Category: Customer Solutions

The Agent AI Ally solution revolutionizes call center operations by harnessing generative AI to provide agents with real-time, contextual support and product information during customer interactions. Powered by Anthropic’s Claude 3.5 Sonnet model through Amazon Bedrock, the solution delivers instant insights and suggestions while analyzing customer responses in real-time. This comprehensive platform integrates key AWS services including Amazon Connect, Transcribe, and Kendra to create a powerful system that enhances agent performance and customer satisfaction through AI-driven assistance and efficient data processing

Discover how Capgemini and AWS collaborated to create TELme, a groundbreaking generative AI solution that revolutionizes product research and design in manufacturing. By enabling engineers to efficiently search and summarize vast repositories of technical content using natural language queries, TELme significantly reduces design lifecycle timelines and accelerates time-to-market for new products.

In today’s cyber threat landscape, a robust incident response plan isn’t just a nice-to-have—it’s critical for businesses of all sizes. AWS Security Incident Response Specialization Partners help AWS customers with incident response through 24/7 monitoring, investigation, containment, and remediation guidance, backed by AWS security experts.

Seeq’s advanced analytics platform, built on AWS, helps manufacturing companies track and reduce their carbon emissions by providing real-time carbon intensity monitoring and streamlined life cycle assessment (LCA) reporting, as demonstrated through three customer use cases including a global chemical company that reduced LCA assessment time by 90%. The platform integrates with various data sources and AWS services like the Sustainability Insights Framework, enabling manufacturers to make data-driven decisions for sustainability improvements while meeting regulatory requirements and corporate environmental goals.

YugabyteDB has enhanced its Hybrid Logical Clock mechanism by integrating with Amazon Time Sync Service on Amazon EC2 instances, providing microsecond-accurate reference clocks that have resulted in up to 3x reduced latency and 2x increased throughput compared to not using the service. This integration represents a significant advancement in distributed database performance, benefiting YugabyteDB’s customers across various industries including fintech, retail, streaming media, and automotive manufacturing who rely on quick data access while maintaining consistency and resiliency.

Many enterprises still rely on the Adabas database and Natural programming language for critical workloads, facing rising license costs and a shrinking talent pool. To reduce reliance on these aging technologies and enable digital transformation, companies are modernizing to AWS with IBM ModernSystems accelerator. The division offers automated refactoring of Natural code to Java/C# and replatforming to execute Natural on Windows, along with migrating Adabas databases to modern relational databases.

Impetus Technologies introduces a comprehensive Healthcare Data Platform built on AWS that tackles the healthcare industry’s most pressing data challenges. With capabilities for efficient data ingestion, HIPAA compliance, and seamless integration with healthcare standards like HL7 and FHIR, this solution enables healthcare organizations to transform massive data volumes into actionable insights for improved patient care and operational efficiency.

By Matthijs ten Seldam, Global Program Manager – AWS Ambassador Program The AWS Ambassador Program is a vibrant worldwide community of AWS experts, known as AWS Ambassadors, from AWS Partner Network (APN) Services and Software Partners. AWS Ambassadors are recognized as influential AWS professionals in supporting and driving their organization’s AWS proficiency and sharing their […]

NewEdge Services and AWS collaborated with the Lower Neches Valley Authority to revolutionize water management across a 600-mile canal system in Texas. By implementing a private cellular network and ArcGIS GeoEvent Server on AWS, LNVA now has real-time monitoring capabilities for water quality and levels, enhancing operational efficiency and disaster preparedness while ensuring reliable water delivery to diverse customers.

Tech Mahindra’s GenAI powered iXRT Augmented Reality solution revolutionizes automotive after-sales service by combining AR technology with Generative AI on AWS. This innovative solution provides real-time guidance and interactive circuit schematics for faster, more accurate vehicle diagnostics and repairs. By streamlining complex vehicle systems and enabling remote repairs, iXRT helps dealers reduce errors by 40% while accelerating diagnostics and repairs by 30%.