The Data Sciences Package for Amazon Connect is an offer from TTEC Digital that takes the data lake generated by an organization and hydrates it with high fidelity insights. This data hygiene provides agents, supervisors, and leadership with the information they need to inform product decisions, designing new customer journeys, and creating the dashboards needed to improve organizational strategies.

• Hydrate your Data Lake – Organize and clean up your organizations data lake into readable environment.

• Surface Patterns and Trends – Data hygiene will be label and classify information in a way that is important to your organization for easier accessibility and analysis to surface trends and activity.

• Improve Automation and Inform Better Customer Experience - Utilize the data generated to create better customer journeys and dashboards for improved customer experiences.