Category: Learning Levels

Utility executives share common benchmark success metrics when reporting to stakeholders including customers, regulators, elected officials, and investors. Regulated investor-owned utilities focus on long-term metrics such regulated rates of return (ROR) and service reliability benchmarks such as Customer Average Interruption Duration Index (CAIDI). Energy retail executives focus closely on customer satisfaction (CSAT) scores and customer […]

September 8, 2021: Amazon Elasticsearch Service has been renamed to Amazon OpenSearch Service. See details. Eighty percent of all company data is unstructured. Energy companies are not the exception. One example is weekly and daily reports for drilling and production activity.  These reports include information about actions performed in the field to remediate common issues during […]

Executives within utilities and energy providers of all types and sizes have multiple ongoing needs to forecast energy usage. For example, as chief customer officer, your teams can use energy forecasts at the household level to proactively engage homeowners with high bill alerts and predict pre-pay or month-end energy charges. As the head of energy […]

“Disruption.” It’s a word that we hear often in the Financial Services industry, typically when we describe innovations that create new markets or value networks that could potentially displace established norms, market leaders, or products. The unprecedented health challenge that the world is confronting today has brought a different type of disruption to the global […]

Amazon Chime Voice Connector (VC) is a pay-as-you-go service that enables companies to make and receive secure, inexpensive phone calls over the internet using standards-based Session Initiation Protocol (SIP). Amazon Chime Business Calling (BC) lets you text or call to over 100 countries, directly from the Amazon Chime client. VC and BC generate a Call Detail […]

Mainframes are still used by numerous organizations in sectors such as financial services or manufacturing. To thrive in today’s fast-moving economy, customers tell us they must accelerate the software development lifecycle (SDLC) for applications hosted on their mainframes. Micro Focus development and test solutions combined with AWS DevOps services provide the speed, the elasticity, and […]

As power and utility customers are experiencing digital transformation, they are looking to the cloud for ways to enhance support of their business and customers. Our customers want to know more about security and resiliency using cloud and they are sensitive to their compliance obligations including those around North American Electric Reliability Corporation (NERC) Critical […]

We had an incredible response to the Amazon Automotive exhibit at CES 2020, which combined AWS, Alexa Auto, Amazon Pay, Amazon Fire TV, and other Amazon businesses. Customers, media, and analysts packed the booth to discuss how Amazon enables our automotive customers to accelerate the future of mobility. For those that didn’t make it, or […]

The average American today participates in 14.8 different loyalty programs, and odds are you’ve participated in one, too. Some of the larger travel and hospitality loyalty programs include Alaska Airlines Mileage Plan, Hilton Honors, and Domino’s Piece of the Pie. Programs like these are popular because they work. Loyalty members generate on average 12% to […]

Major oil and gas companies are likely to have seismic data spanning decades and consuming Petabytes (PBs) of storage. This seismic data is often stored across a variety of different storage mediums depending on operational requirements, including: Network-Attached Storage (NAS), Magnetic tapes and USB devices. This data management approach has led to seismic data duplication […]