成功案例 /酒店行业

2024 年
iFood 徽标

iFood:使用 AWS 的人工智能(AI)之旅

作为巴西最大的配送市场之一并承销来自超过 33 万家合作伙伴机构的产品,iFood 在被认为对其业务至关重要的两个方面使用了生成式人工智能(AI)。第一个方面是将客户体验个性化,这些客户每月处理 8000 多万份订单。另一个方面旨在优化他们的内部开发人员的工作。iFood 的数据和人工智能总监 Thiago Cardoso 解释说,考虑到公司的运营规模,人工智能(AI)是唯一一种能够高效地为每个用户提供个性化体验的方式。

在这段视频中,Cardoso 谈到了在 2022 年为巴西贡献了 0.5% 国内生产总值(GDP)的该公司如何使用 Amazon BedrockAmazon SageMaker 等服务,在从下单到交付的整个过程以及欺诈预防流程中实现标准化并推动实施,同时优化客户体验。在该总监看来,总体而言,当用户进入应用程序并通过 iFood 进行采购时,他们将会遇到 100 多个人工智能模型。详细了解这一案例以及 iFood 对于 AWS 生成式人工智能(AI)的未来计划。

kr_quotemark

“只有借助人工智能,我才能为每个用户创造从推荐到欺诈预防的个性化体验。”

Thiago Cardoso
iFood 的数据和人工智能总监

AWS 服务

Amazon Bedrock

Amazon Bedrock 是一项完全托管式服务,可通过单个 API 提供来自 AI21 Labs、Anthropic、Cohere、Meta、Stability AI 和 Amazon 等领先人工智能公司的几种高性能基础模型(FM)选项,以及构建具有安全性、隐私性和负责任的人工智能的生成式人工智能应用程序时所需的多种功能。

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Amazon SageMaker

Amazon SageMaker 是一项完全托管式服务,它汇集了大量工具,可为任何使用案例提供高性能、低成本的机器学习(ML)。

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Amazon S3

Amazon Simple Storage Service(Amazon S3)是一种对象存储服务,其可扩展性、数据可用性、安全性和能效均行业领先。

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  • Asia Pacific

    Korean Airlines on AWS

    In 2018, Korean Air began migrating its entire IT infrastructure to the cloud. Then in 2021, it became the first global, full-service carrier to complete an all-in migration to Amazon Web Services (AWS). As an innovator in the aviation industry, Korean Air chose to build on AWS, and it launched its new website and mobile app 90 percent faster than possible with its former on-premises infrastructure. Continuing to innovate on behalf of its customers and workforce, the airline is developing an online one-step buying option and AWS-powered machine learning tools to create predictive, pre-emptive maintenance for its aircraft fleet.
    2022
  • Australia

    RMS Cloud Overcomes “Noisy Neighbor”, Improving Database Performance by 30% on AWS

    RMS Cloud transformed its multi-tenant architecture with Amazon RDS, taking advantage of prompt support from AWS and AWS Partner Slalom to achieve higher availability and significantly reduce downtime for customers.
    2024
  • Americas

    United Airlines on AWS

    United Airlines is leading modernization in an industry that’s embracing change. The largest airline globally by number of seat miles, its mission is to “Connect People, Uniting the World.” Migrating tens of hundreds of applications to Amazon Web Services (AWS) has helped the business accelerate innovation, even in the midst of challenging market conditions. From supporting its technology team to save $2 billion and boosting developer productivity 40 percent, to using generative artificial intelligence (AI) to streamline passenger record processes and save months of manual effort. With services such as Amazon Bedrock, AWS IoT Core, and Amazon DocumentDB, United Airlines is transforming passenger experiences, increasing efficiency and security, and shaping the intelligent airport of tomorrow.
    2024
  • North America

    Airbnb su AWS

    Fondato nel 2008, Airbnb è un marketplace condiviso con sede a San Francisco che offre alla clientela oltre 7 milioni di alloggi e più di 40.000 di esperienze prenotabili sul sito web della compagnia o tramite le applicazioni iOS e Android corrispondenti.
    2018
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