Calabrio ONE's integration with Amazon Connect makes it easier than ever for any organization to quickly build a robust, intelligent, modern contact center in the cloud. With capabilities such as quality management, workforce management and multichannel analytics - Calabrio ONE helps contact...
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The all-in-one Omnichannel Experience Management Platform. Our key features include: *Chat-like Surveys that switch from static to dynamic conversations. * Classic Surveys that ask one question at a time. * Offline surveys that let you collect feedback from even the remotest of places,...
ITNIO TECH Verification SMS covers Optimize the verification process of registration/login/payment scenarios, can reduce malicious registration and login, effectively improve the conversion rate of attracting new customers and protect business security. SMS notification serves as an indispensable...
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
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Freshcaller is an intuitive, all-in-one contact center solution that makes it easy for your agents to provide exceptional voice service. It is a modern phone system for sales and support teams. It is completely cloud-based which means you do not need anything more than a web browser and a working...
Bot Libre is a free open source platform that lets you install on your own Amazon EC2 instance, and host bots for your own projects and clients. Hosting on your own instance gives you complete control of your data and privacy. Chat and chatbots are the new application paradigm that is replacing...
Linux/Unix, CentOS 7 - 64-bit Amazon Machine Image (AMI)
Starting from $0.02/hr or from $99.00/yr (up to 43% savings) for software + AWS usage fees
This is a repackaged open source software product with optional support from Meetrix.io. Keep costs low with pay-as-you-go pricing, while gaining access to expert assistance as needed. Easily deploy Listmonk with AWS infrastructure: a self-hosted email newsletter manager tailored for modern...
Linux/Unix, Ubuntu 22.04 - 64-bit Amazon Machine Image (AMI)
Sylphina is a SaaS integrated with Amazon Connect, offering an enhanced browser phone and visualization and analysis capabilities for managers. Features: Browser phone: Allows setting the calling number and checking call history. Agent list: Provides a list function for checking agent status and...
Pega Cloud manages your service fully, delivering Pega Infinity™ in a scalable and secure environment. With the Client-Managed Cloud, you take care of the orchestration, automation, and operation on any of the validated infrastructures. Pega Cloud client quickly realize significantly-improved...
Operata is the service monitoring and assurance platform built for Amazon Connect. Operata Monitoring continuously captures performance of the end-to-end communication chain, gathering agent feedback, softphone events, softphone logs and environmental data. Operata Assurance generates real calls to...
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