Category: Amazon Transcribe

With over 200 million users worldwide, Wix is a leading cloud-based development platform for building fully personalized, high-quality websites. Wix makes it easy for anyone to create a beautiful and professional web presence. When Wix started, it was easy to understand user sentiment and identify product improvement opportunities because the user base was small. Such […]

Update August 2024 (v0.9.0) – Now includes audio streaming from softphone or meeting web apps, sample server for Talkdesk audio integration, automatic language identification, Anthropic’s Claude-3 LLM models on Amazon Bedrock, Knowledge Bases on Amazon Bedrock, and much more. For details, see New features. Your contact center connects your business to your community, enabling customers […]

January 2024 (v0.7.5) – This latest release includes support for larger prompts by storing them in DynamoDB instead of SSM Parameter Store. December 2023 (v0.7.4) – This release includes the ability to upload call recordings directly from the UI, and a status indicator field showing call recordings that are being processed. This release also includes […]

The Formula 1 (F1) live steaming service, F1 TV, has live automated closed captions in three different languages: English, Spanish, and French. For the 2021 season, FORMULA 1 has achieved another technological breakthrough, building a fully automated workflow to create closed captions in three languages and broadcasting to 85 territories using Amazon Transcribe. Amazon Transcribe […]

Organizations are continuing to evaluate remote working arrangements and explore moving to a hybrid workforce model. Emerging trends suggest that not only has the number of online meetings attended by employees on a day-to-day basis increased, but also the number of attendees per meeting. One of the key challenges with online meetings is ensuring efficient […]

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for developers to add speech to text capabilities to their applications. Since launching in 2017, Amazon Transcribe has added numerous features to enhance its capabilities around converting speech to text. Some of these features include automatic language detection, custom language models, vocabulary […]

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to your applications. Speech or audio data is virtually impossible for computers to search and analyze. Therefore, recorded speech needs to be converted to text before it can be used in applications. Automatic content redaction is a feature […]

Many universities like transcribing their recorded class lectures and later creating captions out of these transcriptions. Amazon Transcribe is a fully-managed automatic speech recognition service (ASR) that makes it easy to add speech-to-text capabilities to voice-enabled applications. Transcribe assists in increasing accessibility and improving content engagement and learning outcomes by connecting with both auditory and […]

Updated May 2023 (v0.3.0): With this release MediaSearch indexer now supports indexing YouTube media and the MediaSearch Finder is enhanced to support playing YouTube videos inline. The demand for audio and video media content is growing at an unprecedented rate. Organizations are using media to engage with their audiences like never before. Product documentation is […]

Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for building automated, customer-service solutions. The […]