AWS Public Sector Blog

Creating an outbound calling solution during a pandemic using Amazon Connect

City and state government leaders are on the front line fighting COVID-19. Government agencies need to reach their constituents at a moment’s notice to communicate everything from the location of disease hot spots, calls for volunteers, providing life-saving guidelines, and keeping the public informed about the current state of affairs. They need to be able to reach citizens virtually or through electronic methods, since meeting in person isn’t an option. In this blog, you learn how to create an Amazon Connect instance, set it up in over a dozen languages, and send messages to millions of people in a short period of time.

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Chatbots and call centers: Connecting with citizens during critical times

Chatbots and modern call centers provide governments with an efficient way to connect with citizens during critical times. Governments, health systems, and educational institutions are responsible for communicating and maintaining information portals regarding public safety, health and human services, emergency services, social services, and more. Now more than ever, communities are turning to their public sector organizations for up-to-date information. Read on to learn from organizations across industries and how they have scaled their services to meet increased demand.

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Alexa Edu SXSW Skills Competition

Help kids learn to make good decisions, manage finances, and stay healthy: Vote in first-ever Amazon Alexa EdTech Skills Challenge

For the first-ever Amazon Alexa EdTech Skills Challenge, AWS teamed up with SXSW EDU to challenge United States-based EdTechs to use Alexa to transform education. With six finalists remaining, the event is now virtual and the public can vote for their favorite. People who register to participate and vote will also be entered for a chance to win an Amazon Echo Show (2nd Gen).

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AWS Public Sector Summit Online(

Announcing the AWS Public Sector Summit Online and a special Fix This podcast series

I am happy to share that the first AWS Public Sector Summit Online will happen virtually on Tuesday, June 30, 2020. Registration is now open, and we are building an experience that you will be able to access right from your own home. Leading up to the Summit, I am also excited to announce the release of a new, five-part series of the Fix This podcast. I will be one of the guest hosts, and I look forward to speaking with government, education, and healthcare customers about how they are solving some of the world’s most pressing challenges with technology.

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5 things to consider when rapidly deploying a virtual computer lab space using Amazon AppStream 2.0

Schools are looking for ways to help their students remain productive and connected while learning remotely. End user computing (EUC) helps schools enable remote learning by providing every student access to the applications they need for class on any computer. This means bring the on-premises computer lab experience to the students, virtually. Amazon AppStream 2.0 can help educational institutions create virtual computer lab spaces at scale. AppStream 2.0 is a fully managed application streaming service that offers on-demand access to desktops and applications. Check out five things you should consider when rapidly deploying a virtual computer lab space using Amazon AppStream 2.0.

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AWS Educate announces its inaugural Student Ambassador cohort

Today, AWS Educate announced the first cohort for the AWS Educate Student Ambassador Program. The AWS Educate Student Ambassador Program provides student leaders from around the world the opportunity to gain real-life experience while helping their peers gain valuable AWS technical skills to develop successful cloud careers. Through a competitive process that showcased member academic and extracurricular accomplishments, the selected inaugural cohort contains 326 members from over 50 countries and more than 250 higher education institutions.

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headphones on laptop

Optimizing your call center to improve citizen services with the cloud

Public sector organizations are experiencing a high volume of requests for information ranging from health to finances to municipal services. At a time when in-person interaction is limited, citizens can call into contact centers to get the insights they need to make real-time decisions about their health and safety. Many organizations are turning to the cloud to quickly scale and deploy a contact center. But, understanding your cloud contact center at granular level can help better serve your constituents.

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EHDEN Academy

EHDEN Academy launches no-cost online school for global health studies

The EHDEN Academy is launching a no-cost online e-learning platform to train researchers on the mapping of patient data in the OMOP Common Data Model and the use of Observational Health Data Sciences and Informatics (OHDSI) tools to perform health analysis. The EHDEN Academy is the global educational resource for those working with data to generate real-world evidence and outcomes research. The EHDEN Academy is open to the public to better support the need for technical expertise in Europe and abroad.

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Academic medical research

Using artificial intelligence and machine learning to advance medical research

Academic medical centers (AMCs) are under pressure to reduce costs, innovate at scale, and improve operational performance. To do this, they’re turning to the cloud. Two AWS Partner Network (APN) Public Sector Partners used the cloud to create solutions for AMCs that use large datasets to help advance medical research and analyze genomic data. Learn how these two partners are building solutions in the cloud to help AMCs further their mission.

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Himawari-8

Himawari-8: Enabling access to key weather data

Last December, AWS announced the expansion of its collaboration with the U.S. NOAA to make environmental data easier to access and use through the Big Data Program. Users can now access new, authoritative NOAA data on AWS without needing to download and store their own copies. Researchers and entrepreneurs can deploy compute resources on-demand in the cloud, perform analysis quickly and efficiently, and save costs by letting researchers ask more questions and experiment more easily. One of the foundational datasets now available on AWS through this collaboration is Himawari-8, the Japan Meteorological Agency’s satellite dataset.

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