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Zendesk
Zendesk makes CS better. We build tools to meet customer needs, set your team up for success, and keep your business in sync
AWS Partner Highlights
1 AWS Competencies
1 AWS Service Validations
5+ AWS Certifications
1k+ AWS Customer Launches
Zendesk is the Champion of customer service powering the world’s most innovative customer experiences. Providing exceptional and frictionless customer service is in Zendesk’s DNA and directly aligned with Amazon focus: customer obsession! With the #1 product for Digital Customer Service in Gartner’s magic quadrant five years in a row, Zendesk is a compelling solution for companies of any size.
AWS Partner Website
us
Headquarters
San Francisco
989 Market St
San Francisco, ca 94103
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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.
AWS Validated Qualifications
AWS Competencies
  • Retail ISV Competency
AWS Service Validations
  • Amazon Connect Ready
AWS Certifications
  • AWS Certified Cloud Practitioner
Solutions (1)

Sorted by: A-Z

solution validation level iconAdvanced

Retail ISV Competency | Amazon Connect Ready

Zendesk Support Suite
Shoppers now have access to brands around the clock, on everything from voice, chat to Twitter. With Zendesk, retail brands can offer seamless, personalized, branded support experiences on every channel by bringing together data from all parts of the business - inventory, shopping history, etc.
Case Studies (6)

Sorted by: A-Z

Shopify uses Zendesk to focus on a single workspace to support customers
Back in 2013, Shopify had only 30-40 people working in Zendesk Support, but by mid-2016, over 600 Shopify employees were using the tool to support merchants, and as the central point of truth for customer info. Support is so flexible and easy to use that it has been adopted by other internal teams.
Spartan Race dramatically cut their response times with Zendesk Support
Spartan Race started in the green mountains of Vermont as a single race. Today the company is a world-renowned lifestyle brand with its own gym, tv specials, and retail line. The brand has fostered a community of like-minded Spartans who believe in a good challenge and the power of transformation.
Zendesk helps deliver best customer experience to every charity: water supporter
Charity: Water’s mission is to bring clean and safe drinking water to every person in the world. "Customer service for us is key to the success of the organization, and having Zendesk Support help us do that is incredible.” - Kaitlyn Jankowski, Supporter Experience Manager
Zendesk helps NHS streamline their internal procurement workflows
NHS Greater Glasgow and Clyde (NHSGGC) is the largest of 22 NHS Boards in Scotland. The Board serves a population of 1.2 million and employs 38,000 staff.
Zendesk Support has helped scale Box’s customer service
Since becoming a customer in 2011, Zendesk has helped scale Box’s customer service through periods of explosive growth and as they expanded support channels. Box Services team grew from 17 to 215 agents, now grouped into multiple tiers supporting customers by email, web, phone, chat and self-service
Zendesk Support replaced 18 outdated FCC complaint forms
The FCC's Consumer Help Center site, rolled out in 2015, represents a shift away from a 15-year-old on-premise legacy consumer complaints system, and replaces 18 outdated complaint forms.
Locations (3)
Headquarters

San Francisco

989 Market St

San Francisco, ca, 94103, United States

Madison

25 W Main St #800

Madison, WI, 53703, United States

Melbourne

3/395 Collins St

Melbourne, VIC, 3000, Australia