Customer Experience
Transform customer experience with personalized and contextual content and intelligent recommendations
Customer Experience
AWS empowers telcos to revolutionize customer experiences through advanced data analytics, AI/ML, and tailored contact center solutions. By leveraging cloud-based infrastructure and AI capabilities, telcos can implement data-driven strategies that yield deeper customer insights, boost operational efficiency, enhance satisfaction, and drive revenue growth. AWS technologies and partner solutions enable telcos to deliver cutting-edge, personalized experiences that significantly increase customer loyalty, reduce churn, and create new revenue opportunities.
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Enable frictionless growth with reduced customer churn
AWS empowers telcos to achieve revenue growth and reduce customer churn through a comprehensive suite of AI-driven solutions tailored for the telecommunications industry. AWS Generative AI solutions help transform contact centers solutions by improving agent productivity, reducing operational costs, and providing conversational insights through Real-Time Agent Assist.
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Provide the best customer interactions
AWS Connected Customer Journey addresses the challenge of fragmented customer interactions, enabling telcos to understand and optimize complex customer journeys across multiple channels. This solution leverages advanced analytics and machine learning to provide actionable insights from a unified view of customer touchpoints, empowering telcos to transform experiences and drive customer satisfaction.
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Offer the most personalized recommendations
AWS empowers telcos to predict customer needs and proactively engage them with personalized outreach. AWS’s intelligent automation and analytics solutions allows telcos to deeply understand customer behavior to offer personalized services. Customers can revolutionize telco customer interactions through cutting-edge technologies like AI/ML and deliver seamless omnichannel experiences across web, voice, chat, email and social.
Get inspired
Telcos are using AWS services and partner solutions to deliver innovative and personalized customer experiences.
Services to build and scale
Transform customer experience with cloud services, infrastructure, and solutions that power breakthrough innovations while lowering costs.
Amazon Connect
Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.
Amazon Neptune
Amazon Neptune is a fully managed graph database service that can be used to model customer journeys as graphs, allowing a comprehensive and interconnected representation of customer interactions, attributes, and metrics.
Amazon Bedrock
Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.
Amazon Comprehend
Amazon Comprehend is a natural-language processing (NLP) service that uses machine learning to uncover valuable insights and connections in text.
Featured solutions
Vetted solutions and architectural guidance for telco customer experience
Featured AWS Partners
Unlock possibilities for your business operations with cloud services, infrastructure, and solutions that power breakthrough innovations while lowering costs.
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Leading telcos are already using AWS. Contact our experts to start your
journey today.