各个企业必须通过聊天机器人、呼叫中心和消息与客户互动,以解决问题并推动交易、引导和采用。利用交互信号和机器学习的企业可以显著改善他们的客户满意度、产品体验和营销策略有效性。通过使用 AWS 上的客户支持解决方案,客户可以从专门构建的 AWS 服务和合作伙伴解决方案中进行选择,以提高客户满意度、产品采用率和品牌喜爱度。

AWS 服务

专门构建的云产品

AWS 解决方案

组合 AWS 服务、代码和配置的现成解决方案

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  • AWS 云端 QnABot

    部署一个由大型语言模型(LLM)提供支持的多渠道、多语言对话界面(聊天机器人),以响应客户的问题、答案和反馈。
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合作伙伴解决方案

来自 AWS 合作伙伴的软件、软件即服务或托管型服务

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  • Segment

    Twilio Segment helps data, marketing, product and engineering teams leverage real-time, structured data for context relevant and personalized engagement.
  • Salesforce Marketing Cloud Customer Data Platform

    Salesforce helps the user collect and unify all data to create a single source of truth on each customer, build highly targeted audiences with actionable, AI-powered insights and grow revenue and build trusted customer relationships.
  • Genesys Cloud

    Manage complex experiences with enterprise contact center software. Transform your contact center into an experience center virtually overnight. Leading enterprises that need sophistication and scale turn to Genesys for feature-rich contact center software.
  • Zendesk Support Suite

    Shoppers now have access to brands around the clock, on everything from voice, chat to Twitter. With Zendesk, retail brands can offer seamless, personalized, branded support experiences on every channel by bringing together data from all parts of the business - inventory, shopping history, etc.
  • Sprinklr

    Customer Experience Management Customer Experience Management with Voice powered by Amazon Connect Modern Sales & Engagement Modern Marketing & Advertising Modern Listening
  • Pega Cloud

    Pega Cloud Services is the fully-managed cloud deployment choice for Pega Infinity™. Clients can deploy their cloud globally on secured infrastructure designed to meet rigorous security and compliance requirements.
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指导

规范性的架构图、示例代码和技术内容

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