Administrative and developer features
Q. What is Amazon WorkDocs?
Amazon WorkDocs is a fully managed, secure enterprise storage and sharing service with strong administrative controls and feedback capabilities that improve user productivity. Users can comment on files, send them to others for feedback, and upload new versions without having to resort to emailing multiple versions of their files as attachments. Users can take advantage of these capabilities wherever they are, using the device of their choice, including PCs, Macs, and tablets. Amazon WorkDocs offers IT administrators the option of integrating with existing corporate directories, flexible sharing policies and control of the location where data is stored. Customers can get started using Amazon WorkDocs with a 30-day free trial providing 1 TB of storage per user for up to 50 users.
Q. How can I get started using Amazon WorkDocs?
You can get started with Amazon WorkDocs by visiting the AWS Management Console and setting up a WorkDocs site for your organization. If you do not already have an AWS account, you will need to create one.
Q. What devices can I use to access files stored in Amazon WorkDocs?
Using a web browser, you can access your files anywhere, anytime from your laptop, desktop computer, iPad, Kindle Fire, Android tablet, or phone. You can also access Amazon WorkDocs with free applications for iPad, Kindle Fire, and Android tablets that you can download from iTunes, Amazon Appstore for Android, and Google Play. Amazon WorkDocs also offers a free desktop sync application that is available for PC and Mac.
Q. What kind of files can I store?
You can store virtually any type of file on Amazon WorkDocs.
Q. What types of files can I preview or comment on with Amazon WorkDocs?
You can preview and comment on Microsoft Office files (documents, spreadsheets, and presentations), PDFs, web pages, images, and text files directly in Amazon WorkDocs.
Q. Do I need to install the application that was used to create the original file to preview or comment on a supported file type?
No. You can preview or comment on any of the supported file types without installing the application that created the file.
Q: What is the maximum file size that can be uploaded to WorkDocs?
Using the sync client on Mac or PC, you can upload individual files up to 5TB in size. The sync client supports resumable uploads and downloads so that if a transfer is interrupted, it will resume transferring data when a connection to WorkDocs is reestablished. We recommend using the sync client to transfer large files to WorkDocs.
Q. How much data can I store?
There is no limit on the amount of data and number of documents you can store. Each individual user account on Amazon WorkDocs includes 1 TB of storage capacity by default. Administrators can set storage limits for individual users and also purchase additional storage for users on a pay-as-you-go basis.
Q. How do I get my users started with Amazon WorkDocs?
Once you have set up your Amazon WorkDocs site using the AWS Management Console, you can invite users to start using Amazon WorkDocs to store and share their files and collaborate with others.
Mobile and Web Access
Q: Can I use Amazon WorkDocs on my mobile device?
Yes. Users can access Amazon WorkDocs using free applications for iPad, Kindle Fire, and Android tablets that you can download from iTunes, Amazon Appstore for Android, and Google Play. Users can also access Amazon WorkDocs using the web browser on any mobile device.
Q: Will I have offline access to documents in Amazon WorkDocs on my mobile device?
Users can select which documents to make available for offline viewing using our free applications for iPad, Kindle Fire, and Android tablets and can also leave comments on documents in offline mode. These comments will sync with Amazon WorkDocs the next time users open the application after the device has reconnected to the Internet.
Q: Can I use the Amazon WorkDocs mobile apps to access, store, and sync content from other apps on my device?
Yes, you can send files between WorkDocs and other apps, provided that they support this capability.
When using an iOS device, you can open a WorkDocs file in another iOS app by selecting “Share” from the main menu in the WorkDocs app. You can save a file to WorkDocs by sending it to the WorkDocs app from the iOS app you’re using. To learn more about sharing files between WorkDocs and other iOS apps, please see the documentation as follows:
• iPhone: Opening a File in Another iOS App to View or Edit
• iPhone: Saving a File from Another iOS App to Amazon WorkDocs
• iPad: Opening a File in Another iOS App to View or Edit
• iPad: Saving a File from Another iOS App to Amazon WorkDocs
When using an Android device, simply choose “Send File” from the file dropdown menu in the WorkDocs app, and choose the app you want to use to open the file. To learn more about using WorkDocs on Android devices, please see the documentation as follows:
Q: How do I store photos from my Camera Roll in Amazon WorkDocs when using an iOS device?
To store photos from your Camera Roll, open your Photos app, select your photos, tap the share button, and select WorkDocs. To learn more, please see the documentation as follows:
Q: How do I save email attachments in Amazon WorkDocs when using an iOS device?
To store email attachments in Amazon WorkDocs, open the email containing the attachment, select the attachment, tap the share button, and select WorkDocs. To learn more, please see the documentation as follows:
Q. Which browsers does the Amazon WorkDocs web application work on?
The Amazon WorkDocs web application supports recent versions of Firefox, Chrome, Internet Explorer, and Safari.
Q: Can I open a file and edit it from the web client?
Yes, you can open Microsoft Office, .pdf, and .txt files using the default applications on your computer and save changes on Amazon WorkDocs. To do this, select Edit from the drop-down menu when viewing the file. You will be prompted to install Amazon WorkDocs Companion. The file will open using the default application on your computer and changes will be saved as a new version on Amazon WorkDocs when you save the file.
Q. What is Amazon WorkDocs Companion?
Amazon WorkDocs Companion is an app that lets you edit Microsoft Office, .pdf, and .txt files from the Amazon WorkDocs web client using the default application on your computer. When you save the file, your changes are saved on Amazon WorkDocs as a new version. With Amazon WorkDocs Companion, you no longer need to manually download, save, and upload files when using the web client.
Q. Which operating systems and browsers can run Amazon WorkDocs Companion?
Amazon WorkDocs Companion is available for Windows 7 or later, Windows Server 2008 or later, and Mac OS X 10.1 or later, and is compatible with recent versions of Chrome, Firefox, Internet Explorer, and Safari. You must enable Adobe Flash 10 or higher for your browser to use the app with Firefox, Internet Explorer, and Safari. Once you install the app, it works with all browsers. You do not require administrator rights to install the app.
If you do not have Adobe Flash installed or enabled, you will need to download or enable Adobe Flash and restart your browser.
Q. Do I have to install Amazon WorkDocs Companion for every browser?
No, once you install Amazon WorkDocs Companion on your computer, it works with all browsers.
Q. Can I use Amazon WorkDocs Companion with multiple WorkDocs sites?
Yes, Amazon WorkDocs Companion can be used with multiple WorkDocs sites on your computer.
Q. Can I use Amazon WorkDocs Companion and the Amazon WorkDocs sync client at the same time?
Yes, you can use both. Amazon WorkDocs Companion makes it easy for you to immediately start editing files from the Amazon WorkDocs web client using the default application on your computer. The sync client provides a fast way to synchronize files between Amazon WorkDocs and your computer, and access your files and folder directly on your computer.
Q. Who can open and edit files using Amazon WorkDocs Companion?
Owners, co-owners, and contributors can open and edit files.
Q. What happens if I edit a locked file?
A locked file will not be overwritten with changes you make. The file owner will need to unlock the file before changes you make are saved. Amazon WorkDocs Companion does not automatically lock or unlock files when you are editing them.
Q: Where can I download Amazon WorkDocs Companion?
The first time you select Edit from the drop-down menu when viewing a file, you will be prompted to download Amazon WorkDocs Companion. You can also download it from WorkDocs Resoruces. You do not need to be an administrator on your computer to install the app.
Q. What is the Amazon WorkDocs desktop sync client?
Amazon WorkDocs offers desktop sync clients for Windows and Mac OS X. The sync client provides a fast and easy way to synchronize files between Amazon WorkDocs and your computer, and makes it easy to access your files and folder directly on your computer.
Q: How does the Amazon WorkDocs desktop sync client work?
After downloading and installing the sync client on your computer, files are automatically synced to the folder you selected as your Amazon WorkDocs sync destination. When you add or edit files or folders in your WorkDocs sync folder, changes are automatically synced with Amazon WorkDocs, and reflected on the Amazon WorkDocs web client and any additional computers where you have configured the sync client.
Q: Can you delete content from Amazon WorkDocs using the desktop sync client?
When you delete content that you own from your Amazon WorkDocs sync folder on your computer, it is removed from Amazon WorkDocs, and any additional computers where you have configured the sync client.
When you delete content from your Amazon WorkDocs “Shared with me” folder on your computer, it is removed from that computer only, and is still accessible using the Amazon WorkDocs web client, or on any additional computer where you have configured the sync client. You can also choose to re-enable sync for the removed content by changing your Selective Sync Settings on your computer.
To learn more about deleting content from your "Shared with me" folder, read our documentation.
Q: Can you choose which content to sync on your computer using the desktop sync client?
Yes, you can use the sync client’s Selective Sync Settings to select which content to sync locally. By default, all your content will be selected.
If you want to save space on your computer, you can deselect synced content to remove it from your computer. You will still be able to access your content from the Amazon WorkDocs web client, or on any other computer where you have synced the content.
To learn more about Selective Sync Settings, read our documentation.
Q: Where can I download the Amazon WorkDocs desktop sync application?
A: You can download the Amazon WorkDocs desktop sync application on Amazon WorkDocs Resources.
Q. What operating system do I need to run the Amazon WorkDocs desktop sync application?
The Amazon WorkDocs desktop sync application is available for Windows 7 or later, Server 2008 or later, and Mac OS X 10.9 or later.
Amazon WorkDocs Drive
Q. What is Amazon WorkDocs Drive?
Amazon WorkDocs Drive is available for Windows in limited preview and is generally available for Amazon WorkSpaces
Amazon WorkDocs Drive is a mounted drive that provides access to all of your files on-demand without using your hard drive to store your content. Using Windows File Explorer, you can create a sharable link, invite uses to access your files, easily lock, unlock, and open any file in the web client. Windows users can also favorite files for offline access.
Q. How does Amazon WorkDocs Drive work?
With Amazon WorkDocs Drive, all of your content on Amazon WorkDocs Drive is available on-demand through a mounted drive. When you add or edit files or folders in your drive, changes are automatically synced with Amazon WorkDocs Drive, and across your devices.
Q. Where can I download Amazon WorkDocs Drive?
Q. How do I setup Amazon WorkDocs Drive?
When Amazon WorkDocs Drive is launched for the first time, you will be prompted to enter a site name. This is your Amazon WorkDocs Drive site name. For example, if you are using www.mysite.awsapp.com to access your site, “mysite” is the site name. Once your site name is entered, you will enter your user name and password. If your administrator enabled single sign on (SSO), you will be automatically signed in to Amazon WorkDocs Drive when you log into your desktop.
Q. What happens when you open a file in Amazon WorkDocs Drive?
The file is downloaded on-demand for you to view or edit. When you save or close the file, it is automatically synced to Amazon WorkDocs Drive. There is no local copy stored on your desktop, unless you have favorited the file for offline access.
Q. What collaboration features does Amazon WorkDocs Drive provide?
You can share links to your files, invite Amazon WorkDocs Drive users to collaborate on your files, lock files while you’re working on them to keep them from being overwritten, add files to your favorites in Amazon WorkDocs Drive, store your favorites for offline access, easily search for files on Amazon WorkDocs Drive, and open any file in the Amazon WorkDocs Drive web client to provide feedback. All changes you make are automatically synced to Amazon WorkDocs Drive over an encrypted connection.
Q. How can I add feedback to files on Amazon WorkDocs Drive?
You can open a file on Amazon WorkDocs Drive in the web client by right clicking it, and selecting Open Amazon WorkDocs Drive in browser. The Amazon WorkDocs Drive web client can view 25+ file types for you to view and provide feedback on.
Q. Can I work on my files stored on Amazon WorkDocs Drive when I am offline?
By default, your files on Amazon WorkDocs Drive are streamed to you on-demand when you access them. However, you can favorite files and folders for offline access. To favorite a file or folder on Amazon WorkDocs Drive, right click it and select Add to Favorites. To store your favorites locally for offline access, right click Amazon WorkDocs Drive and select Store Favorites Locally. Changes made while you’re offline will be synced to Amazon WorkDocs Drive once you’re online.
Q. How can I search files in Amazon WorkDocs Drive?
You can search for files by file name in Amazon WorkDocs Drive by left clicking the Amazon WorkDocs Drive icon in the system tray.
Q. How do I add and remove files in Amazon WorkDocs Drive?
All your files on Amazon WorkDocs Drive are available through Amazon WorkDocs Drive. Any file you add to Amazon WorkDocs Drive through Windows File Explorer will be added to Amazon WorkDocs Drive, and synced to your other devices. Any file you remove from Amazon WorkDocs Drive will be deleted, and moved to the Amazon WorkDocs Drive recycle bin.
Q. Can I perform standard actions on files and folders in Amazon WorkDocs Drive?
Yes, in Amazon WorkDocs Drive you can create, rename, move, and delete files and folders through Windows File Explorer. You can also see file and folder properties like file size, date modified, and file type. You cannot create files in the root of the “Shared with Me” folder. You also cannot delete files or folders you do not own, or co-own. You will receive an “Access Denied” error.
Q. What do the icons on my files in Amazon WorkDocs Drive mean?
Amazon WorkDocs Drive shows three icons depending on the status of your files: files available online are shown with a blue cloud icon, files stored locally are shown with a green checkmark icon, and files syncing to Amazon WorkDocs Drive are shown with a blue syncing icon.
Q. Can I store a file with any name on Amazon WorkDocs Drive?
You can store any type of file or folder on Amazon WorkDocs Drive. However, a file or folder cannot have a name longer than 160 characters, and cannot be larger than 5 GB. If you need to add a file to Amazon WorkDocs Drive that is larger than 5 GB, use the sync client. Also, your file and folder cannot have the following characters in its name:
- character code 202E
- any file/folder that has a trailing space (“ “) or period (“.”)
Q. Does Amazon WorkDocs Drive support multi-user access?
No, Amazon WorkDocs Drive does not support multiple users on the same desktop.
Q. Can I still use the sync client, mobile app, or web client to access my files on Amazon WorkDocs Drive?
Yes, all files stored on Amazon WorkDocs Drive are available in clients that you have configured.
Q. How do you authenticate to Amazon WorkDocs Drive on your PC?
You need to be Amazon WorkDocs Drive user (trial, paid, or bundled) to be able to use Amazon WorkDocs Drive. For domain-joined PC, your directory credentials (Simple Active Directory, Connected Active Directory, or Managed Active Directory) will authenticate you with Amazon WorkDocs Drive.
Q. What are supported platforms and system requirements?
Amazon WorkDocs Drive is compatible with Amazon WorkSpaces. Amazon WorkDocs Drive is available for Microsoft Windows 7, 8, 10+, and Microsoft Windows Server 2008, 2012 R2, and 2016 in limited preview.
Q. How can I install Amazon WorkDocs Drive for all users in my organization?
Amazon WorkDocs Drive uses a Windows MSI based installer and requires admin rights to install. If you have a domain joined group of computers, the administrator can install Amazon WorkDocs Drive using group policy.
Q. How does Amazon WorkDocs Drive update?
Amazon WorkDocs Drive automatically updates when new versions are available.
Q. Is Single Sign-On (SSO) supported?
Yes. Single Sign-On (SSO) can be enabled so that when users are signed in to Amazon WorkDocs Drive they will be automatically signed in to Amazon WorkDocs Drive, and will not be required to provide credentials when they access the web client. You can enable SSO by visiting the AWS Directory Service area of the AWS console, clicking the directory ID link for your directory and selecting the Apps & Services tab. For more information and detailed setup see our documentation.
Q. Can Amazon WorkDocs Drive admins enable Multi-Factor Authentication with Amazon WorkDocs Drive?
Yes, Amazon WorkDocs Drive supports multi-factor authentication (MFA) using Microsoft Active Directory. Enabling MFA requires users to implement one-time passcodes (OTP) for use with their Active Directory (AD) username and password. You can connect Microsoft AD to your existing Remote Authentication Dial-In User Service (RADIUS)–based MFA solution. RADIUS is an industry-standard protocol that authenticates and authorizes network access securely. To enable MFA with Microsoft AD, the customer’s RADIUS server must support OTP-style MFA or have a plug-in that does so. Microsoft AD supports both virtual and hardware MFA OTP tokens.
Managing, Locking, and Unlocking Files
Q. How do I transfer files from my computer to Amazon WorkDocs?
You can either upload files through a web browser by clicking on the "Add Content" button and selecting single or multiple files or you can drag-and-drop files directly into your browser from your desktop. You can also add files to Amazon WorkDocs by moving them into the folder you have configured to sync using the Amazon WorkDocs desktop sync application.
Q. What types of files can I upload to Amazon WorkDocs?
You can upload virtually any type of file to Amazon WorkDocs. You will be able to preview Microsoft Office files (documents, spreadsheets, and presentations), PDFs, web pages, images, and text files directly within the Amazon WorkDocs web application and the Amazon WorkDocs iPad, Kindle Fire, and Android applications.
Q. When I upload a file or create a folder, who can access it?
By default, all files that you upload or folders that you create are private. Users have the option of sharing documents and folders with others.
Q. Can I track previous versions of my files?
Yes, you can upload an unlimited number of versions per file. Each version can be easily retrieved when you access Amazon WorkDocs with a web browser.
Q. What types of files can I preview or comment on with Amazon WorkDocs?
You can preview and comment on Microsoft Office files (documents, spreadsheets, and presentations), PDFs, web pages, images, and text files directly in the Amazon WorkDocs web client.
- The following file types are rendered as PDF files in the preview panel:
- OPEN DOCUMENT
- X-RUBY SCRIPT
- OPEN XML
- MS EXCEL
- OPEN XML SPREADSHEET
- OPEN XML PRESENTATION
Q: How can I lock a file in Amazon WorkDocs to prevent others from making changes?
To lock a file, simply locate it using the WorkDocs web client or mobile app and select Lock from the file action menu. A lock will appear next to the file name to indicate that the file has been locked.
Q. What happens when I lock a file?
When you lock a file, nobody else can upload a new version of that file, until you unlock the file. If someone else needs access to the file, they can request that you unlock it, and you’ll be notified of the request. If you are using the sync client, or Amazon WorkDocs Drive on your WorkSpace, changes made to your files will not be synced until the file is unlocked.
Q. How can I see if a file is locked or unlocked?
Locked files in WorkDocs will display a lock icon next to the file name. If you see the lock icon, the file is locked for editing.
Q. When can I lock a file?
To lock a file in WorkDocs, you need to be the file owner, a co-owner, or a contributor. Assuming you have one of these permission levels, you can lock a file anytime that it is not already locked.
Q. How do I unlock a file?
You can unlock a file by simply choosing one of the unlock options from the file action menu. If you’ve already uploaded a new version of the file, you can keep your changes by selecting Unlock & save changes, or you can discard them by choosing Unlock & discard changes.
Q. Who can unlock a file?
A file can be unlocked by the user who originally locked the file, by the file owner, or by any of the file co-owners.
Q. Can I request a file lock to be released?
If you have contributor permissions, you can request a file to be unlocked. If you are the file owner or co-owner, you can request the file to be unlocked, or you can unlock the file yourself. If you have viewer permissions, you can't request a file to be unlocked.
Q. Who is notified when a request is made to unlock a file?
The user who locked the file, the file owner, and any file co-owners all receive a request to unlock the file.
Q. Can I lock and unlock files using the Amazon WorkDocs mobile apps?
Yes. The Amazon WorkDocs mobile app allows you to lock and unlock files, and request a file to be unlocked.
- The following file types are rendered as PDF files in the preview panel:
Q. How do I share a file with others?
Users can share files inside or outside their organization by sharing a link or inviting anyone using a valid email address. They can create a shareable link for any file on Amazon WorkDocs by clicking “Share a link”. When sharing a link, users can make their link public to anyone or restrict access to only users on their Amazon WorkDocs site. They can also specify an expiration date, set a four-digit password for access, and disable a shared link at any time. Administrators control if public links can be created, can limit which users create links, and can disable all existing public links at any time. This makes it easy to embed links to files in documents and web pages.
They can also invite internal and external users to collaborate by selecting “Share by invite” from the file drop-down menu, and entering a valid email address. If the recipient is a user, they will log in to WorkDocs to view the file. If the recipient is not a user, they will create a guest user account the first time they log in to view the file. There is no charge for guest users, and administrators can upgrade a guest user to a standard user at any time. Administrators control who can invite guest users, can disable guest users at any time, and can audit all guest user activity in the Activity Feed.
Guest users make it easy to collaborate with external users such as vendors or contractors at no additional charge. They can easily log in to access files shared with them, and don’t need an administrator to create accounts for them. Once they’re done working with your team, you can simply remove their accounts.
Q. What options do I have when I select “Share a Link”?
You can select from the following options for the link:
- Enable or disable your link: all links are enabled by default when you click “Share a Link”. You can disable a link at any time.
- Expiration date: there is no expiration date by default. You can specify a date for the link to disable.
- Password: you can specify a numeric password up to four characters. Once anyone clicks your link, they will have to enter the password to access your file.
You can also set the access permissions for the link:
- Anyone can view: this is a public link that anyone inside or outside your organization can click to view your file. If there is a password, they will have to enter it. You cannot share folders using this option.
- Only my site can view: anyone that is part of your Amazon WorkDocs site can view the file but cannot view comments.
- Only my site can view & comment: anyone that is part of your Amazon WorkDocs site can view and comment on the file.
Q. What options do I have when I select “Share by invite”?
You can invite users inside your organization as co-owners, contributors, or viewers. Only co-owners and contributors can edit your file. You can also enter any email address to invite a guest user from outside your organization. Guest users are only viewers, and cannot invite additional users. There is no charge for guest users.
Q. Do guest users need to create a WorkDocs account?
Yes, when you invite a guest user they will be prompted to create a guest user account the first time the log in to WorkDocs.
Q. What can a guest user access in WorkDocs?
Guest users can access any files shared with them in the “Shared with me” folder, can edit their profile, and download the WorkDocs sync client, Drive, companion app, and mobile applications. Guest users do not have a “My Documents” folder, and cannot access the Activity Feed, Awaiting my feedback, Out for review, and Recycle bin.
Q: How can I tell which files are shared?
Any file shared by “Share a Link” shows a distinct icon. Any file you open in Amazon WorkDocs shows all invited users in the right hand navigation.
Q. Who can share a particular file?
The file owner and co-owner can share the file with others. You can learn more about file and folder permissions in our documentation.
Q. For shared files, can I assign specific rights to what other users can do with the file?
When sharing using “Share a Link”, you can set access permissions for the link as: anyone can view, only my site can view, and only my site can view and comment. You can set access permissions as viewer, contributor, and co-owner. You can also disable downloading and printing of the file you share.
When sharing using “Share by invite”, you can choose whether the users you are inviting can either download the file, provide feedback, or can only view the file. When you allow other users to provide feedback, they can provide overall comments on any file type, but can only provide comments on specific sections of a file for those file types that are supported for preview (Microsoft Office files (documents, spreadsheets, and presentations), PDFs, web pages, images, and text files). Please see the documentation for further details.
Q. Can I share folders?
Yes. You can share a folder by selecting the folder you would like to share, and click “Share a Link” or invite users. You cannot create a public link to a folder using “Share a Link”.
Q. How do permissions work for shared folders?
When you share a folder, permissions for the shared folder carry over to the documents within that folder, so contributors of the shared folder will be contributors for all documents within the folder. Similarly, viewers of the folder will be viewers for all documents within the folder.
Q. Can I request permission to a file or folder using the WorkDocs web or mobile apps?
Yes. If you know the location of a file or folder, you can request permission, and provide a reason for your request, using web client or the app.
Q. Can users share a file with someone outside my organization?
Yes. You can share a file with someone outside your organization using “Share a Link” to create a public link. You can also invite anyone using an email address. Site administrators control if public links can be created, can only allow certain users to create links, and can disable all existing public links at any time. Site administrators can specify one of three policies on who can create a public link.
- No public sharing using links: no users can create a public link.
- All managed users can create publicly sharable links: All users can create a public link.
- Only power users can create publicly sharable links: Selected groups of users that can create a public link.
If a user invited by email is not a WorkDocs user, they will be invited as a guest user and have the Viewers access level. Administrators can upgrade guest users to standard users, and control if guest users can be invited, who can invite guest users, and can disable guest users at any time. All guest user activity is available in the WorkDocs Activity Feed.
Q. If I share a file with another user, can I revoke their access?
Yes, document owners can always disable a shared link, and revoke user access. Administrators can disable public links at any time.
Q. How does Amazon WorkDocs help me manage the feedback process?
Amazon WorkDocs allows file owners to keep track of all comments made on a file without having to manage drafts over e-mail or other applications. You can set deadlines for others to leave feedback, and Amazon WorkDocs automatically sends them e-mail notifications and reminders. If you do not want to provide feedback it is possible to decline the request, which will remove that request from your list.
Q. Do other users need third-party applications to view or provide feedback on files?
No, other users can view files and provide feedback directly within Amazon WorkDocs without needing the third-party application that was used to create the document for the file types that are supported for preview (Microsoft Office files (documents, spreadsheets, and presentations), PDFs, web pages, images, and text files).
Q. How do I view comments on files in Amazon WorkDocs?
You can see feedback that has been left on a document by clicking on the "Feedback" tab when you are accessing Amazon WorkDocs through a web browser.
Q. If I requested feedback from others on a file, can I see the status of my requests?
Yes, the “Out for Review” section on the left side pane allows you to track the files you requested feedback on and how many requests for each file are still outstanding.
Q. Can I prevent other users from downloading shared files?
Yes. You can disable the ability for others users to download a file that you have shared with them.
Q: Can I respond to a comment directly in Amazon WorkDocs?
Yes, you can respond to a comment directly in Amazon WorkDocs. Your comment will show as a threaded comment indented below the original comment. Additional comment replies will also show as indented at the same level as all the replies.
Q: How are threaded comments sorted?
Comments and their replies are ordered chronologically with the most recent comments at the top of the list. Timestamps and commenters initials are included with each comment.
Q: Is there a limit on a number of replies to a comment?
No, there is no limit. A comment can have unlimited replies.
Q: Who can resolve a comment?
Anyone with owner, co-owner permissions on the document and creator of the comment thread can resolve comments.
Q. Who can see resolved comments?
Owners, co-owners and contributors can see resolved comments, they will need to set the Show Resolved Comments Feedback Filter.
Q. How do I filter which comments I can see?
Select the filter icon on top of the comments pane, and you will be presented with filtering options.
Q. How do I see resolved comments?
To see your resolved comments select the Resolved Comments option in the Feedback filter.
Q. What filtering can I apply in the filtering panel when viewing comments?
You can view comments applicable to a specific version of a document, made by specific users, where you are mentioned and which comments are in draft, published, resolved or unresolved states.
Q. Can I reply to a resolved comment?
Yes you can, however the comment thread you are replying to will remain in the resolved state.
Q. I’ve have previously resolved a comment. Can I un-resolve it?
Yes. In the commenting pane, change your filter to include resolved comments. Once that is done, press the Unresolve button.
Q. How do I disable email notifications being sent out when my document is updated?
You can disable notification by selecting Disable email notification in the Notification Settings section under File Information in the top right hand corner of the right navigation pane.
Q: When I download a file, are all comments and replies preserved and included?
When you download a file, all public comments and their replies are included and they maintain their formatting. Comments marked as private are not downloaded. Documents with private comments are marked with an annotation that there are private comments which are only viewable via the WorkDocs web or mobile application.
Q: What happens to comment threads when I upload a new version of the file?
Comments and replies are associated with the version of the file they were added to. When uploading a new version of a file, all previous comments and replies can still be accessed from Feedback panel, but they are tied to the version of the file they belong to.
Q: What happens to comment threads when I delete a file?
When you delete a file, it is moved to the recycle bin, along with its associated comments and replies. Restoring the file restores its comments and replies as well.
Q: Can I send a comment privately?
Yes, you can send a private comment or respond privately to a comment. The document owner and co-owners will always be able to view private comments.
Q: Can I use formatting for emphasis when leaving a comment?
Yes, you can use bold, italics, and strikethrough formatting on comments.
Q: Can I lock a document to prevent it from receiving further feedback?
Yes, you can disable feedback for a document and prevent it from receiving additional comments. You can re-enable feedback and users will be able to post comments again.
Q: Can users browse through a list of activities of their WorkDocs files?
The Activity Feed allows users to browse through a list of activities related to the files and folders they own, and those shared with them.
Q: Can administrators browse through a list of all activities on their WorkDocs site?
The Activity Feed allows administrators to track all activities by users taken across their WorkDocs site.
Q: How can I access the Activity Feed?
You can access the Activity Feed using the Amazon WorkDocs web client. The Activity Feed is not yet available on WorkDocs mobile apps.
Q. How can administrators view the Activity Feed for their entire site?
Administrators can view the Activity Feed across their site by selecting the filter option in the Activity Feed, and turning on the “Site-wide activity” option.
Q: What activities can I track using the Activity Feed?
The Activity Feed shows commenting, when a link is created with "Share a Link", when users are invited to contribute, and content update activities. It also shows all activities related to file and folder changes, including creating, moving, deleting, and restoring. The Activity Feed shows who made the change, and when it was made.
Users can track activities for files and folders they own, and those shared with them.
Administrators can track all activities for users across their Amazon WorkDocs Site.
Q: Can I search the Activity Feed for particular activities?
Yes. You can use search for activities related to a file, folder, or a particular user. You can also apply filters to narrow your results. You can filter for commenting activity, sharing activity, content changes, and by date.
Q. Can I view all related activates for a specific file or folder?
Yes, you can select any item in the activity feed and view all related activities.
Q: How far back in time will my Activity Feed go?
By default, the Activity Feed shows 90 days of data. You can adjust the date range to show complete Activity Feed information for activities that take place after 3/16/2017, or from the time your account was created, whichever is later.
Q. Where does Amazon WorkDocs store my files and are they safe?
Amazon WorkDocs is a fully-managed service and files are stored using AWS’s highly durable storage infrastructure that is designed to ensure your mission-critical data is not lost. All files and comments stored in Amazon WorkDocs are encrypted at rest.
Q. How is data transmitted to Amazon WorkDocs?
All data in transit is encrypted using industry-standard SSL. Our web and mobile applications and desktop sync clients transmit files directly to Amazon WorkDocs using SSL.
Q. Does WorkDocs support multi-factor authentication?
Yes, multi-factor authentication (MFA) using a RADIUS server is available and can provide you with an additional layer of security during the authentication process. Users will log in by entering their user name and password followed by an OTP (One-Time Passcode) supplied by a hardware or a software token.
Q. Can I choose the AWS region where my data is stored?
Yes, you choose the AWS region where each WorkDocs site’s files are stored. Please see AWS Regions for locations where Amazon WorkDocs is available.
There are several factors to consider based on your needs including whether a specific AWS region enables you to meet regulatory and compliance requirements. We generally recommend that you set up your Amazon WorkDocs site in the AWS region nearest to where most of your users are located, in order to reduce data access latencies.
Q. Is Amazon WorkDoc HIPAA eligible?
Yes. If you have an executed Business Associate Agreement (BAA) with AWS, you can use Amazon WorkDocs with the AWS accounts associated with your BAA. If you don’t have an executed BAA with AWS, contact us and we will put you in touch with a representative from our AWS sales team. For more information, see, HIPAA Compliance.
Q. Is Amazon WorkDocs PCI DSS compliant?
Yes. Amazon WorkDocs is PCI compliant and conforms to the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a proprietary information security standard administered by the PCI Security Standards Council, which was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc.
PCI DSS applies to all entities that store, process or transmit cardholder data (CHD) and/or sensitive authentication data (SAD) including merchants, processors, acquirers, issuers, and service providers. The PCI DSS is mandated by the card brands and administered by the Payment Card Industry Security Standards Council. For more information, see PCI DSS Compliance.
The AWS Attestation of Compliance (AoC) for our merchant status is available upon request.
Q. Which credentials do users use to sign-in to Amazon WorkDocs?
Users can log in using credentials that are created and stored in a directory managed by the Amazon WorkDocs service, or using their corporate credentials if you’ve chosen to integrate your existing Microsoft Active Directory with Amazon WorkDocs.
Q. Do users need an AWS account to use Amazon WorkDocs?
No, only the Amazon WorkDocs administrator needs an AWS account. Users can log in using credentials that are created and stored in a directory managed by the Amazon WorkDocs service, or using their corporate credentials if you’ve chosen to integrate your existing Microsoft Active Directory with Amazon WorkDocs.
Q. What happens if a user forgets their password to access Amazon WorkDocs?
If you’re using your existing Microsoft Active Directory to manage users, they should follow your standard password recovery process. If you’re using Amazon WorkDocs to authenticate your users, they can reset their password by clicking on the "Forgot Password" link found on the Amazon WorkDocs login page.
Q. How does an administrator remove a user’s access to Amazon WorkDocs?
To remove a user’s access to an Amazon WorkDocs site, you can disable their account either in the directory managed by the Amazon WorkDocs service, or in your existing Microsoft Active Directory if you’ve chosen to integrate your existing Microsoft Active Directory with Amazon WorkDocs.
Q. Does the Amazon WorkDocs AWS Management Console have IAM support?
Q. Is there a free trial for Amazon WorkDocs?
Yes. You can sign up 50 users at no charge for the first 30 days after you sign up for Amazon WorkDocs. After this period ends, you will be charged for all active users unless you deactivate them or deregister your Amazon WorkDocs account.
Q. How much does Amazon WorkDocs cost?
Please see our pricing page for the latest information.
Q. How will my business be charged for use of Amazon WorkDocs?
There are no upfront fees or commitments to begin using Amazon WorkDocs. At the end of the month, you will be billed for that month's usage. You can view estimated charges for the current billing period by logging into the AWS Management Console and clicking on "Account Activity." You can get started with a free trial of Amazon WorkDocs and sign up 50 users at no charge for the first 30 days.
You will be charged for the following types of Amazon WorkDocs usage:
- Number of user accounts per month: the number of users billed in a month is based on the average numbers of active user accounts throughout the month. For every active user your business will be charged a monthly subscription fee. If a user account is deactivated during the month, the monthly subscription fee for that account will be prorated based on the number of active days.
- Additional storage: your business receives 1 TB of storage capacity for each active user account. Administrators can allocate this storage across users by setting individual storage limits in the WorkDocs administrator dashboard. Your business will be charged once a user’s amount of storage utilized exceeds 1 TB for that user’s account. Additional storage is charged on a pay-as-you-go basis.
Q. What is the Amazon WorkDocs administrator role?
The Amazon WorkDocs administrator role is a user with special privileges, which include the ability to manage security policies, user access, storage limits, and give other users administrator privileges. Amazon WorkDocs administrators can configure these settings from the Amazon WorkDocs settings page within the Amazon& WorkDocs web application.
Q. What types of user roles can the Amazon WorkDocs administrator assign?
There are four types if user roles: guest user, user, power-user, and administrator.
By default, everyone an administrator adds to their Amazon WorkDocs site is a guest user. There is no charge for guest users. The Amazon WorkDocs administrator can upgrade a guest user to a standard user, and assign two types of roles: administrator and power user. Administrators can invite guest users, upgrade guest users, manage storage limits, configure language settings, and disable any account. They can assign a group of users as power users and define custom permissions for storage and sharing.
Q. Are Amazon WorkDocs administrative rights connected to AWS account administrative rights?
No. An Amazon WorkDocs administrator is a user who has access to the settings page within the Amazon WorkDocs web application. AWS account administrative rights apply to other AWS resources that would be accessed via the AWS Management Console (or via AWS APIs or SDKs).
Q. Can I have multiple administrators for my Amazon WorkDocs site?
Yes. You can choose to have as many administrators as you would like but must maintain at least one administrator with active status. Since administrators can set policies for security, storage, and users, we recommend only granting administrator access to a limited number of individuals as required.
Q. Can Amazon WorkDocs administrators prevent sharing of documents outside their Amazon WorkDocs site?
Yes. Amazon WorkDocs administrators can set security policies for your organization to prevent your employees from sharing documents externally.
Q. Can Amazon WorkDocs administrators set storage limits for individual users?
Yes. Amazon WorkDocs administrators can set a specific storage limit for each user in your organization. When users reach that limit, they will be unable to store additional files in Amazon WorkDocs until you choose to increase the users' limit or the user deletes files. Users are notified when they approach their storage limits. Administrators can also set an overall storage limit for their organization.
Q. Can someone outside my company be a full Amazon WorkDocs user with storage rights?
Yes. Amazon WorkDocs administrators can grant full access to users outside your company and have the option to also allow users to invite people outside your company. Your users can invite guest users who can only view files. There is no charge for guest users. You can upgrade guest users to standard users at any time. For example, employees at a marketing agency or law firm that frequently work with your company can be given access to use Amazon WorkDocs.
Q. How do I upgrade a guest user into a user?
You can select an account in WorkDocs, and then assign their role. You can choose between guest user, user, power user, and administrator. Once they are upgraded, administrators will be charged published user pricing from that point onwards.
Q. What configuration options does an Amazon WorkDocs Administrator have for "Share a Link"?
Amazon WorkDocs administrators can specify one of three policies for who can create publicly shareable links.
- No public sharing using links: The ability to publicly share using links is disabled for all users of the site.
- All managed users can create publicly sharable links: The ability to create publicly shareable links is enabled for all users of the site.
- Only power users can create publicly sharable links: The ability to create publicly shareable links is restricted to powers users.
Q. What configuration options does an Amazon WorkDocs administrator have for "Share by invite"?
Any WorkDocs user can invite others to collaborate. Administrators control who can invite guest users, disable inviting guest users, enable only power users to invite guest users, and remove guest users at any time.
Q. Can Amazon WorkDocs administrators deactivate links shared with "Share with Link"?
Administrators can deactivate all public links for their entire site by setting their policy to: No Anonymous Sharing.
Q. Does "Share a Link" activity show in the Activity Feed?
Users will see "Share a Link" events for files they own or co-own in their Activity feed. Site Administrators will see all "Share a Link" events for their entire site in their Activity feed.
Q. Can administrators select a specific user or set of users that can create links?
Administrators can select only power users to be able to share with "Share a Link".
Q. What configuration options does an Amazon WorkDocs Administrator have for “Share by invite”?
Any WorkDocs user can others to their files. Administrators control who can invite guest users. Administrators can also disable inviting guest users, and remove guest users at any time.
Q. How does someone create a guest user account for the first time?
The first time someone clicks a link from “Share by invite”, they will be promoted to enter their email address. If they do not have a WorkDocs account, they will be prompted to create a guest user account.
Q. In which AWS regions is Amazon WorkDocs available?
Please visit the Products and Services by Region.
Q. What languages does Amazon WorkDocs support?
Amazon WorkDocs is available in English, Spanish, French, Brazilian Portuguese, Korean, German, Chinese Simplified, and Japanese. The language will automatically be set based on the user’s operating system setting when using the sync client and mobile clients, and set based on the browser’s language setting for the web client.
Q. How do I get support for Amazon WorkDocs?
The AWS account holder can get help from AWS Support, and you can also post in the Amazon WorkDocs Forum.
Q. Do I need to set-up a directory to use Amazon WorkDocs?
Each user you invite to your Amazon WorkDocs site needs to exist in a directory. You have two directory options. First, you can have the Amazon WorkDocs service create and manage a directory for you. Each user you invite to your Amazon WorkDocs site will automatically be added to the directory. Second, you can use your existing Microsoft Active Directory with Amazon WorkDocs by using the AWS Active Directory Connector, or by integrating with AWS Microsoft AD using Active Directory trust relationships. To learn more about using your existing Active Directory with WorkDocs, please see Connecting to an On-Premise Directory.
Q: Can I use my existing Active Directory to manage Amazon WorkDocs users?
Yes. You can connect your existing Active Directory to Amazon WorkDocs using the AD Connector, or the AWS Microsoft AD service. To learn more about using your existing Active Directory with WorkDocs, please see Connecting to an On-Premise Directory.
Q. How can I configure Amazon WorkDocs to work with my existing Active Directory?
You can configure Amazon WorkDocs to work with your existing Active Directory in one of two ways. First, you can use AD Connector to connect your existing Active Directory to Amazon WorkDocs. Second, you can integrate your existing Active Directory with AWS Microsoft AD using Active Directory trust relationships. To learn more about using your existing Active Directory with WorkDocs, please see Connecting to an On-Premise Directory.
Amazon WorkDocs SDK
Q: Which languages does the Amazon WorkDocs SDK support?
The WorkDocs SDK is available for Java, Python, Go, Java Script, .NET, PHP, and Ruby.
Q: Where can I download the Amazon WorkDocs SDK?
The Amazon WorkDocs SDK is included with the AWS SDK. You can download the AWS SDK at Tools for Amazon Web Services.
To get started, please see Amazon WorkDocs SDK.
Q. What specific actions can be taken on Amazon WorkDocs content programmatically using the Amazon WorkDocs SDK?
The Amazon WorkDocs SDK allows you to perform create, read, update, and delete (CRUD) actions on WorkDocs’ users, folders, files, and permissions. You can access and modify file attributes, tag files, and manage comments associated with files.
In addition to API actions, you can also subscribe to notifications that Amazon WorkDocs sends with Amazon SNS. The detailed information, including syntax, responses and data types for the above actions, is available in the WorkDocs API Reference Documentation.
Q. Are there any costs associated with using the Amazon WorkDocs SDK?
No, the Amazon WorkDocs SDK is a free download and there is no cost when using API calls. Note, however, that the result of some API calls may incur costs. For example, when you create a new user account using the API, you will incur an ongoing charge for that user at the current price.
Q. Are there limits to the number of API calls my application can make to Amazon WorkDocs?
There are no set limits to the number of API calls you can make. Applications with a high flow of requests may be throttled.
Q. Does the Amazon WorkDocs SDK support OAuth 2.0 for user authorization?
Yes, the Amazon WorkDocs SDK supports the Oauth 2.0 authorization so developers can provide a way for users to access content and feedback on Amazon WorkDocs through third-party applications. These applications can programmatically manage user content, feedback, metadata, labels, permission, activity tracking, and notifications.
Integration with Amazon WorkSpaces
Q. Can I use Amazon WorkDocs with Amazon WorkSpaces?
Yes, you can install Amazon WorkDocs Drive on your Amazon WorkSpaces to easily access any content stored on Amazon WorkDocs through a mounted drive connected to your WorkSpace. You can also use the Amazon WorkDocs sync client on a Mac or PC to sync documents to or from your WorkSpace so that you can always have access to your content regardless of the computer you are using.
Q. How are Amazon WorkSpaces customers billed for their usage of Amazon WorkDocs?
Amazon WorkSpaces users receive access to Amazon WorkDocs for no additional charge. This includes 50 GB of storage per WorkSpaces user. For a discounted rate of $2 per WorkSpaces user per month in most regions, this can be upgraded to 1 TB of storage. See WorkDocs Pricing for details.
Q. Is Single Sign-On (SSO) supported?
Yes. Single Sign-On (SSO) can be enabled so that when users are signed in to their Amazon WorkSpaces they will be automatically signed in to WorkDocs Drive, and will not be required to provide credentials when they access the web client from their Amazon WorkSpaces. You can enable SSO by visiting the AWS Directory Service area of the AWS console, clicking the directory ID link for your directory and selecting the Apps & Services tab. For more information and detailed setup see our documentation.