Category: Public Sector

On the night before Christmas, children around the world wonder when Santa is coming to town. For the 65th consecutive year, the North American Aerospace Defense Command (NORAD) will put its world-class technology to work to keep an eye on Santa’s whereabouts. Beginning at 6:00 AM EST on December 24, families can check on Santa’s location by calling the toll-free number 1-877-Hi-NORAD (1-877-446-6723). AWS is supporting NORAD by helping their volunteers answer as many calls as possible through Amazon Connect, an omnichannel cloud contact center service. By transferring calls through Amazon Connect, NORAD staff and representatives will be able to answer calls from their homes or offices, supporting those on site at the NORAD Tracks Santa Operations Center.

The cloud can help researchers process complex workloads, store and analyze enormous amounts of data, collaborate globally, and accelerate research and innovation. For research IT, Amazon Web Services (AWS) can help build scalable, cost-effective, and flexible environments while still maintaining the governance and guardrails for security and compliance. Following best practices, AWS allows for centralized management of resources, improved security and compliance of research workloads, and can save costs and accelerate innovation. What are some common questions from research IT customers?

When wildfires broke out across northern and central California in August, a remote-sensing Earth observation satellite watched 381 miles (613 kilometers) above the planet’s surface. Built entirely in the United Arab Emirates (UAE) for the Mohammed Bin Rashid Space Centre (MBRSC), KhalifaSat captured imagery that could help governmental agencies and first responders monitor and assess the impact of the destructive blazes. To help KhalifaSat maintain continual coverage, MBRSC uses cloud services from AWS including AWS Ground Station.

Amazon FSx is now available in the AWS GovCloud (US) Regions, allowing government agencies, educational institutions, and nonprofits to scale their most sensitive file-based workloads to reduce cost and streamline operations. When customers move their NAS data and applications to AWS, they benefit from increased cost savings, improved security, and flexibility to modernize their infrastructure at their own pace. This allows organizations to focus more on the mission-critical parts of their application and driving more innovation.

Today, the government of Portugal and AWS announced the signing of a Memorandum of Understanding (MoU). The agreement will help accelerate adoption of cloud computing in the public sector and contribute to the national Digital Transition Strategy of Portugal. Driven by the signing of the agreement, AWS launched Mais Digital Powered by AWS, an initiative that aggregates all of the activities AWS is undertaking in Portugal, to support the country’s digital transition.

As students worldwide continue to attend classes virtually, teachers and parents are working to supplement student learning outside of the classroom. According to eLearning Industry, the shift to virtual learning has impacted student learning, engagement, and performance. Educators are looking for solutions to help keep students excited about learning. Four AWS EdStart Members from Brazil, China, India, and Thailand are using gamification to improve the virtual student experience and increase student performance by encouraging learning through play.

Governments around the world want to accelerate their digital transformation to offer simpler access to citizen services online and earn trust with effective solutions. This includes things like being able to send notifications to users, providing a single log-in for government services, or publishing public health information in the wake of a pandemic. The AWS Government Transformation Team is here to help. We highlight available solutions and build new open source solutions that governments can leverage. Before developing new software, establishing a foundation with a sound design system is an important first step so our solutions are consistent, accessible, and simple to use. Read on to learn more about why starting with an open source design system is important and how we selected one for the software we’ve built and will build in the future.

Around the world, exams are administered to help students and adults further their education and advance their careers. In the US, approximately eight million high school students took a single standardized college entrance exam in 2019. As the pandemic shifted life to virtual work and learning, it also interrupted high stakes exams typically administered in person. For years, EdTechs like ExamSoft, Sumadi (part of Laureate Education), and ProctorFree have been developing remote proctoring and digital assessment solutions using the cloud.

Before the Event Horizon Telescope project released the first-ever picture of a black hole in 2019, nobody had ever seen one. Black holes are a region of space with a gravitational pull so strong that nothing—not even light—can escape them. The cloud is helping accelerate research into black holes.

At re:Invent 2020, Teresa Carlson, vice president and leader of AWS public sector and industry business units, shared stories of how cloud technology has proven critical for organizations to move fast and respond to a new reality shaped by COVID-19. Teresa also welcomed customers UK Biobank, Capella Space, and Wefarm to share their own experiences with solving some of the world’s most pressing challenges using the cloud. Here are 10 key takeaways that show what’s next for the public sector.