Category: Customer Solutions

We are so excited to see you at our annual cloud computing conference, AWS re:Invent 2023 in Las Vegas from Nov 27 to Dec 1. Whether you’re a seasoned re:Invent veteran or a first-timer, the excitement and opportunities of AWS re:Invent never cease to amaze. With a total of 96 sessions covering the solution areas that […]

Amazon Connect is an easy-to-use cloud contact center solution that helps companies of any size deliver superior customer service at a lower cost. Connect has many real-time monitoring capabilities. For requirements that go beyond those supported out of the box, Amazon Connect also provides you with data and APIs you can use to implement your […]

Many customers are looking to adopt a multi-account strategy within their AWS environment. This allows customers to isolate their workloads into different environments including test, dev, and production in addition to separating workloads based on regulatory requirements. As customers scale their multi-account environments, one strategy to increase agility is to offer business units their own […]

Overview Maintaining and improving end user experience is key and as your business grows, the number of endpoints you need to observe can grow quickly. It can become more challenging and time consuming to build multiple canaries to observe them. This solution is designed to show how you can use a consistent and automated approach […]

Customers may have different processes for image building across virtual machines, containers, or both. This variation in processes introduces operational overhead in managing images, including the initial configuration and the ongoing updates. From the AWS Well-Architected Operational Excellence Pillar, section “Document and share lessons learned”, these images should be standardized, configured with the latest patches, […]

This blog post was written with contributions from Gaurav Parashar who is prior AWS Customers often have challenges accelerating the modernization of their applications. The complexity of refactoring a monolith application often provides hurdles in depth of expertise, time and effort. In this blog, we will explore two mechanisms that can help you accelerate your […]

AWS Trusted Advisor inspects your AWS infrastructure and provides best practice recommendations when opportunities exist to reduce cost, optimize your AWS infrastructure, improve system availability and performance, help close security gaps and monitor service quotas. Trusted Advisor recommendations are based on best practices identified by AWS services experts and learnings from serving thousands of customers […]

Organizations operating mission-critical workloads on AWS, need the ability to analyze and respond to AWS service events in a timely manner to maintain operational excellence. AWS Health sends AWS Health events on behalf of other AWS services with three main categories: notifications on account administration and security, operational issues that affect AWS services, and scheduled […]

Launched in 2002, TMAP Mobility is South Korea’s leading mobility platform with 20 million registered users and 14 million monthly active users. TMAP provides navigation services based on a wide range of real-time traffic information and data. TMAP is growing vertical offerings to its users that add value to navigation services, such as user profiles, […]

Introduction Gaining insights and managing large Amazon Elastic Compute Cloud (Amazon EC2) fleet that is spread across multiple accounts and regions can be a challenging task. It’s crucial to have a quick and efficient method to identify which instances are managed by AWS Systems Manager (SSM) and gather detailed information about the instances that are […]