AWS Partner Network (APN) Blog

Tag: Zendesk

Say Hello

Say Hello to 66 New AWS Competency, Service Delivery, Service Ready, and MSP Partners Added in April

We are excited to highlight 66 AWS Partners that received new designations in April for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

Read More
Zendesk-AWS-Partners

Integrating Zendesk with AWS and Other SaaS Services Using Amazon AppFlow

Organizations are rapidly adopting SaaS solutions to better serve their end customers using specialized software, but using SaaS services can lock key business data in different “data islands” that are hard to integrate. AWS recently announced the extension of support for Zendesk as both source and destination in Amazon AppFlow. This expanded integration enables customers to transfer data bi-directionally between Zendesk and other AWS and SaaS services in just a few clicks.

Read More
Snowflake-AWS-Partners-1

Loading SaaS Application Data into Snowflake Using Amazon AppFlow and AWS PrivateLink

Customers often need to rely on third-party solutions to extract and transform data from sources such as Slack and Zendesk. Some vendors, however, do not support all of the sources and rely on multiple products to perform ETL and persist data into Snowflake. This post details how Amazon AppFlow simplifies the data transfer process, and how customers can use AWS PrivateLink for transmitting data over AWS rather than via the public internet.

Read More
Zendesk-AWS-Partners

Building an Intelligent Contact Center with Zendesk and Amazon Connect

Zendesk and VoiceFoundry released the Amazon Connect app on the Zendesk Marketplace as part of a broader vision for the intelligent contact center of the future. The Amazon Connect app for Zendesk brings together a wide set of capabilities and unlocks endless possibilities for you to empower your agents and better engage your customers. By combining the powers of Amazon Connect and Zendesk, businesses can build a more intelligent contact center.

Read More
Amazon EventBridge-Partners-2

Quickly Build End-to-End Integrations to SaaS Partner Event Sources and AWS Services with Amazon EventBridge

AWS introduced Amazon EventBridge partner event source integrations to showcase reference architectures and end-to-end use cases that help you get started quickly with integrating SaaS partners in your own applications. Fully open source, these solutions include code and AWS Serverless Application Model (SAM) templates that can be customized and extended to fit your application’s needs. The reference architectures include AWS Quick Starts and GitHub code to ease integration.

Read More
Automation-1

Architecting Successful SaaS: Understanding Cloud-Based Software-as-a-Service Models

As the old saying goes, “You never get a second chance to make a first impression.” Customer trust is hard-earned and easily lost. Properly architecting a scalable and secure SaaS-based product is just as important as feature development and sales. No one wants to fail on Day 1— you worked too hard to get there. Get a comprehensive introduction to the common ways in which customers consume cloud-based SaaS models, and explore the different ways in which ISVs sell their software products to customers.

Read More
Amazon EventBridge-Partners-2

Extending SaaS Application Data into Your AWS Environment with Amazon EventBridge

Amazon EventBridge is a serverless event bus service that connects application data from a variety of sources and send it to your AWS environment. It makes it easy to build scalable event-driven applications because it handles event ingestion and delivery, security, authorization, and error-handling for you. EventBridge launched with support for 10 SaaS integration partners. If your organization is interested in integrating with EventBridge, you can complete the process with minimal development time.

Read More