Category: Thought Leadership

Talkdesk Customer Experience Automation (CXA), built on AWS, transforms customer engagement through Agentic AI and large language models. This AI-powered platform helps enterprises automate outcomes, delivering personalized, intelligent service at scale through multi-agent orchestration and real-time data access. Organizations have achieved 50% faster resolution times, improved compliance, and accelerated deployment in regulated industries. By leveraging AWS’s scalable infrastructure, Talkdesk CXA enables consistent experiences across all channels, generates actionable insights, and significantly lowers cost-to-serve—enhancing both customer satisfaction and employee productivity across retail, financial services, healthcare, and public sector organizations.

Kiwa Digital partnered with Custom D to build CultureQ, a culturally governed platform for preserving Indigenous languages and knowledge. CultureQ is built using Caitlyn, Custom D’s white-label generative AI platform on AWS and powered by Amazon Bedrock. The solution enables secure, community-controlled access to trusted cultural resources while supporting language revitalisation in the digital age.

Unlock the secrets to boosting productivity, innovation, and employee engagement by making digital and AI upskilling your organization’s competitive advantage. Discover how leading companies like Terrascope and Kyndryl transformed their teams and business outcomes with AWS-powered learning programs—see the real impact inside.

Sembix Studio is a no-code, AI-powered solution that helps public sector organizations modernize legacy applications faster and more affordably than traditional approaches. Built on Amazon Bedrock, it uses generative AI and automated workflows to intelligently analyze existing systems and rewrite them into modern cloud applications. Education Service Center Region 13 in Texas showcased the power of this approach by developing Pulse, an AI-powered teacher assistant, in just six weeks.

Discover how Trend Vision One™ and AWS services work together to address the most critical cloud security risks. Managing cloud risk requires more than merely deploying security features—it demands a continuous, integrated approach. Trend Vision One™ offers a comprehensive risk management platform that combines attack surface discovery, risk assessment and prioritization, and mitigation options to complement AWS solutions and strengthen your security posture in the cloud.

Automat-it evolved from a DevOps specialist to a comprehensive MSP through AWS Strategic Collaboration Agreement, expanding to 6 new EMEA markets and growing its customer base by 265%. The partnership enabled 96% workforce expansion, 250+ new AWS certifications, and development of innovative GenAI solutions. With AWS support, Automat-it achieved 300% revenue growth while improving profit margins, demonstrating how AWS empowers partners to scale globally and ascend the cloud value chain. This transformation showcases the power of AWS Strategic Collaboration Agreements in driving partner success and innovation across emerging technologies.

Discover how AWS and BeyondTrust deliver comprehensive identity security solutions that enable organizations to implement zero trust principles, manage privileged access, and accelerate secure cloud adoption. Learn about six essential identity security controls including just-in-time access, enhanced remote access features, and automated secrets management that help organizations reduce identity-based risks while maintaining operational efficiency across cloud, hybrid, and on-premises environments.

Discover how Accenture and AWS are helping organizations protect their data against emerging quantum computing threats. Learn about our four-phase approach to implement quantum-safe cryptography and ensure your organization’s long-term security. Start your quantum-safe journey today with expert guidance from AWS and Accenture.

Learn how to enhance your AWS security within your organization through Infrastructure as Code using ControlMonkey together with AWS Control Tower. This post illustrates the usage of both tools to comply with the PCI DSS standard. We’ll first look at how AWS Control Tower provides a foundation for secure, compliant infrastructure. Afterwards, we’ll explore how ControlMonkey enhances this foundation by allowing teams to enable control policies that are directly added to the IaC review GitOps process.

Learn how to balance the competing demands of authentication security and user experience in today’s digital landscape, where customers expect frictionless interactions while businesses require strong fraud prevention. This post covers the integration between Amazon Cognito and Authsignal, showcasing how they work together to create adaptive authentication experiences that respond to user context and business needs.