State & Local Government (U.S.)

AWS delivers flexible cloud infrastructure to help state and local governments serve citizens better

State and local governments (SLG) are innovating for and with citizens. Whether through open data initiatives, public safety modernization, citizen service improvements, or infrastructure programs, governments are turning to the cloud to provide the cost-effective, scalable, secure, and flexible infrastructure necessary to make a difference.

Maryland Department of Human Services Transforms Delivery of Human Services with AWS

State & local segments

Health & Human Services

Health and human services (HHS) agencies are using the AWS Cloud to run mission-critical systems that deliver vital health, nutrition, and economic benefits programs. Whether the focus is on organizational transformations, helping to build healthier communities, or transforming payment and care delivery models, HHS agencies are turning to AWS for cost-effective, scalable, and secure IT infrastructure resources.

Justice & Public Safety

From records management systems and body worn camera solutions, to next generation 911 technology, AWS can help you tackle public safety data needs at every stage of the cloud journey. Dedicated to building programs for use by the justice and public safety community, AWS services support customer CJIS requirements by addressing the CJIS Security Policy Areas.

Smart Cities and Transportation

Cities are leading the way in innovation with smart cities and transportation solutions that span open data initiatives, traffic analysis, citizen service improvements, and Internet of Things (IoT)-based smart city projects, such as early flood warning systems, predictive analytics for road maintenance, and efficient trash pickup.


AWS securely modernizes and simplifies the primary functions that drive the elections process by enabling rapid deployment and effortless scaling of critical systems for customers who administer, promote, and protect the electoral process. Officials can focus on running elections rather than building underlying infrastructure, and the cloud cost-effectively supports their efforts to scale.

Explore best practices, case studies and insightful interviews that will help you adopt the same tools for wins at your organization.

Use cases

  • Streamlined Data Transfer
  • Disaster Recovery & Business Continuity
  • Data Analytics & Management
  • Compliance
  • Streamlined Data Transfer
  • Streamlined data transfer

    Kinesis Firehose ingests data to S3, which then holds the raw, pre-processed, and post-processed data as a data lake. Run queries using Amazon EMR, Amazon Athena, Amazon Redshift, or Amazon Redshift Spectrum. Use Amazon QuickSight to visualize data to make informed decisions. If you are running machine learning (ML) workloads, you can use Spark ML, Python, and MXnet to run ML queries. Use the outcome of the analysis to increase targeting accuracy and optimize targeting algorithms.

    Streamlined Data Transfer

    Machine Learning on AWS

    AWS has the broadest and deepest set of machine learning (ML) and artificial intelligence (AI) services. On behalf of our customers, we are focused on solving some of the toughest challenges that hold back ML from being in the hands of every developer.

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    Blog: Listen to Citizen and Student Sentiment with Machine Learning

    Not only can you translate tweets, but you can also understand what is being said, the sentiment, and the key people, places, organizations, and things being discussed. You can do all this without needing deep data science skills or hiring a team with those skills.

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    AI/ML Webinar Series

    Our webinars help IT practitioners, CIOs, CTOs, CSOs, data scientists, and engineers with little-to-no AI/ML experience, find their best use case and build a proof of concept.

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  • Disaster Recovery & Business Continuity
  • Disaster recovery & business continuity

    Unexpected events can have longstanding business and reputational impact, particularly for organizations that house complex systems. To help your systems become secure and redundant, AWS offers tools to build disaster recovery and business continuity protocols, so that you can protect your organization without incurring the expense of another physical site.

    Disaster Recovery & Business Continuity

    On-demand Webinars

    Data is your organization’s most strategic asset – making safeguarding it a priority. Federal agencies, educational institutions, nonprofits, and state and local governments must keep their data secure, available, and safe from threats, such as natural disasters and cyber attacks.

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    Ebook: Backup and Restore with AWS

    This eBook provides high-level business benefits of backing up data to AWS, instead of using traditional backup strategies that involve maintaining tape libraries and/or secondary failover sites.

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    Video: Risk Mitigation Strategies in Disaster Recovery Planning

    Learn how to build disaster resilience into every application for business continuity, security, and support for instant failover and high availability in disaster recovery scenarios.

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  • Data Analytics & Management
  • Data analytics & management

    With the most complete data management platform and numerous partner solutions, AWS can help optimize the entire lifecycle of your data, including collection, ingestion, processing, analytics, short-term storage, and archiving. We also provide sophisticated capabilities to support real-time streaming and analytics, petabyte-scale warehousing, business intelligence tools, and machine learning. Learn more about Data Analytics & Management.

    Data Analytics & Management

    Data Lakes and Analytics on AWS

    AWS-powered data lakes can handle the scale, agility, and flexibility required to combine different types of data and analytics approaches to gain deeper insights.

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    Blog: Analytics Without Limits: FINRA’s Scalable and Secure Big Data Architecture – Part 1

    Before the cloud, fixed capacity and provisioning lead-times were getting in the way of the analytics. With AWS, we can now expand online storage seamlessly and scale compute dynamically to meet the demands of our analysts and data scientists and keep pace when market volumes spike.

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    Blog: Analytics Without Limits: FINRA’s Scalable and Secure Big Data Architecture – Part 2

    In order to migrate to the cloud, we worked on overcoming a few initial questions: Is it secure enough? How will security and governance controls be implemented? And can we improve our security posture with cloud infrastructure?

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  • Compliance
  • Automated compliance environment

    AWS allows for rules-based, automated compliance. At the corporate level, you can create rules regarding how your AWS infrastructure can be provisioned and configured throughout your agency. When you are creating infrastructure for a particular project, you can create reusable templates that allow you to have a consistent environment for development, testing, production, and validation activities. Once deployed, AWS has tools to continually test, monitor, and log events that occur. You can use these tools to rapidly detect deviations from corporate policy and sound alarms when they occur.

    Automated Compliance Environment

    AWS Cloud Security

    Cloud security at AWS is the highest priority. As an AWS customer, you will benefit from a data center and network architecture built to meet the requirements of the most security-sensitive organizations.

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    AWS Compliance

    As with everything at Amazon, the success of our security and compliance program is primarily measured by one thing: our customers’ success. Our customers’ requirements drive our portfolio of compliance reports, attestations, and certifications that enable our customers to run a secure and compliant cloud environment.

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    Blog: Cloud Security Built for Government Missions

    As evidenced by the full range of our Authorizations-To-Operate, third-party attestations, and certifications, the AWS Cloud provides government customers with the only one-stop shop to handle Public, For Official Use Only (FOUO), Sensitive, Secret, and Top Secret workloads.

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    AWS GovCloud

    A cloud Region designed to host sensitive data, regulated workloads, and address the most stringent U.S. government security and compliance requirements.

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Case studies

Maryland Department of Human Services

“We can really transform how we deliver human services to our state’s citizens using MD THINK on AWS.”

John Evans, Chief Information Security Officer, Maryland Department of Information Technology

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Richmond Police Department

"Multiple teams in our department can access up-to-date crime report and case data in Mark43 RMS all day, every day, because it is based on AWS."

Sgt. Timothy Gard | Richmond Police Department

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New York City DoT

To support the city’s Vision Zero traffic and pedestrian safety initiative, New York City Department (NYDOT) built web applications Vision Zero View and iRide NYC on the cloud.

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Alameda County, CA

“The AWS infrastructure performed flawlessly and we were confident it could handle the load. There were no performance issues, and 80 percent of users accessed election maps on mobile devices."

Tim Dupuis | Chief Information Officer and Registrar | Alameda County, California

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AWS has a dedicated state and local government team ready to help you find solutions to your biggest IT challenges