Program Partner AWS Well-Architected

NHS Midlands and Lancashire (NHS ML) supports nine Integrated Care Boards (ICBs) across England from its bases in the Midlands and North West, providing the high-quality transformational and back-office support they need. Using traditional methods for all patient contact was time consuming, ineffective, and expensive. The NHS ML Referral Management Centre chose AWS Partner Digital Space to migrate its patient contact center to Amazon Web Services (AWS) and deployed an automated multi-channel approach to patient communication and engagement. The innovative digital transformation of its patient waiting list management reduced waiting lists 9–14%, depending on specialty.

Ladbrokes.live, a provider of streaming sports entertainment content operating in Belgium, was grappling with critical challenges that hindered their ability to attract and retain users. Partnering with AWS Partner, Cloudar—also based in Belgium—the company transitioned to a cloud-native architecture powered by Amazon Web Services (AWS) technologies. This transformation enabled Ladbrokes.live to deliver a seamless, personalized user experience featuring avatars that can be customized to deliver information and statistics relevant to the viewers’ interests, in their language of choice. The solution also helped Ladbrokes.live optimize operational costs and set the stage for continuous innovation in a highly competitive industry.

Improvement-IT, based in the Netherlands, provides IoT solutions to a variety of organizations with an emphasis on tracking, tracing, and monitoring the status of assets. Together with its other companies Port Pay and Alltrack Medical, it offers these innovative solutions to help customers track assets in the field, manage warehouses, and optimize supply chains. However, it was being hampered by its own managed services provider, which was running both Amazon Web Services (AWS) and on-premises assets for it. It wanted a proactive partner with deep expertise to help optimize its systems, improve client onboarding times, and better detect problems before they affected customers. AWS Partner TechNative has helped it to achieve those goals, reducing customer support calls by 15 percent and cutting onboarding time by 50 percent.

Petronash is an engineering firm established in 2000 in the United Arab Emirates and specializes in integrated solutions tailored for the oil and gas industry. Over the years, the company has grown and extended its operations across the globe. Petronash uses SAP to manage its operations, from internal processes to connections to thousands of customers and suppliers in its supply chain. Its SAP system was running on on-premises infrastructure that was facing end of support and needed to be replaced. With the help of AWS Partner Integra Technologies, the company assessed a range of options and decided to migrate to Amazon Web Services (AWS). With around 95 percent of its operations now on AWS, Petronash has reduced operational costs by 35 percent and reported a 30 percent improvement in SAP application performance.

eSafetyFirst is a Romanian company that works exclusively serving Canadian businesses and job seekers. It provides online occupational health and safety training and certification in French and English hosted by Amazon Web Services (AWS) in Canada. The company wanted to ensure that it maintained excellent service as its business grew so it sought a local partner to work with. eSafetyFirst chose AWS Partner safeINIT to work on a transformation project for its training platform. But when initial plans to move core compute services to containers proved problematic, safeINIT quickly pivoted and built a new solution in response to changing needs.