Category: Customer Solutions

In this post, we demonstrate how OfferUp transformed its foundational search architecture using Amazon Titan Multimodal Embeddings and OpenSearch Service, significantly increasing user engagement, improving search quality and offering users the ability to search with both text and images. OfferUp selected Amazon Titan Multimodal Embeddings and Amazon OpenSearch Service for their fully managed capabilities, enabling the development of a robust multimodal search solution with high accuracy and a faster time to market for search and recommendation use cases.

The solution presented in this post demonstrates a powerful pattern for accelerating video and audio review workflows while maintaining human oversight. By combining the power of AI models in Amazon Bedrock with human expertise, you can create tools that not only boost productivity but also maintain the critical element of human judgment in important decision-making processes.

In this post, we demonstrate how Amazon Q Apps can help maximize the value of existing knowledge resources and improve productivity among various teams, ranging from finance to DevOps to support engineers. We share specific examples of how the generative AI assistant can enable surface relevant information, distill complex topics, generate custom content, and execute workflows—all while maintaining robust security and data governance controls.

In this post, we discuss how FMs can reliably automate the classification of insurance service emails through prompt engineering. When formulating the problem as a classification task, an FM can perform well enough for production environments, while maintaining extensibility into other tasks and getting up and running quickly. All experiments were conducted using Anthropic’s Claude models on Amazon Bedrock.

Accurately converting free text inputs into structured data is crucial for applications that involve data management and user interaction. In this post, we introduce a real business use case from Cato Networks that significantly improved user experience. By using Amazon Bedrock, we gained access to state-of-the-art generative language models with built-in support for JSON schemas and structured data.

In this post, we show you how Kyndryl integrated Amazon Q Business with ServiceNow in a few simple steps. You will learn how to configure Amazon Q Business and ServiceNow, how to create a generative AI plugin for your ServiceNow incidents, and how to test and interact with ServiceNow using the Amazon Q Business web experience. This post will help you enhance your ServiceNow experience with Amazon Q Business and enjoy the benefits of a generative AI–powered interface.

The Education and Training Quality Authority (BQA) plays a critical role in improving the quality of education and training services in the Kingdom Bahrain. BQA reviews the performance of all education and training institutions, including schools, universities, and vocational institutes, thereby promoting the professional advancement of the nation’s human capital. In this post, we explore how BQA used the power of Amazon Bedrock, Amazon SageMaker JumpStart, and other AWS services to streamline the overall reporting workflow.

This post shows how MuleSoft introduced a generative AI-powered assistant using Amazon Q Business to enhance their internal Cloud Central dashboard. This individualized portal shows assets owned, costs and usage, and well-architected recommendations to over 100 engineers.

In this post, we explore how Deep Instinct’s generative AI-powered malware analysis tool, DIANNA, uses Amazon Bedrock to revolutionize cybersecurity by providing rapid, in-depth analysis of known and unknown threats, enhancing the capabilities of AWS System and Organization Controls (SOC) teams and addressing key challenges in the evolving threat landscape.

Generative AI applications should be developed with adequate controls for steering the behavior of FMs. Responsible AI considerations such as privacy, security, safety, controllability, fairness, explainability, transparency and governance help ensure that AI systems are trustworthy. In this post, we demonstrate how to use the AWS generative AI best practices framework on AWS Audit Manager to evaluate this insurance claim agent from a responsible AI lens.