Vendor Insight Report: AWS recognized for AI investment, operational expertise, and customer commitment

Gartner has recently published its “Vendor Insight Report: Amazon Web Services.” This comprehensive analysis authored by industry experts Jim Hare, Lydia Leong, Ed Anderson, and Dolores Ianni helps Chief Information Officers (CIOs) evaluate strategic investments in complex IT vendors. The Vendor Insight Report complements other Gartner market and product research with a high-level overview of select vendors and their top strengths and challenges. We are pleased that AWS is recognized in this year’s report for our artificial intelligence investments, operational expertise, and customer commitment. Let’s explore the key areas that shaped this recognition.

Strategic investment in AI infrastructure and services

At AWS, we believe continued strategic investment in AI is critical for enabling our customers to pioneer new products and services, transform customer experiences, and scale their businesses. This commitment is exemplified by Amazon’s decision to increase capital expenditures to $100 billion in FY2025, the vast majority of which will be spent on building new state-of-the-art AI data centers. In addition, we’ve continued to innovate with our custom server processors and chips, including our specialized in-house AI accelerators AWS Trainium and AWS Inferentia, which provide customers with more cost effective, higher performing, and more energy-efficient AI infrastructure.

Alongside this infrastructure and hardware innovation, we’re continuing to expand our core AI service portfolio to offer customers the most comprehensive set of AI services, tools, and resources available in the cloud. Over the past year, we have made more than 100 AI-related product announcements. Among the most notable are Amazon Bedrock AgentCore, a platform that enables customers to build, deploy, and operate highly capable AI agents securely at scale, and Kiro, an agentic IDE that streamlines the developer journey from prototype to production through spec-driven development. We’ve also launched a dedicated AI agent and tool category in the AWS Marketplace, giving customers access to software with embedded agents, pre-built agents, development solutions, and professional services from AWS Partners. The Amazon Nova family of foundation models deliver frontier intelligence with industry-leading price performance, and Amazon Bedrock Guardrails provide organizations with integrated safety and privacy safeguards that work across multiple foundation models while maintaining compliance and responsible AI policies.

As Amazon CEO Andy Jassy said in his 2024 Letter to Shareholders, “we continue to believe AI is a once-in-a-lifetime reinvention of everything we know, the demand is unlike anything we’ve seen before, and our customers, shareholders, and business will be well-served by our investing aggressively now.”

Additional funding for customer AI initiatives

We believe in investing in our customers’ success as well. When we launched the AWS Generative AI Innovation Center in 2023, we had one clear goal: help customers turn AI potential into real business value. Through this initiative, we provide dedicated teams of AWS developers, solution architects, and vertical industry experts to work side-by-side with AWS customers to build new AI applications customized for their businesses. The results are noteworthy: thousands of customers have already deployed solutions that have driven millions of dollars in productivity gains and transformed customer experiences. Now, as AI evolves toward more autonomous, agentic systems, we’re strengthening our commitment with an additional $100 million investment in the program to help customers pioneer this next wave of AI innovation.

Sovereign-by-design

When we speak to public sector and regulated industry customers in Europe, they consistently highlight a common challenge: balancing cloud adoption with stringent regulatory requirements for data residency and operational independence. Many feel forced to choose between AWS’s full capabilities and feature-limited sovereign cloud solutions.

To better serve these customers, we’ve built the AWS European Sovereign Cloud, a new, independent cloud infrastructure that will operate with an independent governance structure, a dedicated Security Operations Center, and under a newly established parent company, and will be locally controlled in the EU, led by EU citizens, and subject to local laws. Customers will benefit from the full power of AWS—including our familiar architecture, expansive service portfolio, and APIs—while maintaining strict operational independence and complete control over data residency. Launching in 2025, the AWS European Sovereign Cloud will be the only fully-featured, independently operated sovereign cloud in the industry, backed by strong technical controls, sovereign assurances, and legal protections.

Choice and flexibility

Customers need the freedom to innovate and don’t want to be restricted by limited technology options. AWS provides this freedom through the industry’s broadest and deepest set of cloud capabilities, enabling customers to build optimized solutions that balance performance and cost-effectiveness. Our comprehensive portfolio of 240+ services spans core infrastructure services (compute, storage, and databases) to emerging technologies (artificial intelligence, machine learning, quantum computing, and IoT), complemented by 40+ purpose-built industry services and over 450 industry-specific solutions in the AWS Solutions Library.

We understand that not every customer requires the same level of flexibility in their solutions. For those seeking simplicity, Amazon Lightsail provides a streamlined way to host and manage cloud-based applications, offering pre-configured Linux and Windows application and development stacks (including WordPress, Windows Server, Plesk, LAMP, and Nginx). These come with essential features like automated database management, simplified load balancers, and easy-to-use firewalls, with the option to integrate over 90 AWS services as needs evolve. Additionally, our robust suite of low-code and no-code solutions, including tools like Amazon SageMaker Canvas for AI/ML tasks, AWS Amplify for web development, and AWS Infrastructure Composer for visual application development, enable users of all technical levels to leverage sophisticated cloud services effectively.

Performance, scalability, and reliability

A common pain point we hear from customers revolves around infrastructure provisioning and management, particularly when it comes to scaling applications internationally. Luckily, our vast global network of data centers and our diverse infrastructure solutions provide customers with best-in-class infrastructure, designed to deliver the highest performance, scalability, and reliability for applications whether they are running in the cloud, on-premises, or at the edge.

A key differentiator is our Region architecture: Every AWS Region consists of at least three independent, physically distinct Availability Zones (AZs) that are separated by meaningful distance, each with isolated and redundant power infrastructure and connectivity, ensuring that mission critical applications and workloads continue operating even during equipment failures, natural disasters, or human-caused disruptions.

This resilient infrastructure is further strengthened by the AWS Global Network, which spans over 9 million kilometers of terrestrial and subsea fiber-optic cabling, delivering ultra-low latency and superior data throughput while maintaining industry-leading reliability.

End-to-end security

Lastly, customers are looking for ways to move security from something that is tacked on at the end of a process, slowing innovation, to something that is automated and integral to everything they do. At AWS, security is our top priority, embedded in our organizational structure, and built into every product roadmap, engineering plan, and weekly stand-up meeting. This commitment has resulted in what we believe is the most secure global cloud infrastructure on which to build, migrate, and manage applications and workloads. Our comprehensive security approach is backed by over 300+ cloud security tools and validated by millions of customers, including those in the most security-sensitive industries like government, healthcare, and financial services.

Looking forward

A new era of IT is unfolding before us, characterized by the intelligent automation of routine, day-to-day tasks enabling teams to focus on innovation, revenue generation, and customer satisfaction, and new agentic systems that can act autonomously across digital boundaries while maintaining the security, reliability, and governance standards required for enterprise deployment. AWS remains at the forefront of this revolution, investing heavily in technologies and services that enable customers to capitalize on this paradigm shift. Our commitment remains unwavering: to deliver the most comprehensive and innovative cloud platform in the industry while helping customers transform their businesses.

To learn more about how AWS can help your organization innovate with confidence, contact your AWS account team or visit our website. For detailed insights, access the complete 2025 Gartner AWS Vendor Insights report.

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