As companies build and deploy new workloads to their cloud environments, they need to support the teams running these environments. These teams need a variety of mechanisms for system maintenance and operations including establishing processes and runbooks, set up and maintain the operational readiness of their workloads, and achieve business continuity.
Guidance
Prescriptive architectural diagrams, sample code, and technical content
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Creating a Support Capability on AWS
This Guidance helps you implement the support capability so you can troubleshoot your cloud environment, integrate it into existing ticketing systems, submit tickets, and escalate issues to appropriate entities for timely responses, depending on the criticality and support level.