensure your AI systems are fair, transparent, and secure.

Government organizations face challenges that include tight budgets and rapidly evolving citizen demands. They can address these challenges when they collaborate and share resources to accelerate digital transformation. In the UK, 44 local government bodies—called councils—use an open approach to share expertise and pool resources to transform their web publishing platforms using LocalGov Drupal. The GOV.UK Digital Marketplace includes LocalGov Drupal on Amazon Web Services (AWS). This post explains how councils used collaboration and shared resources to develop this digital public infrastructure which has reduced the cost of building council websites by up to 80 percent and delivered better services.

The Amazon Web Services (AWS) commitment to safe, transparent, and responsible artificial intelligence (AI)—including generative AI—is reflected in our endorsement of the White House Voluntary AI Commitments, our participation in the UK AI Safety Summit, and our dedication to providing customers with features that address specific challenges in this space. In this post, we explore how AWS can help agencies address the governance requirements outlined in the Office of Management and Budget (OMB) memo M-2410 as public sector entities look to build internal capacity for AI.

Governments encourage public sector organizations, businesses, and citizens to embrace digital technologies and practices through a range of incentives. These incentives standardize processes and motivate behaviors that achieve the objectives of these initiatives in a way that can be sustained over time. This post, written by an Amazon Web Services (AWS) government transformation advisor, highlights 10 ways that governments use incentives to accelerate successful digital transformation. 

Generative artificial intelligence (AI) is revolutionizing public agencies by streamlining services and providing valuable insights from large datasets. However, adding generative AI to your agency is not a simple process. SMX, an Amazon Web Services (AWS) Premier Tier Services Partner, helped one nonprofit agency build a robust architecture in the AWS Cloud that provided them the foundation for building and implementing generative AI tools. In this guest post, experts from SMX explain five best practices they used to help this agency prepare for generative AI.

In this post, we will explore the use of generative artificial intelligence (AI) chatbots as a natural language alternative to the service catalog approach. We will present an Amazon Web Services (AWS) architecture pattern to deploy an AI chatbot that can understand user requests in natural language and provide interactive responses to user requests, directing them to the specific systems or services they are looking for. Chatbots simplify the content navigation and discovery process while improving the customer experience.

K12 leaders need tangible solutions and tactics for improving their school’s or district’s cyber-resilience in the coming school year, and Amazon Web Services (AWS) is committed to supporting schools and districts as they enhance the cybersecurity of their networks. Recently, AWS joined the White House, the Department of Homeland Security, and the Department of Education—among other leaders in the government and education community—to commit to improving the cybersecurity resilience of K12 education. As part of this commitment, AWS created the K12 Cyber Grant Program, offering up to $20 million in AWS Promotional Credits to both new and existing K12 customers.

The Amazon Web Services (AWS) Cloud Maturity Assessment (CMA) uses the AWS Cloud Adoption Framework (AWS CAF) to assess the maturity of your cloud adoption, and provide prescriptive guidance on prioritized next steps. By replacing guesswork with data-driven analysis, you will get a blueprint to prioritize, build, and mature your cloud capabilities. Read this post to learn more.