Amazon Connect

Easy-to-use cloud customer service contact center

Learn more about Amazon Connect 

What is Amazon Connect?

An easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it.

Amazon Connect is available for free, for 12 months, as part of the AWS Free Tier program. Users can get access to 90 minutes per month with the Free Tier.

Learn More About Amazon Connect Pricing »

What is Amazon Connect (2:01)

Use Cases

Contact Center Automation

Utilize natural language chatbots, Interactive Voice Response (IVR), and automated customer voice authentication.

Real Time & Historical Analytics

Improve performance and lower your costs using powerful analytics tools, including visualization, to make business decisions.

Task Management

Prioritize, assign, and track agent tasks to completion, including work in external applications to ensure customer issues are quickly resolved.

Web and Mobile Chat

Support customers on the web and on mobile. Implement native integration with Apple Business Chat.

Amazon Connect on the Free Tier
Free Tier Offer Details
Product Pricing

Simple to use, cloud-based contact center that scales to support any size business.

90 minutes per month

12 months free with the AWS Free Tier

30 minutes per month of: local inbound DID calls, local outbound calls, and US inbound toll-free calls

Learn More About Amazon Connect

Browse through our collection of videos to learn more about Amazon Connect.

  • Videos
  • Videos
  • How do I enable Quick Connects on Amazon Connect? (3:58)
    Agent Training for the Amazon Connect Contact Control Panel (CCP) (19:03)

AWS Free Tier

The AWS Free Tier offers users an opportunity to explore products for free, with offers including products that are always free, free for 12 months, and short-term free trials.


Get Started

Creating an AWS account is free and gives you immediate access to the AWS Free Tier.