AWS Partner Network (APN) Blog

Contact centers often face challenges due to lack of visibility into customers’ omnichannel experiences. Joulica’s Customer Journey Analytics solution, part of AWS Contact Center Intelligence, provides a unified, real-time view of each customer’s journey across voice, digital, and social interactions. Built on AWS data streaming architecture, it empowers agents with holistic customer understanding and enhances customer satisfaction and brand perception through optimized experiences.

Learn how to connect the ThoughtSpot analytics platform to an Amazon Aurora MySQL database for real-time operational analytics. This post outlines the steps to create an Aurora MySQL instance, populate it with sample data, create a connection from ThoughtSpot, and build generative AI-powered analytics using natural language search. By integrating ThoughtSpot and Aurora MySQL, businesses can get instant insights from their transactional database.

The AWS Cloud Adoption Framework (AWS CAF) workshop delivery guide is available in the AWS Prescriptive Guidance library and offers step-by-step guidance for AWS Partners to run their own workshops with customers. It’s the same guidance we provide internally to AWS staff, providing both sales and delivery kits along with prescriptive guidance that is our gold standard for delivering AWS CAF workshops to help customers in their cloud transformation journey.

Cellular IoT offers reliable, low-power, wide-area connectivity and its rapid growth is driven by increasing connected device demand across industries. Producing IoT devices at scale requires months of preparation, and Semtech’s AirVantage Device Control leverages hardware roots of trust to enable zero-touch provisioning, seamlessly binding devices to AWS IoT Core. This lowers manufacturing costs through single global SKUs, improves security, and accelerates time-to-market by eliminating provisioning customization.

Enterprises are seeking mainframe modernization to drive efficiency, agility, and innovation. A Kyndryl survey revealed that 95% are migrating mainframe applications to the cloud, with 37% of workloads being relocated on average. Despite challenges like workforce shortage, businesses report increased profitability and millions in average annual savings through modernization. Kyndryl offers expertise, tools, and solutions to assist clients in navigating this complex journey seamlessly while enhancing operational efficiency.

With increasing cloud innovation, distributed teams need visibility into their deployed cloud resources, dependencies, and budgets when architecting new applications or reconfiguring existing solutions. Cloudcraft by Datadog helps companies achieve this cross-team alignment and enables teams to visualize and document architectures, analyze costs, run compliance audits through shareable diagrams, and automate diagram updates as infrastructure evolves.

Comprinno migrated a fitness app’s databases from Google Cloud to AWS to reduce costs. Challenges included migrating large PostgreSQL databases without downtime and accessing Google’s managed subnets. Comprinno established a VPN between clouds, used a SQL proxy to enable the AWS Database Migration Service, and parallelized data loading to meet the tight migration window. By moving to Graviton-based Amazon RDS, the customer reduced database costs by 30%.

Containers are a leading method for packaging applications, with Kubernetes emerging as the top orchestration solution. You can enable secure and efficient self-service cluster provisioning on Amazon EKS using open-source tools like AWS Controllers for Kubernetes (ACK), Kyverno, and ArgoCD. This post demonstrates how enterprises can leverage these tools along with Nirmata’s Policy Manager to streamline EKS cluster management, apply security policies, and ensure compliance in a Kubernetes environment.

Explore how LenelS2, a Carrier company, transformed its existing OnGuard thick-client application into a software-as-a-service (SaaS) solution on AWS utilizing the multi-session feature of Amazon AppStream 2.0. With this approach, LenelS2 successfully streamed the OnGuard desktop application to users via the internet without the need to redesign the core application.

In the dynamic digital landscape, enterprises are embracing cloud computing for its scalability and high availability. As cloud migration becomes a strategic priority, efficient cloud management is crucial. Tech Mahindra’s iCOPS (Intelligent Cloud Operations and Subscription Management Services) is a comprehensive platform designed to streamline cloud operations, enhance security, and optimize costs on AWS. iCOPS automates tasks like provisioning and deployment to help maximize their AWS investments.