AWS Contact Center Intelligence (CCI) solutions empower you to improve customer experience, boost agent productivity, and gain conversation insights by adding AI capabilities to the contact center of your choice - without any ML expertise. AWS CCI solutions use a combination of AWS ML-powered services to provide Self-Service Virtual Agents, Real-Time Call Analytics with Agent Assist, and Post-Call Analytics. Get started yourself, engage an AWS Services Partner (consulting) to help build it, or accelerate deployment with a turnkey solution from an AWS (ISV) Partner.

AWS Services

Purpose-built cloud products

AWS Solutions

Ready-to-deploy solutions assembling AWS Services, code, and configurations

Showing results: 1
Total results: 1
  • Publish Date
  • QnABot on AWS

    Deploy a multi-channel, multi-language conversational interface (chatbot) that responds to your customer's questions, answers, and feedback, powered by large language models (LLMs).
1

Partner Solutions

Software, SaaS, or managed services from AWS Partners

Showing results: 1-4
Total results: 4
  • Publish Date
  • ConnectPath

    ConnectPath, powered by CloudHesive provides a Connect-enabled Agent and Supervisor Desktop Experience, including Omnichannel support for SMS, E-Mail, Webhook and agent-to-agent based Channels
  • SuccessKPI Contact Center Intelligence

    Bring Amazon contact center intelligence to life for use cases including Agent Assist, Sentiment Analytics, Agent Coaching, Chatbot effectiveness, IVR and IVA Validation, Machine Scoring, Live Call Analytics, Post Call Analytics, Customer Journey Mapping and more.
  • Voice Compass by NLX

    Delivered as a platform-agnostic managed service, Voice Compass® by NLX enables organizations to deflect live agent handling by engaging an AI-powered Journey Assistant® within a branded customer journey uniquely designed for routine task completion.
  • Unified Agent Portal (UAP)

    Unified Agent Portal (UAP) is a customizable, easy-to-use contact center portal for agents and supervisors. It streamlines voice, chat, social media, email channels, and supports video interactions and is able to accept transfers from virtual agents from any channel.
1
Back to top 

Guidance

Prescriptive architectural diagrams, sample code, and technical content

Showing results: 1-2
Total results: 2
  • Publish Date
  • Live Call Analytics with Agent Assist on AWS

    This Guidance provides Artificial Intelligence powered speech analytics and conversation insights in real time to boost agent productivity and improve the customer experience.
  • Post Call Analytics on AWS

    This Guidance offers a scalable, cost-effective approach to call analytics by gathering actionable insights to spot emerging trends, identify agent coaching opportunities, and assess the general sentiment of calls.
1
Back to top