Center Parcs, a leading holiday operator in the UK and Ireland, sought to enhance its data management and analytics capabilities to better serve more than two million annual guests. Struggling with fragmented data and delayed processing, the company engaged with AWS Partner Firemind. Firemind implemented a robust data lake architecture on Amazon Web Services (AWS) that enabled real-time data integration and advanced analytics. This enhanced Center Parcs’ operational efficiency and laid the foundation for future innovations, including personalized guest experiences driven by machine learning.
TUI Group is a German global tourism platform company that covers the entire tourism value chain. It wanted to offer personalized experiences to travelers based on their previous choices or even when visiting the company website for the first time. It used machine learning (ML) models to help create individualized experiences but found that it took too much time to develop those models. By working with AWS Partner Data Reply, it was able to accelerate the speed of creating and deploying ML models and provide greater personalization. This delivered benefits of €7 million in the first year.
Choice Hotels regained visibility and control in their shared cloud infrastructure with AWS Partner Aviatrix and Amazon Web Services (AWS). This transformation enhanced efficiency, security, and customer experience, supporting streamlined network operations and expansion across their global brands.
ANA X はこれまでのノウハウとその選択肢を生かし、オンプレミス型の PBX を中心としたコールセンターシステムから、クラウドベースの Amazon Connect にマイグレーションを成功させました。本記事では、その経緯と成功体験を共有し、読者が自らの力でシステム移行と運営を実現できる可能性について触れます。