AWS re:Post Private FAQs

Q: What is Amazon re:Post Private?

AWS re:Post Private is a fully managed, secure, and private space for you to build an organization-specific cloud community and provide access to proprietary knowledge resources. AWS re:Post Private centralizes trusted AWS technical content and offers private discussion forums to improve how your teams collaborate internally—and with AWS—to remove technical obstacles, accelerate innovation, and scale more efficiently in the cloud.

Q: How can I get started using re:Post Private?

You can get started with re:Post Private by visiting the AWS Management Console and setting up re:Post Private for your organization. You need to have either the AWS Enterprise or Enterprise On-Ramp Support Plan. If you do not already have it, you can sign up on the AWS Support Plan Comparison page.

Q: How does re:Post Private work with other AWS services?

AWS re:Post Private is an organization-specific private instance of public re:Post running on AWS managed infrastructure. While it offers the same set of features as public re:Post, training content and technical content offered on re:Post Private are curated and tailored to organization-specific use cases, access to the community is managed by the organization, the discussion forum’s content including Q&A and articles is owned by the organization, and content access is restricted only to re:Post Private users. And re:Post Private is integrated with AWS Support Center, offering an option for customers to open a support case for unanswered questions.

Q: In which AWS Regions is re:Post Private available?

You can create re:Post Private from the US West (Oregon), US East (N. Virginia), Europe (Ireland), Europe (Frankfurt), Asia Pacific (Sydney), Asia Pacific (Singapore), Canada (Central) Regions. Employees in your organization can access re:Post Private through a URL, which does not have any dependency on the Region.

Q: Which AWS employees get invited to re:Post Private?

Designated Technical Account Managers are automatically added to your organization's re:Post Private. And re:Post Private Administrators can request other AWS account team members, such as a Solution Architect, Enterprise Service Manager, and Customer Solution Manager, be added to re:Post Private by coordinating with their Account Manager.

Q: What are tags and topics in re:Post Private?

A tag is a label that you can assign to content posted on re:Post. By tagging content, you make it easier to find specific questions and answers using the tags menu and search. Follow a specific tag to stay informed on the latest updates. 

A topic is a curated AWS knowledge domain that offers access to content that is aggregated from a set of related AWS technology tags. Topics make it easier to find content in your area of interest. You can follow a topic to stay informed on the latest updates.

Q: How does re:Post Private protect customer content?

With re:Post Private, all customer content is encrypted at rest and in transit. During the re:Post Private setup, customers can choose an AWS Key Management Service (AWS KMS) key that they manage or use an AWS managed key for encryption. And re:Post Private uses this encryption key to encrypt customer content.

Q: How can I purchase support?

To get technical support and other support features, you can review our AWS Support plans.