Category: Business Intelligence

Talkdesk Customer Experience Automation (CXA), built on AWS, transforms customer engagement through Agentic AI and large language models. This AI-powered platform helps enterprises automate outcomes, delivering personalized, intelligent service at scale through multi-agent orchestration and real-time data access. Organizations have achieved 50% faster resolution times, improved compliance, and accelerated deployment in regulated industries. By leveraging AWS’s scalable infrastructure, Talkdesk CXA enables consistent experiences across all channels, generates actionable insights, and significantly lowers cost-to-serve—enhancing both customer satisfaction and employee productivity across retail, financial services, healthcare, and public sector organizations.

Discover how TrendAI Vision One™ and AWS services work together to address the most critical cloud security risks. Managing cloud risk requires more than merely deploying security features—it demands a continuous, integrated approach. TrendAI Vision One™ offers a comprehensive risk management platform that combines attack surface discovery, risk assessment and prioritization, and mitigation options to complement AWS solutions and strengthen your security posture in the cloud.

The rapid adoption of generative AI tools by employees is revolutionizing workflow efficiency and productivity across industries. The workforce usage of public AI models requires unique security considerations that traditional approaches struggle to address. This post delves into how SurePath AI empowers organizations to navigate these challenges, implementing robust security frameworks for Gen AI adoption. We will see how SurePath AI enables safe innovation while helping protect sensitive data, and maintaining regulatory compliance.

By Aaron Gettings, Director of Engineering at Cloud Storage Security by Ashok Mahajan, Sr. Partner Solutions Architect, Startups at AWS by Neil Salamack, Senior Product Marketing Manager at AWS Managing file storage data security is an inherently complex task. Uncoordinated file storage in the cloud often leads to disparate environments with fragmented data. The result […]

This blog highlights the approach Trellix took to accelerate the development and testing of product integrations and automated rules development. Using agentic AI methodology, Trellix is able to save over 40 hours of development time per integration resulting in a 90% reduction time to market. Trellix used Amazon Bedrock, LangChain, and Anthropic Claude in this effort.

Discover how Amplitude’s integration with Amazon Bedrock enables AI-powered product analytics to help organizations automatically detect user friction points, recommend solutions, and implement changes in real time. Learn how this AWS Partner solution transforms analytics from a reactive to proactive process, helping teams drive product growth through automated insights and experimentation. Amplitude has collaborated with AWS to introduce Amplitude AI Agents powered by Amazon Bedrock, transforming traditional product analytics into an automated, proactive process that helps organizations bridge the gap between detecting user behavior issues and taking action. The solution enables product teams to automatically identify friction points, optimize marketing campaigns in real time, and scale experimentation without increasing headcount, while freeing data teams to focus on strategic initiatives rather than routine analysis.

Transitioning to I/O-Optimized storage mode for Amazon Aurora has proven to be a game-changer for Very Good Security (VGS), leading to substantial cost savings without any negative repercussions. In this blog post, learn the steps VGS took to identify the right database candidate, transition to Amazon Aurora I/O-Optimized storage and review the result after the transition.

Discover how HashiCorp’s HCP Vault Radar helps organizations combat secret sprawl by providing automated detection and analysis of secrets across enterprise environments. Learn how this AWS Marketplace solution integrates with AWS services like Systems Manager Parameter Store and S3 to enhance security posture and maintain compliance through continuous scanning and remediation capabilities.

As customer expectations evolve and data volumes grow exponentially, organizations face unprecedented challenges in managing and activating customer data effectively. Snowplow, a behavioral data collection platform, combined with Databricks Lakehouse platform, creates a scalable foundation for building a next-generation composable CDP on AWS. This solution enables organizations to collect, process, and activate customer data at scale while maintaining complete data ownership and control.

Learn how to implement a Zero Trust strategy that takes security a step beyond traditional, perpetual access permissions by continually verifying credentials and access permissions based on the latest threat intelligence, and revoking access when a threat is detected. This post covers how StrongDM’s Just-in-Time access secures AWS data plane resources such as Amazon Redshift, Amazon EC2 instances and Amazon Elastic Kubernetes Service while supporting Zero Trust principles.