- Sold by Open Text
The OpenText team delivers Value+ Management Services for ADM via four categories of services: reactive services, operational services, technical account management, and enhancements, which include: Resolution for incidents reported on the Micro Focus Service Portal. Periodic availability monitoring. Resolution for incidents identified during periodic monitoring. Support of up to 15 incidents per month. One instance of production support. Standard enhancements (per the catalog), which usually lead to minor changes (maximum of 40 hours to implement). One upgrade of the target site for the production environment, with up to 80 hours to implement. On-call, after-hours support for Severity 1 issues (an on-call number will be provided at service kick-off).