Category: Learning Levels

Today’s global marketplace relies heavily on contact centers for streamlining, maintaining, and maximizing customer service and sales at scale. Explore the role of machine learning solutions in transforming contact centers and the key aspects of Quantiphi’s contact center intelligence (CCI) solution built on AWS. Learn how it helped a U.S.-based consumer healthcare organization address contact center challenges by using custom artificial intelligence and ML techniques.

Privacera is an AWS Partner that provides security and privacy tools for enterprises to secure and govern user access to databases and datastores in the cloud. PrivaceraCloud reduces the burden of self-managing Apache Ranger by providing Ranger as a hosted service. It provides centralized management of data access, authorization policies, and auditing. Learn how Amazon EMR can integrate with PrivaceraCloud to provide a fully-managed data governance solution.

The AWS Foundational Technical Review (FTR) helps identify and mitigate technical risks in solutions built by AWS ISV Partners. The FTR focuses on a subset of AWS Well-Architected best practices and defines objective criteria for each requirement. In October 2021, we updated the FTR process for Partner Hosted solutions to make it faster, easier, and more accurate than before. In this post, learn how the updated FTR process works, benefits of the new process, and how you can get started.

The evolution of cloud service providers has helped modern applications achieve fluctuating and high demands of infrastructure, software-defined networking and storage, and seamless integration with managed services. The case study highlighted in this post describes how to bridge the gap between infrastructure-as-a-service and integration-platform-as-a-service models for implementing an API. Cognizant’s customer in this scenario is one of the world’s most-used business credit report providers, based in Europe.

As a global AWS Distributor, Ingram Micro Cloud has a reach of over 1,000 AWS Partners in the AWS Partner Network and supports hundreds of partners from the registered level all the way to Premier Partners in both commercial and the public sector. AWS Distributors like Ingram Micro Cloud work closely with AWS to serve as an extension of the AWS field teams. They are key contributors in enabling partner growth and APN advancement, opportunity acceleration, and speed to market.

Many customers operate in a hybrid environment with on-premises infrastructure interconnected with a cloud provider’s infrastructure. This post details how HCLTech used the AWS Centralized Log Management Reference Architecture, and discusses how HCLTech removed the requirements for Amazon Kinesis Data Streams. We also explore how HCLTech used Amazon Kinesis Data Firehose to stream from an Amazon CloudWatch Logs destination in a centralized logging account.

Mobile devices with extremely long battery life are enabling new use cases and will cover a much larger part of the exponentially growing IoT market. Learn how the asset tracking devices developed by General Mechatronics and AWS enable a secure and scalable platform for novel IoT applications. General Mechatronics is an AWS Partner that’s supporting customers on IoT product development, including the operation of related IoT infrastructure.

Security teams face exponential compute asset growth over the course of minutes that previously may have taken months or years. Tenable, an AWS Security Competency Partner, has built a solution to ease the burdens for organizations that prioritize moving fast but want to maintain the same level of threat and risk detection. Dive deep on Tenable’s Frictionless Assessment for AWS solution to keep your Amazon EC2 instances inventoried and scanned.

Recognizing that AWS maintains customers across the world, we have launched the Global Security and Compliance Acceleration (GSCA) initiative under the Authority to Operate (ATO) on AWS Program banner. The purpose of this new initiative is to add a global focus to our existing ATO on AWS support mechanisms, with an emphasis on recruiting qualified international AWS Partners to operate and support customers in differing regions.

Operational excellence is a key challenge for SaaS providers as it deals with the ability to run and monitor workloads effectively and to continuously improve supporting processes and procedures to deliver business value. Implementing AWS best practices will enable you to handle and respond to continually shifting tenant workloads and usage patterns, and use data-driven insights to achieve desired business and technical outcomes.