Speech recognition helps organizations to create more personalized, engaging, and efficient interactions with customers. The use of artificial intelligence and machine learning enhances interactive voice response (IVR) and powers chatbots, interactive software applications that carry on conversations online. As a result, companies can better understand the intent of customers, helping them to self-serve easily at any time without the need for assistance from a live agent.

AWS Solutions

Ready-to-deploy solutions assembling AWS Services, code, and configurations

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  • QnABot on AWS

    Deploy a multi-channel, multi-language conversational interface (chatbot) that responds to your customer's questions, answers, and feedback, powered by large language models (LLMs).
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Guidance

Prescriptive architectural diagrams, sample code, and technical content

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  • Self Service with Virtual Assistants on AWS

    This Guidance demonstrates how conversational artificial intelligence and machine learning (AI/ML) technology can be applied to power chatbots and create a more personalized, engaging, and efficient interaction with customers.
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