Best omni-channel business UC platform
What do you like best about the product?
3CX is a feature rich, reliable, mature and cost effective communication platform. It is designed to help businesses enhance customer experience, optimize teamwork and productivity and save money.
What do you dislike about the product?
Nothing much to dislike. We are very satisfied with the product. Perhaps 3CX could do a bit better job with communicating updates and changes in advance to partners and customers.
What problems is the product solving and how is that benefiting you?
Helping businesses improve customer experience and enhance productivity, mobility and teamwork
Horrible support doesn't work
So I tried to implement this so I can use it for business. I'm stuck with the actual hosting solution and spending double the cost because the security certificate doesn't work the security certificate that I just purchased last night was a waste of money and time 3CX needs to have a better support system for people so they could be able to get the support they need. I'm not spending $75 just to talk directly to a support rep. Who's not even on the phone with me let alone I can't even seem to understand even in the documentation what type of security certificate you need it's not like there's only one security certificate type. It's literally specific and you have to have the certification work from both ends, but the instructions don't show you how to do that, even the online support tool that they have to talk to partners and everyone is a joke. I can't even set one up with this thing holding me up for security certificate. There's no way for me even reach out on self hosted. It says I gotta have a system to , stay away I wasted 12 hours of my life not figuring out how this whole thing works because they don't have no support and they want to charge for it and they don't even have a good peer to peer support system in itself just because I don't have one up and running and hosting yet which I can't seem to do because there is no understanding how to get the security certificate to I got the private key and the public key already established and ready to go to implement but not working.
Best software for IP Calling
What do you like best about the product?
Voice is clear and loud, there is no lacking in voice it is very easy to use we can record calls as well and send meesages
What do you dislike about the product?
sometime it didn't work when network is poor
What problems is the product solving and how is that benefiting you?
I do International calls using 3cx while submitting candidates. They pickup call easily and voice is also clear so it is easy for me.
Excellente solution
What do you like best about the product?
ease to use, frequency of use, Intregrations and functionality
What do you dislike about the product?
dont have any for now is an Excellente solution
What problems is the product solving and how is that benefiting you?
Cost saving, less time frame implementation, and integrates with all systems we have
User-friendly communication tool
What do you like best about the product?
3CX has been a reliable communication software.
It is easy to use, has user-friendly interface and customer support has always been easy to contact.
What do you dislike about the product?
Atleast for 3 months of usage, no noticeable issues have been encountered yet.
What problems is the product solving and how is that benefiting you?
3CX has been a reliable tool to contact our Limousine service providers in Mainland China. We do use aircall but call can not go through with Chinese phone numbers and 3CX is there to solve the issue.
Easy, efficient & simple
What do you like best about the product?
3CX interface makes it very easier to make /receive calls & to persons in the network by checking their availability.
The product is well designed and very easier to use interface only takes few mins to train a completely new user on it.
What do you dislike about the product?
Getting Support & finding answers through FORUM gets quite challenging. We have few instance where we are forced to access paid external support because of a 3CX bug.
What problems is the product solving and how is that benefiting you?
3CX does offer great versatility through its software interface & provides abundant information available for the managers & admins to check and keep up the deliverables & quality.
3CX, simply for communications at its best.
What do you like best about the product?
3CX is pretty much easy to use, both in the front end and in the admin end. Before, we tend to setup like for hours but now, we can get runing in just a few minutes. Not to mention their features... all of the are premium based and the cost? Very very minimal.
What do you dislike about the product?
3Cx pretty much have everything however, would be better if they develop more on their SMS capabilites. I mean they send and recieve SMS but the guide on how to make it work is kind of vague and generic.
What problems is the product solving and how is that benefiting you?
Distribution of calls and easy integrations of existing gateways that we are using.
Better Management
What do you like best about the product?
*Seamless Connectivity
* easy dialing
* easy reports
*call recording
What do you dislike about the product?
It's very easy to show dials in reports.
What problems is the product solving and how is that benefiting you?
How easily we can manage team who are calling and align our team with the reports for next sprint of work in a day
3CX Review
What do you like best about the product?
I appreciate the program's flexibility and design, which make it easily accessible. Moreover, it seamlessly integrates with various work programs, enhancing overall efficiency.
What do you dislike about the product?
I'm not fond of minor details, such as the inability to enlarge the phone ''box'' interface with the cursor. Additionally, the design fails to clearly indicate the use of numbers when dialing. Although I've observed some minor operational glitches, I haven't reached out to the company for feedback, so I can't consider that aspect a problem.
What problems is the product solving and how is that benefiting you?
Having worked with various calling software over the years, I find that 3CX excels in solving integration issues due to its user-friendly integration process. Unlike other programs where I've encountered difficulties in retaining call recordings, I've been using 3CX for over a year without experiencing such problems.
Best Value for a Phone System
What do you like best about the product?
The best about 3CX is the ability to work from anywhere or from any device.
What do you dislike about the product?
The thing I dislike the most about 3CX is the agency's calls show on my personal cell phones call history.
What problems is the product solving and how is that benefiting you?
It was inexpensive.
