AWS Partner Network (APN) Blog

Across the Architecture, Engineering, Construction, and Operations (AECO) industry, large-scale projects face complex challenges that can hinder technology adoption and disrupt collaboration. FulcrumHQ, LeapThought’s advanced AI-powered platform, addresses these challenges by streamlining workflows, improving outcomes, and enabling smarter decisions throughout both the project and asset lifecycles. By democratizing access to BIM and transforming data management, FulcrumHQ empowers teams to unlock the full potential of digital transformation, driving efficiency, reducing rework, and optimizing performance at every stage.

Infosys developed a Generative AI Assistant using AWS services to help healthcare Customer Service Representatives (CSRs) handle customer inquiries more efficiently. The solution, which leverages Amazon Bedrock and Amazon Kendra, reduced query response times to 20 seconds, achieved 75%+ resolution rates, and cut CSR training time from 3 weeks to 1 week.

This blog presents AWS Partners with an example architecture of an anti-fraud solution that combines Amazon Neptune’s graph capabilities with Amazon Bedrock’s generative AI. By showcasing this innovative architecture for near real-time fraud detection using Graph Neural Networks and natural language processing, the post aims to help partners rapidly develop customized demos and proofs of concept for customers battling increasing cyber fraud across various industries.

By Matthijs ten Seldam, Global Program Manager – AWS Ambassador Program The AWS Ambassador Program is a vibrant worldwide community of AWS experts, known as AWS Ambassadors, from AWS Partner Network (APN) Services and Software Partners. AWS Ambassadors are recognized as influential AWS professionals in supporting and driving their organization’s AWS proficiency and sharing their […]

The healthcare technology landscape is rapidly evolving, with AI-powered contact centers emerging as critical hubs for enhancing patient care and driving business growth. Talkdesk, a leading contact center software provider, is at the forefront of this revolution with its innovative Healthcare Experience Cloud. This AI-powered platform integrates with electronic health record (EHR) systems, enabling personalized patient interactions and streamlined workflows across patient access, revenue cycle, and services. By leveraging AI and automation, Talkdesk is transforming healthcare contact centers into patient-focused hubs that can improve efficiency, patient outcomes, and overall healthcare delivery.

Renova Cloud collaborated with a leading EV manufacturer to transform their Advanced Driver Assistance System (ADAS) using Amazon EKS. Renova’s RenoCube solution addresses critical challenges, including scalability, cost optimization, and rapid deployment, by leveraging advanced AWS technologies. With a 90% reduction in infrastructure costs and data processing times reduced from days to 2.5 hours, this solution enables a robust, scalable ADAS system to support global expansion.

NewEdge Services and AWS collaborated with the Lower Neches Valley Authority to revolutionize water management across a 600-mile canal system in Texas. By implementing a private cellular network and ArcGIS GeoEvent Server on AWS, LNVA now has real-time monitoring capabilities for water quality and levels, enhancing operational efficiency and disaster preparedness while ensuring reliable water delivery to diverse customers.

AWS Partners can build a successful generative AI practice by following a comprehensive 5-phase workflow that includes technical activation, solutions development, delivery activation, go-to-market planning, and continuous refinement, while maintaining a focus on responsible AI implementation across eight key dimensions to deliver value and mitigate risks.

Generative AI is revolutionizing contact centers, enhancing customer interactions and operational efficiency. TCS’s solution leverages this technology to provide a comprehensive, multi-device experience for customers, agents, and employees. It streamlines operations, improves agent productivity, and delivers superior customer service. This AI-driven approach enables contact centers to deliver superior customer service while driving operational excellence.

Tech Mahindra’s GenAI powered iXRT Augmented Reality solution revolutionizes automotive after-sales service by combining AR technology with Generative AI on AWS. This innovative solution provides real-time guidance and interactive circuit schematics for faster, more accurate vehicle diagnostics and repairs. By streamlining complex vehicle systems and enabling remote repairs, iXRT helps dealers reduce errors by 40% while accelerating diagnostics and repairs by 30%.