Jungle Disk

Do not install Jungle Disk on your computer. It leaves a lot of junk behind that it impossible to remove. The little icons on your folders are impossible to remove. I've made several attempts to get this issue resolved with tech support but no one has been able to resolve the problem. This is junk. I can't believe Jungle Disk has this poor of customer service and technical support. I repeat. Save yourself a lot of headaches and do not install their junk software.

Jungle Disk makes backing up to Amazon S3 simple & affordable. In addition to Amazon's storage fees, Jungle Disk will cost you $3 / month. Set-up is a breeze, and you'll be backing up your files in a few minutes after installation. You can read my full Jungle Disk review at http://www.onlinebackupsreview.com/jungledisk.php

Jungle Disk offered a fantastic unattended backup solution for windows, mac and linux clients through version 2. The linux command line version was ugly and lacking a good configuration tool but other than that was extremely fast and robust. It offered on-the-fly encryption and SSL transfers. The linux command line version also offered the ability to mount an S3 bucket over FUSE. AWESOME. This product was great. The price was reasonable ($20 as I recall) and worked exactly as expected with hardly ever a fault. As of version 3.0 (released late November, 2009) the linux command line version evaporated and has been rolled into a GUI only version. Additionally all new client versions have been released under a monthly fee system. Sure you get some whiz-bang features like block level updates (great if you're modifying huge files), file upload resume (great if you're uploading large files on the road) and obnoxiously minimal status emails. These services are great for some users, but totally useless for me. I just need a client that does basic and runs quietly from a cron job. I don't need any of the "added value" features. I'm quite disappointed that JD has decided to evaporate the command line version and move to a monthly fee structure. I would be happy to pay monthly fees if I used the added value features, but I don't. There's no middle ground here, just the JD folks looking to sap a never-ending upgrade fee from their users. Unfortunately as I've moved away from Jungle Disk, I've discovered that my data is LOCKED in by their in-house systems. My encrypted data is forever lost without their client and their bucket structure is impenetrable for the average user. Fortunately my data is only backed up through JD, not actually stored in S3 land. I have to start all over and begin uploading my data again. This is annoying. Boo on you Jungle Disk. You used to offer a great piece of software. Too bad you let greed get in your way.

I have been using Jungle Disk for over a year. When it came time to restore, it turned out to be messy. Jungle Disk brought back every file ever deleted, plus any file or folder with a name changed, in the form of the old name or the old folder, full of the old files. The result? 25% more files over a 47 gig backup (with over 5,000 files). Massive cleanup, a day's work. Awful support experience, as you will see. It turns out my problem was due to a default setting, a safety feature which does not allow the backup set to delete anything. Really a great idea, the problem is that they don't tag the date of deletion so it all comes back, and you can't imagine the mess. Companies delete / rename much more than they realize, it all comes back. They do have the option to not go down this road and avoid this mess, but its not the default and the drawbacks of each option are very poorly disclosed at the time of backup setup, unless you read the manual and draw your own conclusion. The real consequences are not pointed out, even in the manual. Their policy to not delete is there for safety reasons, which I do commend. The problem with doing the backups the non default way is that files deleted stay deleted. Jungle Disk simply does not have the option to age deletions so they get purged out eventually. Jungle Disk is aware of the concept but basically you only get an either or choice, and they err on the side of caution. Either restore way more files than actually got deleted by mistake, or never get the chance to recover from deletions. Strangely they do handle versioning, so it baffles me why they could not implement deletion aging. You should also know that files restored lose their creation date, which is reset to the restore date, so it's harder to recuperate from the problem. These dates are important for some people. Support was terrible. Short generic answers at first, refusing to accept the facts second, followed by basic denial and not accepting of responsibility. The senior support tech finally nailed the problem after 3 weeks later of over 20 back and forth frustrating communication. My support specialist was the support manager and took what seems a long time to diagnose a problem caused by a default setting that was never changed. You would imagine that problem would come up often since most people trust defaults. Their position was that they saved all the data, and since that's their mandate they would not compensate my aggravation beyond the cost of the software itself. I explained that I have spent easily 3 hours directly trying to figure out the problem, another 3 dealing with the mess caused by such a large restore, and another 2 writing emails. Going directory by directory on a 5,000 file structure will take me pretty much a day. My company also endure a much more costly productivity mess. A team of 8 haven't had access to a shared drive, for LITERALLY one month minus one day. Still, even after talking to the CEO on the phone, they would not refund beyond $20, the cost of the software. Great concept and what seems like impeccable execution, but upon having to actually restore I am fully disappointed by the lack of ownership of the problem. It's a product that could be perfect. I will say their response time was quick, just inappropriate at first and completely devoid of accepting responsibility. The complete support chain is available below, for those of you wanting to spend the time, and to draw your own conclusions. Comments JungleScott Jungle Disk • It is not possible to select files from a date range per se, but it is possible to restore files as of a specific point in time. Can you provide the following information so we can further assist you? 1. What operating system are you using? (Windows XP, Mac OS X, etc.) 2. What version of Jungle Disk do you have? (2.10a, 2.50b, etc.) 3. Can you provide more details about what you mean by a bug deleting random files from your computer? Apr-06 2009 03:18 pm. Alfredo • yes, that would do it. If we could restore a whole directory as of last Friday, that would do it. 1. xp pro 2. ver 1.50c win32 3. i am not sure exactly how it happened, we were copying a large directory (with its own subdirectories) out of the of a giant folder which is the one under JD backup. half way thru the copy it stalled, and left two identical copies on both source and the destination. these are incomplete, with files missing here and there. i hope to restore the original subdirectory, so that i can then move it out complete thank u for pronpt response Apr-06 2009 03:41 pm. JungleScott Jungle Disk • We would recommend upgrading to version 2.60c as it provides a much better restore experience. Apr-06 2009 05:36 pm. Alfredo • will this upgrade kill the logs of past actvity, so that i wont be able to restore backups made with the old version? in other words, will it instal transparently and then i can just perform the restore, with thes improved experience? my objective right now is to get those files back... Apr-06 2009 06:07 pm. JungleScott Jungle Disk • Yes, but it's probably a good idea to backup those items just as a safety measure if they are important. Apr-07 2009 08:16 am. Alfredo • the items are already backed up, in your service. The issue here is to be able to makes sure the new version, installer over the old, is still able to to restore the files previously backed up, and accessing their backup time stamps etc, so that we i can restore as if the backup had been done with the new version. Will the new version transparatenly restore files backledup with he old one? Apr-07 2009 10:09 am. JungleScott Jungle Disk • Right. The only caveat is that the backups in the older version do not save the backupTime attribute, so we have to estimate it using the Amazon S3 object create time. The timestamps should be accurate enough, however. When upgrading, the previous config will be discovered and you will have a prompt to import those settings. Apr-07 2009 10:54 am. Alfredo • excelent... can i then restore a whole folder, as it was on a specific date, thereby saving my ass? the deletions happened last friday Apr-07 2009 11:58 am. JungleScott Jungle Disk • That should be possible, yes. We would recommend doing the restore to a new folder just to ensure it returns the correct files first. Apr-07 2009 12:02 pm. Alfredo • i went ahead and installed the new version. as told, the restore is much better and i can chose the state as of last friday. Unfortunately after going thru the whole download (4 gigs of it), when i went to look into the "restore to" folder, there was nothing there. essentially the restore of a full flder failed. actions taken 1) i though it may be a volume issue (i was restoring onto a different local drive) so i restored a single file, that worked 2) i then freed up some room and peformed the restore of the full directory to the local drive, and again all 4 gigs came down, and again the folder simply shows empty after the fact. is there a bug with the restore directory function? can it only be done for files? this folder has over one hundred subdirectories so it really would be a pain to have to restore on a subdirectory by subdirectory basis. any idea what could be happenig? thanks! Alfredo Apr-10 2009 11:49 am. JungleKurt Jungle Disk • The files may be getting downloaded to a different location. By default Jungle Disk will try to restore the files to their "original location", creating the directories if they don't exist. The following steps should work: 1. In the Jungle Disk restore dialog, browse to the folder you want to restore and select it 2. Set the "Restore To" path 3. Add the folder to the restore list 4. Verify that the "Restore To" column in the restore list is correct. If you do those steps in a different order, Jungle Disk will try to guess the restore path, overwriting what you might have typed in. I realize this is not ideal, and we are in the processing of updating the restore dialog to be more intuitive. Let me know if that helps... Apr-10 2009 01:47 pm. Alfredo • thank you! that explains why i though all of the sudden that the problem of teh bad deletion itself was not as bad as i thought, as suddenly i started finding files which i thought were lost, and doubtint to myself if they were ever lost.. i did notice the problem you describe and on the following restore made sure to specify my destination at the very end, and on that occasion the destination folder itself proved empty. what i have done now is to take a very detailed snapshot of the state of the large directory under backup (using the amazing treeprint program by steven sipe) as it sits now, and now i am going to restore the whole thing to orignal location. then i know if i really did capture the state of the folder structure before the problems. thank you for the prompt support Alfredo Apr-11 2009 08:07 pm. JungleKurt Jungle Disk • Sounds good. Let me know how it goes... Apr-13 2009 10:05 am. Alfredo • some ofthe files failed to restore, apparently the disk got full. i made more room and started again, hoping that it will detect which ones still ned to be brought over, and go fro there. i made sure to select the "dont restore if file already there", but to my dismay, it seems it is now briongin al 47 gigs again, even stuff that is alredy there. i also feel like its brinign stuff that was already legitimately deleted at the date of the restore point. what i want is the file state at the date of the erronousdeletion, not to bring back every file ever deleted. Could this r4eally be happening? i am concenred amazon is rally goign to nail us in transfer costs. i think we have broughjt ove 100 gigs back erronously. this is getting trully frustrating Apr-13 2009 04:47 pm. Alfredo • can i call on the phone? this method is provign too hard Apr-13 2009 04:58 pm. Alfredo • hello? this seems to be restoring every file ever deleted and even folders that were just renamed. what happened to restoring the state of my files as of a specific date???????? Apr-14 2009 09:12 am. JungleScott Jungle Disk • After you get the restore items configured, can you send a screen shot of what you're screen looks like just prior to pressing the restore button? Apr-14 2009 11:36 am. Alfredo Arias • I am heading out out for lunhch now.. I didn't realize I could just respond to these emaisl briliant! Can is send the screen capture as an attachemtn here? _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Tuesday, April 14, 2009 11:39 AM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT Apr-14 2009 12:06 pm. JungleScott Jungle Disk • Yes, that would work fine. Apr-14 2009 12:08 pm. Alfredo Arias • For the time being, I will let all 47 gigs come over so in the worse scnario I can go around and manually re-delete all files. Tht would be about � day fo work. The first time it tried restoring, it failed as it broguth the 47 gigs and filled the hd completely, short by 2 gigs. so I cleared space, and made a second attempt, on which I contacted last time, noticign that it was bringing stuff deleted a a long time ago. This new restore is almost done, after 2.5 days so I better leave it. I will then restore to where things were befor ethe attemp to fix, and set up a new restore attempt , take a pritn screen, and not make another restore attempt without your ok to the settings. Alfredo _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Tuesday, April 14, 2009 12:11 PM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT Apr-14 2009 04:27 pm. Alfredo Arias • Hello The files are about to arrive. Will you be there in the next hour or so,to send the print screen? _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Tuesday, April 14, 2009 12:11 PM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT Apr-14 2009 05:58 pm. JungleScott Jungle Disk • We are ready for any details you have. Apr-15 2009 08:12 am. Alfredo Arias • I am examining the restored files (the big set where everhthing got restored, even old deleletions, 47 gigs) here is what I see.. Apparently upon restore the creation date is reset to that of the moment of the restore itself? They all have the same creation date. Is this the case? That causes problems for being able to fish problems out Also I see a bunch of these files Item.SAV.$$$restoring$$$ (over 500 files) what are these? Thanks _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Tuesday, April 14, 2009 12:11 PM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT Apr-15 2009 11:33 am. JungleScott Jungle Disk • This process is to ensure a restore doesn't affect a backup. Files are first downloaded in that format, then restored to their correct filename. Apr-15 2009 11:41 am. Alfredo Arias • Are they not supposed to get deleted after the restore? This restore is supposed to be over Also on my other question Apparently upon restore the creation date is reset to that of the moment of the restore itself? They all have the same creation date. Is this the case? _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Wednesday, April 15, 2009 11:42 AM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT Apr-15 2009 11:55 am. JungleScott Jungle Disk • Yes, those files should be removed...did they not? Jungle Disk only maintains the file modification date...yes the creation date would be the restore date. Apr-15 2009 11:57 am. Alfredo Arias • Ok, I am ready to perform the restore, hopefully placing me exactly in the state of files as of the 3rd of this month. This has complicated beyond normal so please take the time to read in detail and answer in detail. I am restoring a directory structure which starts at __FlashFog and has over 800 subfolders, up to 10 levels deep. There were random deletions. I hope the resotes will go exactly in the same location where they got deleted from. What is in that folder right now is a restore from an xp backup I made right before asking jungledisk to do the origianl restore, the one that got me conversations with you in the first place. Apparently the ms application did respect the origianl creation dates for each file, so your application should see it exactly as it was that day. By the way, is there any way to get JD to respect the creation dates?? This date is imprtant for me. I wont press ok,until I have the word from you. What I hope will happen is that thse random deletions that happened throught he folder structure will be fixed, without bringing back from the dead very old deletions, name changes, etc. the folder we are restoring to is After the restore it should not grow much, maybe to 32 GB. The other restore grew to 47 gigs. Curiously your reported total size for the backup is 46.98, but frankly that doesn't make sense, at least not for what it would look like after restored, for all the data files you are tracking yes, but not for the active files as of April 3rd. This is the settings as I believe they should be, pls confirm: And that's it, if perfect this thing should restore no more than a couple gigs (I believe) and be done. The files I see listed there at the root of __FlashFog and which want to be restored are correct. Those files were indeed deleted,, the problem is if it starts restoring those plus everything else at that root... I will wait for you to confirm this screen before pressing start restore Ok THANK YOU Alfredo _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Wednesday, April 15, 2009 11:59 AM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT • o image001.jpg o image003.jpg Apr-15 2009 03:36 pm. JungleScott Jungle Disk • Did you click "Only restore files that are missing..." BEFORE clicking "Add Folder to Restore."? Apr-15 2009 09:23 pm. Alfredo Arias • No, did it at the end,. thinking that's an over ride. Is there a specific sequence ? _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Wednesday, April 15, 2009 9:24 PM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT Apr-16 2009 11:09 am. JungleScott Jungle Disk • Yes, You must choose the option to only restore files that are missing BEFORE clicking "Add Folder to Restore." Apr-16 2009 11:11 am. Alfredo Arias • Well, I showed this email to people here at the office, and we are in dismay that something so esential to a resotre is not documented anywhere, and that it took over 30 back-and-forths to get you guys to spill this out, when it's a basic part of ANY restore. How about simply putting that below the little checkbox ? "note; must select first, before rest", or whatever Will try it out now, as soon as you confirm this Screen # 1 #2 DATE #3 DESTINATION FOLDER #4 SOURCE SELECTION #5 CHECK BOX #6 FOLDER ADDED Now, looking at this I am worried; the folder has 30 gb, and this seem to want to bring to a total of 47 gb, precisely the total that we know is bad. Is there a chance that your application is simply not recognizing which files were delted when, and just wants to restore everything no matter what? Exploring this data set, digging in, I am looking at files that I know for a fact were delted a very long time ago, and here they are ready to restore. Furthermore, I don't see a time stamp for "Deleted". Please comment The number I was expecting here was more in the 5 gb range OK! Should I proceed wih this???? _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Thursday, April 16, 2009 11:13 AM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT • o image013.gif o image012.jpg o image011.jpg o image010.jpg o image009.jpg o image008.jpg o image007.jpg Apr-16 2009 12:41 pm. Alfredo Arias • I request escalation of this issue. can you please put me in touch with your manager _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Thursday, April 16, 2009 11:13 AM Subject: [Jungle Disk Support] Update: restore all files on specific date URGENT Apr-16 2009 04:06 pm. JungleMarc Jungle Disk • Alfredo, I reviewed the previous conversation and the screen shots you sent with the final one being image013.gif. I believe that what it shows is what will occur: if you press Start Restore then 3,822 files totaling 17.28 gb will be restored to c:\Documents and Settings\Alfredo\My Documents\__FlashFog. As far as the question you had about the Deleted column, I would have to ask you if a backup has been performed AFTER the files were deleted. You can check this by going to Logs menu and choosing View Backup History.... The listing in the Restore files dialog is NOT a comparison of the backup with the current state of the local folder. The Deleted column is only filled in after you do a backup when a file that was in a previous backup is not in the current one. It may or may not be relevant because it is only a partial view but I noted that the latest Backed Up date shown in the screen shot is 3/4/2009. Apr-17 2009 11:03 am. Alfredo Arias • Back from my trip... Agreed that's precise the problem, its restoring way too many files. Which ones? Every file that was ever deleted, on top of the ones that were truly mistakenly deleted in a single day, the 3rd of April. That part has been clearly established., thanks to many wasted hours of my time. Why? Please, lets find out. I did not fully understand what you say about the deleted column. Anyway here is the screen capture of the history. You can see clearly in the total size that the natural size of that folder is around 30 gigs, as of April 3rd, not 47 as it became after the restore. Yes , jd has been allowed to keep making backups on schedule since the problem, as I understand that I tracks version of changes and keeps deletions on record for a while. At some point it may be easier to communicate by phone. My # is 905 502 0249 ]help please. I thought my backup solution was very good, and very real, you promote that very specifically in your sales literature My team has not been able to work in 17 days and my offices is a complete mess as we lost our data structure. I have wasted countless hours trying to fix this. The problem is getting truly serious and the process of getting help truly frustrating. Help _____ From: JungleMarc [mailto:notifications-support@jungledisk.zendesk.com] Sent: Friday, April 17, 2009 11:05 AM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT • o image001.jpg Apr-20 2009 04:59 pm. JungleMarc Jungle Disk • We are very sorry that Jungle Disk has not been able to do what you wished. We wondered if it would be possible for you to restore your data to another location and then use third party software to compare your current files with the restored files. We have found that Beyond Compare is an excellent tool for comparing files and directories. Apr-21 2009 01:57 pm. Alfredo Arias • The issue then would it be to identify what was deleted on that gruesome day, and then by hand (well, aided but a sync tool) add to what was left of the folders structure, based on the deletion date? For this to work, we need a way to identify, from the restored files, which ones were the ones deleted on the 3rd of April. Will there be such a way? Re: "We are very sorry that Jungle Disk has not been able to do what you wished." Take responsibility. What I wished to do is exactly what is the sole purpose of the service I pay for. Any objections to that phrase? Are you saying that I cannot restore a file structure which has been on jungle disk's watch for a year now? I am asking for what I though was a 5 click command. Have I wasted a year of paid service? Am I another horror story as they happen to other people (http://www.marginnotes.net/2009/03/19/mozy-great-until-you-need-to-restore/ ) I am very frustrated with the support. I have repeatedly asked for: 1) phone communication 2) escalation of issue within your support structure 3) longer replies to my posts, less generic I again ask for all of this I am close to being ready to post this whole support thread in an article similar to the mozy service article, and similarly distributed to people who can bring this to light, such as http://www.backupreview.info and anybody who has ever reviewed JD, where I was first advised to get it. Trust me I am good at making things public, I am a marketing director. I need a yes / no answer whether these files can be easily restored as they were in a specific date, instead of also restoring all previous deletions that were done on that same folder structure, as it is happening now. I can provide remote control of my computer via log me in and a session password, at the same time we talk on the phone. I hope to hear from your manager soon. Alfredo _____ From: JungleMarc [mailto:notifications-support@jungledisk.zendesk.com] Sent: Tuesday, April 21, 2009 1:59 PM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT Apr-21 2009 03:21 pm. JungleScott Jungle Disk • Alfredo, We believe we have an explanation for what you are seeing. Would you like us to outline this via email or via phone? If you provide a number and a convenient time, we will give you a quick call. Apr-21 2009 03:49 pm. JungleScott Jungle Disk • We'll go ahead and let you know what we think the problem is, and if you would like to call to discuss further we're happy to do so. It's important to note that your issue has had exposure to several Jungle Disk team members to assist in resolving the problem and doing our best to diagnose this issue for you. Unfortunately, it has been a unique scenario. We tend to prefer to stick with the ticketing system to keep an official log of troubleshooting steps and it also serves as mechanism to share screen shots and steps. Here is what we perceive to be the root of the problem: By default, any files deleted locally are not deleted from your backup unless you have that option enabled to REMOVE LOCALLY DELETED FILES FROM YOUR REMOTE BACKUP. As such, when doing a restore, Jungle Disk will return all files that were backed up to that point, even if they had been deleted from your system. It would seem that would be why you're getting more files than expected and unfortunately, Jungle Disk is does not function 100% like a 'snapshot' in time because this option was not selected. We do apologize for the lengthy process support process and any confusion caused. Apr-21 2009 04:09 pm. Alfredo Arias • Unfortunaltey I am dealign with a live issue here; 1) have we determined that there is no fix? a) is there no way to track date of deletion? b) on a restore,. exactly what dates are kept and which are reset (creation, change, etc) c) do you track any other dates 2) is what is happening to me what happens by default? _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Tuesday, April 21, 2009 4:10 PM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT Apr-21 2009 06:22 pm. Alfredo Arias • Below capture of my settings _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Tuesday, April 21, 2009 4:10 PM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT • o image004.jpg o image005.jpg o image006.jpg Apr-21 2009 06:26 pm. JungleScott Jungle Disk • 1) have we determined that there is no fix? ** That is unfortunately correct. a) is there no way to track date of deletion? ** The delete date is only recorded if the option to remove locally deleted files from remote backup is enabled...which from your first screen shot, would indicate that it was not enable.d b) on a restore,. exactly what dates are kept and which are reset (creation, change, etc). ** Only the modification date is maintained. c) do you track any other dates ** No 2) is what is happening to me what happens by default? ** That is correct. By default, files that are deleted locally are not removed from the remote backup as this is the lesser of two evils to ensure that data is not inadvertently deleted. Again, we do apologize for the frustration you have felt while working through this issue, and please let us know if we can answer any more questions for you. Apr-22 2009 09:14 am. Alfredo Arias • Regarding: 2) is what is happening to me what happens by default? ** That is correct. By default, files that are deleted locally are not removed from the remote backup as this is the lesser of two evils to ensure that data is not inadvertently deleted. I thought jd kept old versions, I mean that was one of the main features I was sold on at the time of purchase. Would this not solve the evil? _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Wednesday, April 22, 2009 9:16 AM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT Apr-22 2009 11:12 am. JungleScott Jungle Disk • I thought jd kept old versions, I mean that was one of the main features I was sold on at the time of purchase. Would this not solve the evil? ** Jungle Disk does, and that is how you are able to select files backed up as of a certain date, but it would bring down all files as of that date, not necessarily an exact snapshot of only the files on your system at that exact time. Apr-22 2009 11:28 am. Alfredo Arias • Regarding: 2) is what is happening to me what happens by default? ** That is correct. By default, files that are deleted locally are not removed from the remote backup as this is the lesser of two evils to ensure that data is not inadvertently deleted. I thought jd kept old versions, I mean that was one of the main features I was sold on at the time of purchase. Would this not solve one of the evils? _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Wednesday, April 22, 2009 9:16 AM To: Alfredo Subject: [Jungle Disk Support] Re: restore all files on specific date URGENT Apr-23 2009 10:25 am. JungleScott Jungle Disk • "I thought jd kept old versions, I mean that was one of the main features I was sold on at the time of purchase. Would this not solve the evil?" ** Jungle Disk does, and that is how you are able to select files backed up as of a certain date, but it would bring down all files as of that date, not necessarily an exact snapshot of only the files on your system at that exact time. Apr-23 2009 10:29 am. Alfredo Arias • In other words there is a date kep for file changes, but not for file deletions? _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Thursday, April 23, 2009 10:31 AM Subject: [Jungle Disk Support] Update: restore all files on specific date URGENT Apr-23 2009 10:38 am. JungleScott Jungle Disk • Yes, file deletions dates would be logged, but only deletions from the backup set and not the local machine. Per your settings, you did not opt to delete files from your backup job when they were deleted locally. Apr-23 2009 10:56 am. Alfredo Arias • But if I had chosen that option, everything would have been ok? (i.e. files deleted from the remote backup set, but even then still accessible, as files deleted —like the windows recycle bin) _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Thursday, April 23, 2009 10:58 AM Subject: [Jungle Disk Support] Update: restore all files on specific date URGENT Apr-23 2009 11:07 am. JungleScott Jungle Disk • Yes, that is correct. Apr-23 2009 01:05 pm. Alfredo Arias • So in other words, the default settings of Jungle Disk are what caused me what I now calculate will take me 7 hours to fix? _____ From: JungleScott [mailto:notifications-support@jungledisk.zendesk.com] Sent: Thursday, April 23, 2009 1:06 PM Subject: [Jungle Disk Support] Update: restore all files on specific date URGENT Apr-23 2009 01:14 pm. JungleScott Jungle Disk • While in your specific scenario, the default settings will cause you to restore more files than desired, that default setting is the least destructive and in the past, has saved data that customers would have otherwise lost due to inadvertent deletion of data from their local machine. Apr-23 2009 01:20 pm. Submission on april 23, 2:27 pm I agree defaulting to safeguarding against deletions is the way to go, but not at the expense of a huge problem that could have easily been avoided with just a little extra programming. Further I don't see the disadvantage of the non default option if the deleted file are kept, and flagged as such. You have every technical thing right, except a simple delete time stamp in your database. That little oversight renders the product unworkable on a real office environment. I deleted and renamed lots of files over a year while protecting myself with the program's default settings, that's considered normal in an office, and that's what you call "my specific scenario". Do you challenge in any way that phrase? Does JD expect people to not delete files in a busy office? Files and directories go thru versions, I am sure your files goes thru versions just the same. I noticed directory name changes add to the mess. Directories don't get renamed all the time? I make about $40 / hour. I have spent easily 3 hours directly trying to figure out the problem, another 3 dealing with the mess caused by such a large restore, and another 2 writing emails to you. Going directory by directory on a 5,000 file structure will take me pretty much a day. My company has lost this money, and also endure a much more costly productivity mess. A team of 8 haven't had access to a shared drive, LITERALLY for one month, tomorrow. This caused by a problem that since its related to defaults, I should assume should have been spotted much earlier, instead of over dozens of email contacts, nearly daily and for a month, and always evading taking ownership of the problem. We run a tech support department here, supporting fairly complex machines running custom software and being integrated into other systems, so I am no stranger to tech support. Let me tell you, early on we realized that issues related to defaults are what techs are instructed to consider first. I cannot believe that under current defaults a bigger than normal restore would cause bells to go off. I signed on because I thought I had protection tailored to normal offices, and I trusted my reputation as somebody able to provide IT support to everybody. I went and bought what promised to be backups without worry, and got burned on the first restore, even though there is nothing exceptional about my circumstances. One month with a very sick file structure. I request my money back, every penny for both the program and the S3 service, which I only incurred because of JD. It's the least you can do. And again, I want to hear from a manager on a next communication. I have requested this 3 times now. If I don't hear from a manager I will find my way to management on my own. I don't care how many other techs have seen this case, I want to speak directly to the manager of customer support at jungle disk. I hate being such a pest but you have caused me serious problems, when instead you were supposed to save me from problems. Alfredo

I've tried many methods of backing up mine and my family data but out of all the option available this seems the most reliable and cheapest, The Plus feature are well worth it and I recommend it to everyone.

JungleDisk is one of the unique tools for using S3, in that it let's you manage your own S3 account, rather than relying on the software vendor's account. The tool works exactly the same on Windows and Linux, it provides multiple options for accessing your S3 storage, including web access if you sign up for JungleDisk Plus. The built in backup tool works great as well.

Easy to install and configure. And with Jungle Disk Plus you get rsync-like functionality, which eliminates most of the traffic.

Have installed now on both WinXP and Linux machines (CentOS 5, Sabayon). I recommend this solution; they don't try to get in between AWS and you & charge a higher monthly fee: one clean low single-pay license. 1) clean, simple installation, good user help/prompts along the way (I was new to Amazon S3, but the help prompts were entirely sufficient to get me going) 2) only solution with a satisfactory combination of backup & online file access: both very simple to set up Quibbles: 1) could have better feedback about "pending actions" & messages during progress of backups. 2) Backups only have a "cancel" button & no "pause" button.

Excellent tool!

Really great software and the integration as a Windows drive letter is awesome. However, it's not "free of charge" as the overview suggests. There's a 30-day trial and then it costs $20.

I've experienced a few lockups using Jungle Disk on WinXP, but it *usually* works OK. A bigger concern is the frequent rewriting of files on the network drive. I use it to save large backup files (>1GB), and simply renaming a file causes a full read/write cycle. This may be inevitable due to mismatches between the file system paradigm and S3 buckets, but it makes the virtual drive very difficult to use.

I actually use this to backup my USB hard drive and some local hard drive content. It's the only backup service/product that seemed simple and inexpensive. When the backup process is occurring, the messages you get on the JungleDisk client are somewhat cryptic, hinting that it may be doing alot more copying than it should. I think the user interface could be a lot better and give the user more confidence that it is backing up the right stuff, no more and no less.

Easy to install - Easy to use and affordable as long as you do not use it for massive amount of data like multimedia. I use it to backup some of my data. I would like to see in the future a Web Interface to enable access to my files on any platform, anywhere. Would like to see new features like sub-groups access to share data in joint partitions Xavier

The jungle disk product is easy to install, works well every time, and has the feel of being a mapped drive on your local machine. I would recommend to anyone.

Right idea but files are intermitently being lost on S3. Was it Amazon or JungleDisk's fault? I can't tell you but a backup solution should always provide you with a feeling of reliability regarding a backup set. Product does not deliver that. Uninstalled it and still looking for a reliable solution.

I use Windows, Mac and Linux systems. As cool as S3 is, I need to access my network object store form any machine I am using. I installed JungleDrive software on Fedora Linux and WinXP. So far, flawless operation. Exposing the S3 store via a WebDAV proxy is good strategy.- allows transparent caching and background operations while presenting a nice high level interface supported by all modern OS file browsers.