Category: Artificial Intelligence

Facial recognition is an important tool for identifying a person. Facial recognition systems are already popular worldwide and are used to prevent fraud, particularly in financial institutions such as banks and insurance companies. Although facial recognition systems are relatively new, counterfeiters have already developed ways to bypass them including impersonation, or with the use of […]

The expansion of laboratory tests for COVID-19 have provided health systems with tools to screen for the coronavirus in their community. While some patients have tested positive for COVID-19 and were well enough to manage their symptoms and recover at home, healthcare providers have been challenged with identifying individuals who have waited longer than advisable […]

From Utility Dive’s 2020 State of the Electric Utility Survey, it’s clear that the transition to clean energy continues to be the biggest driver of sector transformation. Of the 566 utility executives and professionals surveyed around the world, 46 percent said sustainability, integration of renewable energy, and environmental concerns were most important to their business. […]

Previously, we have discussed how organizations have been stabilizing operations by aggressively optimizing costs, leveraging technology to support remote working, contact centers and ensuring both workforces and customers are safe. This is a complex and involved situation: ensuring maintaining a viable business, whilst balancing people and services, especially without a clear view of how and […]

It’s no secret that hospital readmissions impact patient outcomes and the financial health of healthcare providers globally. Specifically in the United States, the Agency for Healthcare Research and Quality (AHRQ) shows that readmissions are some of the costliest episodes to treat, with costs reaching in excess of $41.3B. Hospitals and healthcare providers are looking for […]

It’s been said that challenges shouldn’t paralyze you but help discover who you are. We’ve seen time and again how immense challenges bring about incredible innovation. That is especially true today. Around the globe, travel and hospitality companies are taking advantage of the flexibility of the AWS Cloud to innovate quickly and meet the needs […]

Innovations in industries like retail, communication, transportation, and entertainment, have forever changed customer expectations. Information and services can now be accessed immediately from nearly any device in any location. For healthcare, this means patients want new ways to conveniently and quickly access care… and taking their business elsewhere if those needs are not met. In […]

There are only three measurements that tell you nearly everything you need to know about your organisation’s overall performance: employee engagement, customer satisfaction, and cash flow. – Jack Welch Imagine having access to detailed, insightful, and ongoing feedback from your most frequent technology product users, culminating in an increase in your profitability. Would you refuse? […]

Utility executives share common benchmark success metrics when reporting to stakeholders including customers, regulators, elected officials, and investors. Regulated investor-owned utilities focus on long-term metrics such regulated rates of return (ROR) and service reliability benchmarks such as Customer Average Interruption Duration Index (CAIDI). Energy retail executives focus closely on customer satisfaction (CSAT) scores and customer […]

The Dark Data Problem Up to 80% of your organization’s medical patient data is untapped, undervalued, or unused Imagine walking into a physician’s office for a checkup. As you describe some pain you’ve been having in your left knee, the doctor barely looks up from the screen as she clatters away on the keyboard, taking […]