AWS Contact Center Intelligence (CCI) solutions empower you to improve customer experience, boost agent productivity, and gain conversation insights by adding AI capabilities to the contact center of your choice - without any ML expertise. AWS CCI solutions use a combination of AWS ML-powered services to provide Self-Service Virtual Agents, Real-Time Call Analytics with Agent Assist, and Post-Call Analytics. Get started yourself, engage an AWS Services Partner (consulting) to help build it, or accelerate deployment with a turnkey solution from an AWS (ISV) Partner.
AWS Services
Purpose-built cloud products
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Total results: 1
- Alphabetical (A->Z)
AWS Solutions
Ready-to-deploy solutions assembling AWS Services, code, and configurations
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Partner Solutions
Software, SaaS, or managed services from AWS Partners
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Total results: 4
- Publish Date
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ConnectPath
ConnectPath, powered by CloudHesive provides a Connect-enabled Agent and Supervisor Desktop Experience, including Omnichannel support for SMS, E-Mail, Webhook and agent-to-agent based Channels -
SuccessKPI Contact Center Intelligence
Bring Amazon contact center intelligence to life for use cases including Agent Assist, Sentiment Analytics, Agent Coaching, Chatbot effectiveness, IVR and IVA Validation, Machine Scoring, Live Call Analytics, Post Call Analytics, Customer Journey Mapping and more. -
Voice Compass by NLX
Delivered as a platform-agnostic managed service, Voice Compass® by NLX enables organizations to deflect live agent handling by engaging an AI-powered Journey Assistant® within a branded customer journey uniquely designed for routine task completion. -
Unified Agent Portal (UAP)
Unified Agent Portal (UAP) is a customizable, easy-to-use contact center portal for agents and supervisors. It streamlines voice, chat, social media, email channels, and supports video interactions and is able to accept transfers from virtual agents from any channel.