Tag: AWS Partner Guest Post

Contact center agents operate under vast pressure to find quick customer service solutions—yet they often lack the tools to do so. The IBM Consulting Contact Center Modernization (CCM) solution with Amazon Connect is an intuitive, omnichannel cloud platform that addresses complex and costly issues faced by businesses. By leveraging speed and operational efficiency, and by delivering exceptional customer experiences, IBM Consulting CCM enables brands to jump-start their journey towards success.

Business and technology leaders are being challenged to improve security and resilience in the face of rising information security threats. Alta Recovery Vault is a Veritas managed storage-as-a-service offering for backups that helps reduce the risk of ransomware events. Running on AWS, Alta Recovery Vault enables customers to realize cloud storage benefits such as data immutability, encryption in transit and at rest, rapid recovery, data durability, and reduced total cost of ownership.

Intelligent document processing (IDP) falls under the intelligent process automation of business tasks, and specifically involves extracting value from documents in an automated manner. Learn how customers can leverage Data Reply’s end-to-end IDP pipeline solution called DocExMachina, which is based on Amazon Textract and Amazon Comprehend. We’ll show how to make this pipeline document agnostic and customizable on AWS.

With Amazon EKS, developers can easily deploy, scale, and manage containerized applications across a cluster of machines. As EKS environments grow and support critical business operations, securing these environments becomes increasingly important. Learn how Tigera’s Calico Cloud provides an active security platform with full-stack observability for containers and Kubernetes, and how to uncover malicious activity and protect your workloads in EKS using Calico Cloud.

Sphere and Amazon Lookout for Vision are revolutionizing the way that high-value equipment and machines are assembled, maintained, and operated. By combining extended reality (XR) with AI, the integration gives manufacturing customers a cutting-edge tool to uncover process issues, identify missing components, detect damaged parts, and more. Explore use cases in which the enhanced training procedures and advanced analytics afforded by Sphere and Amazon Lookout for Vision can be applied to real-world scenarios.

Customers expect contact center agents to provide them with guided digital support and collaboration when they fill out an online form or perform complex transactions on the website. Explore a deployment scenario where Amazon Connect, integrated with Salesforce Service Cloud, powers the voice interactions while eGain’s Cobrowse console allows agents to offer cobrowsing capabilities to agents. Get details about the functionality provided by this integrated solution and the deployment steps for setting it up.

Due to the legacy nature and and high maintenance cost of its legacy AS400 application running in an on-premises data center, a large global oil and gas company decided to move to the cloud as part of its application modernization to reduce cost and improve productivity. Learn how DXC Technology can help migrate workloads to AWS in large-scale environments and bridge the gap in migrating applications across traditional, private cloud, and AWS environments.

Monitoring containerized applications can be challenging due to the isolated environment that containers provide. A comprehensive monitoring strategy is essential, including how to choose tools to collect and analyze resource usage, network traffic, and application logs. Learn how eCloudvalley leverages AWS Distro for OpenTelemetry to help customers centralize their monitoring in Amazon CloudWatch for their Amazon EKS environment.

Being able to support varying tenant configurations is a common requirement for SaaS providers. Learn how LaunchDarkly creates varied tenant experiences with entitlement flags and how to model entitlements as feature flags, targeted to tiers to give tenants access to specific features. We’ll also dive into ways you can use the LaunchDarkly feature for flagging deployments/releases, doing progressive rollouts, or running experimentation—all important release practices for SaaS providers.

Sisense Fusion Embed and Amazon Redshift Serverless provide customers with an integrated and seamless AI-powered data analytics experiences combined with predictive intelligence, natural language querying, and more. Together, these solutions enable data-driven decisions and deliver business insights at the point of decision making. Explore the benefits and synergy of these two powerful data solutions and how they can help organizations turn data into actionable insights.