Category: Integration & Automation

The integration between Amazon Connect and ServiceNow represents a significant step forward, merging advanced cloud-based contact center solution with a leading digital workflow platform. This powerful combination will enhance customer experiences, streamline operations, and extend the power of voice channel as a pivotal element in service management.

Amazon outsourced management of its out-of-warranty device repairs to Genpact to meet regulatory requirements and customer expectations. Learn how Genpact leveraged its ContactUs.Ai framework and Amazon Connect to create an omnichannel solution allowing self-service and live support. This extends device lifetimes, increases customer satisfaction, and aligns with Amazon’s ESG priorities around Right to Repair regulations in Europe.

Learn how ServiceNow and AWS help businesses manage their AWS environments, thereby helping them achieve a successful digital transformation. ServiceNow offer tools for cost management, automated provisioning, and enhanced governance, which standardizes infrastructure management for easy navigation in the cloud.

HCLSoftware’s automation product, HCL Workload Automation (HWA), now integrates with AWS Step Functions. This integration offers a comprehensive automation solution, streamlining complex workflows across cloud and on-premises environments. It enables organizations to automate more use cases with increased efficiency, scalability, and reliability, utilizing the robust AWS ecosystem of services. This strategic partnership empowers customers to transform their IT landscape through centralized, cloud-native automation.

TextRay is an information extraction solution that automatically extracts data from scanned documents using deep learning models. It leverages AWS services to provide a scalable and cost-effective way to process documents while reducing errors and turnaround time. An AWS CloudFormation template simplifies deployment, while a pre-trained base model demonstrates TextRay’s precision in extracting tabular and form data into structured CSV outputs.

As data volumes grow, visibility into key metrics becomes crucial for optimizing reliability, performance, and cost. Pariveda’s observability solution leverages AWS services to build operational dashboards displaying AWS Glue job details like runtimes, status, and computational load. By unlocking deeper insights, users can pinpoint optimization opportunities, troubleshoot issues faster, and drive greater efficiency across their data pipelines as workloads scale.

Cellular IoT offers reliable, low-power, wide-area connectivity and its rapid growth is driven by increasing connected device demand across industries. Producing IoT devices at scale requires months of preparation, and Semtech’s AirVantage Device Control leverages hardware roots of trust to enable zero-touch provisioning, seamlessly binding devices to AWS IoT Core. This lowers manufacturing costs through single global SKUs, improves security, and accelerates time-to-market by eliminating provisioning customization.

Enterprises are seeking mainframe modernization to drive efficiency, agility, and innovation. A Kyndryl survey revealed that 95% are migrating mainframe applications to the cloud, with 37% of workloads being relocated on average. Despite challenges like workforce shortage, businesses report increased profitability and millions in average annual savings through modernization. Kyndryl offers expertise, tools, and solutions to assist clients in navigating this complex journey seamlessly while enhancing operational efficiency.

In the dynamic digital landscape, enterprises are embracing cloud computing for its scalability and high availability. As cloud migration becomes a strategic priority, efficient cloud management is crucial. Tech Mahindra’s iCOPS (Intelligent Cloud Operations and Subscription Management Services) is a comprehensive platform designed to streamline cloud operations, enhance security, and optimize costs on AWS. iCOPS automates tasks like provisioning and deployment to help maximize their AWS investments.

Organizations can achieve robust cloud network security by combining Arista Network Detection and Response (NDR) with AWS traffic mirroring. This provides deep packet inspection and threat monitoring without disrupting traffic flow. Arista’s AI-driven NDR platform maps the attack surface and detects threats across networks. The solution automates enabling traffic mirroring as AWS instances spin up/down, ensuring seamless security coverage in dynamic environments.