AWS Partner Network (APN) Blog

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Unlock test intelligence with natural language: QMetry and Amazon Bedrock integration

QMetry from SmartBear powered by Amazon Bedrock transforms how teams plan, manage, and analyze testing. The platform introduces smart AI search and AI-powered SQL generation, allowing users to interact with test data using straightforward, natural language instead of complex SQL queries. This helps teams find information faster, shortens feedback loops, and enables confident release decisions, turning quality testing into a strategic advantage for modern software delivery.

AI-Powered Connected Customer Experience using Amazon Connect and MoEngage

Learn more about how MoEngage integrated their customer engagement platform with Amazon Connect, creating a connected customer experience ecosystem. The integration combines MoEngage’s data-driven insights and omnichannel capabilities with Amazon Connect’s AI-native contact center to deliver context-aware interactions across all touchpoints. Organizations gain a 360-degree view of customers, orchestrate connected journeys, and transform reactive customer service into proactive, personalized experiences that drive satisfaction and measurable business outcomes.

AWS Specialization Program: 2025 Enhancements and Looking Ahead

This blog covers a recap of 2025 enhancements to the AWS Specialization Program, including streamlined validation processes that reduced application time by 70%, enhanced AWS Marketplace visibility through badging and co-sell scoring, additional marketing funding, new AI categories, and more.

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Accelerating security response with Tines and AWS Security Hub

Tines connects AWS Security Hub with security and IT tools to enrich alerts and automate resolution. Through intelligent workflows, teams can balance human insight with automation to achieve faster, more reliable security outcomes.

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Say Hello to 247 New AWS Competency, Service Delivery, Service Ready, and MSP Partners Added in December

We are excited to highlight 247 AWS Partners that received new or renewed specializations in December for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

How Talkdesk CXA and AWS are Redefining Customer Experience with Agentic AI

Talkdesk Customer Experience Automation (CXA), built on AWS, transforms customer engagement through Agentic AI and large language models. This AI-powered platform helps enterprises automate outcomes, delivering personalized, intelligent service at scale through multi-agent orchestration and real-time data access. Organizations have achieved 50% faster resolution times, improved compliance, and accelerated deployment in regulated industries. By leveraging AWS’s scalable infrastructure, Talkdesk CXA enables consistent experiences across all channels, generates actionable insights, and significantly lowers cost-to-serve—enhancing both customer satisfaction and employee productivity across retail, financial services, healthcare, and public sector organizations.

Revitalizing Indigenous Language with AI: KIWA Digital + Caitlyn on AWS

Kiwa Digital partnered with Custom D to build CultureQ, a culturally governed platform for preserving Indigenous languages and knowledge. CultureQ is built using Caitlyn, Custom D’s white-label generative AI platform on AWS and powered by Amazon Bedrock. The solution enables secure, community-controlled access to trusted cultural resources while supporting language revitalisation in the digital age.

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Make digital and AI upskilling your competitive advantage

Unlock the secrets to boosting productivity, innovation, and employee engagement by making digital and AI upskilling your organization’s competitive advantage. Discover how leading companies like Terrascope and Kyndryl transformed their teams and business outcomes with AWS-powered learning programs—see the real impact inside.

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AWS SaaS architecture patterns implementation on Amazon EKS: Blux, a Korean startup

Discover how Blux, a B2B SaaS startup, successfully implemented their personalized product recommendation service using AWS EKS architecture. Follow their technical journey of building an AI-powered recommendation system that delivers 7x improvement in conversion rates with just 2-3 hours of implementation time.

Modernizing public sector applications with Sembix Studio on AWS

Sembix Studio is a no-code, AI-powered solution that helps public sector organizations modernize legacy applications faster and more affordably than traditional approaches. Built on Amazon Bedrock, it uses generative AI and automated workflows to intelligently analyze existing systems and rewrite them into modern cloud applications. Education Service Center Region 13 in Texas showcased the power of this approach by developing Pulse, an AI-powered teacher assistant, in just six weeks.