Category: Amazon Translate

Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. When you translate from one language to another, you want your machine translation to be accurate, fluent, and most importantly contextual. Customization is key in keeping your machine translation contextual. Amazon Translate provides multiple capabilities for customization to […]

This is a guest post written by Gergely Kadi, Senior Systems Engineer and Martin Petraschek-Stummer, Senior Data Engineer at TourRadar. TourRadar is a travel marketplace to connect people to life-enriching travel experiences. When it was launched, TourRadar only offered tours and content in English. As the company grew, we saw an opportunity to expand our […]

You may have tables in your Amazon Redshift data warehouse or in your Amazon Simple Storage Service (Amazon S3) data lake full of records containing customer case notes, product reviews, and social media messages, in many languages. Your task is to identify the products that people are talking about, determine if they’re expressing happy thoughts […]

This post is co-authored by Lezgin Bakircioglu, Innovation and Security Manager at Daniel Wellington. In their own words, “Daniel Wellington (DW) is a Swedish fashion brand founded in 2011. Since its inception, it has sold over 11 million watches and established itself as one of the fastest-growing and most coveted brands in the industry.” In […]

Amazon Translate is a neural machine translation service that delivers fast, high-quality, and affordable language translation in 71 languages and 4,970 language pairs. Amazon Translate is great for performing batch translation when you have large quantities of pre-existing text to translate and real-time translation when you want to deliver on-demand translations of content as a […]

Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for building automated, customer-service solutions. The […]

November 2023: This post was reviewed and updated for accuracy. Many businesses support customers across multiple countries and ethnic communities, and therefore need to provide customer service in a wide variety of local languages. It’s hard to consistently staff contact centers with agents with different language proficiencies. During periods of high call volumes, callers often […]

In our previous post, we described how to translate documents using the real-time translation API from Amazon Translate and AWS Lambda. However, this method may not work for files that are too large. They may take too much time, triggering the 15-minute timeout limit of Lambda functions. One can use batch API, but this is available only in seven AWS Regions (as […]

This is a guest post by Cyrus Wong, an AWS Machine Learning Hero. You can learn more about and connect with AWS Machine Learning Heroes at the community page.  On July 29, 2020, AWS announced that Amazon Translate now supports Microsoft Office documents, including .docx, .xlsx, and .pptx. The world is full of bilingual countries […]

Today, we’re pleased to announce the availability of AWS Media Intelligence (AWS MI) solutions, a combination of services that empower you to easily integrate AI into your media content workflows. AWS MI allows you to analyze your media, improve content engagement rates, reduce operational costs, and increase the lifetime value of media content. With AWS […]