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Step 1

Sign up for an AWS account, if you don't already have one.

Getting an account will automatically sign you up for Amazon Connect and all other AWS services.

Step 2 Contact Pindrop to get an API key for Pindrop API invocation.
Step 3 Create a new Amazon Connect instance for the integration, or use an existing instance.
Step 4

Deploy the integration.

Launch the AWS CloudFormation template that performs the integration. Deployment takes just a few minutes.  Amazon Connect integrations are currently supported in the US East (N. Virginia) Region only.

Step 5

Configure the integration.

Follow the steps in the Pindrop documentation to complete configuration tasks.

You are responsible for the cost of the AWS services and partner solutions used while running this Amazon Connect integration.

This integration was created by AWS in partnership with Pindrop. For more information about Pindrop solutions, see the Pindrop website. For source code, see the GitHub repository.

Pindrop solutions help ensure security, identity, and trust in voice interactions. Pindrop for Amazon Connect scores every call based on the likelihood of fraud. This allows for faster authentication and reduced call handle time.

Pindrop’s integration with Amazon Connect provides anti-fraud intelligence for real-time authentication within the interactive voice response (IVR) system. The joint solution detects anomalous behavior and prevents fraud attacks while providing a seamless authentication experience for callers.

Pindrop solutions:

- Reduce average call handling time through a streamlined authentication process

- Improve customer experience by minimizing friction from security questions

- Defend against account takeover attacks and social engineering

Pindrop technology deployed on Amazon Connect can provide contact centers with an enhanced customer experience during call authentication while fighting the rising threat of fraud. And because it integrates seamlessly into the Amazon Connect service, Pindrop can allow contact centers to reduce fraud and provider a faster authentication process.

For more information about using Pindrop’s service within Amazon Connect, please register on the Pindrop website.