Category: Customer Solutions

The integration between Amazon Connect and ServiceNow represents a significant step forward, merging advanced cloud-based contact center solution with a leading digital workflow platform. This powerful combination will enhance customer experiences, streamline operations, and extend the power of voice channel as a pivotal element in service management.

By Matthijs ten Seldam, Global Program Manager – AWS Ambassador Program The AWS Ambassador Program is a vibrant worldwide community of AWS experts, known as AWS Ambassadors, from AWS Partner Network (APN) Services and Software Partners. AWS Ambassadors are recognized as influential AWS professionals in supporting and driving their organization’s AWS proficiency and sharing their […]

By Lenley Hensarling, Chief Product Officer – Aerospike By Akshay Patel, Senior Practice Lead, SaaS Partners – AWS SaaS Factory By Anthony McClure, Senior Partner Solutions Architect – AWS SaaS Factory By Bill Tarr, Principal Solutions Architect – AWS SaaS Factory Aerospike Real-time, high-performance workloads demand low-latency databases that can scale to meet the most […]

Therapeutic development relies on Pharma-led clinical trials with robust endpoint data. Key decision points like patient enrichment and endpoint optimization shape trial success. Advanced analytics extract insights, aiding targeted drug development and saving time and money. BluMaiden Bioscience’s AWS platform tackles data challenges, delivering valuable clinical insights globally for efficient trial design and execution.

We’re excited to introduce the Business Outcomes Xcelerator (BOX) Program, designed to help partners develop and deliver solutions that meet the demands of Line of Business (LOB) buyers and accelerate revenue growth. This innovative program equips technology and services partners with the necessary tools, resources, and financial incentives to build, go-to-market, and sell outcome-driven solutions through AWS Marketplace, enabling them to deliver differentiated value to customers across various industries and use cases.

Kyndryl Cloud-Native Solution (KCNS) for Elastic Kubernetes Services (EKS) is a comprehensive solution that combines the right AWS services, container orchestration add-ons, DevOps principles, and Kyndryl managed services. By adopting this approach, customers can effectively manage the entire lifecycle of container orchestration and application modernization.

Amazon outsourced management of its out-of-warranty device repairs to Genpact to meet regulatory requirements and customer expectations. Learn how Genpact leveraged its ContactUs.Ai framework and Amazon Connect to create an omnichannel solution allowing self-service and live support. This extends device lifetimes, increases customer satisfaction, and aligns with Amazon’s ESG priorities around Right to Repair regulations in Europe.

By Satish Vaidhyanathan, Head, Integrated Solutions Design – Wipro By Sindhu Vaddi, Consultant, Data/Analytics/Intelligence – Wipro By Scott Willis, Sr. Partner Solutions Architect – AWS Wipro Traditional data stacks within an organization have a diverse mix of systems, tools, technologies, and architecture implementations. These data stack components require complex integrations to ingest, process, and store […]

By Vanitha Jayasuriya, Full Stride Cloud Solution Lead, Germany – Wipro By Yedu Kuruvath, Alliances and Partner Development Lead, AI Practice – Wipro By Shaban Saddique, AWS Business Group Director, Europe – Wipro By Benson Philip, Sr Partner Development Manager, EMEA – AWS By Bindhu Chinnadurai, Sr Partner Solutions Architect, EMEA – AWS Wipro Introduction […]

Snowflake By Daniel Wirjo, Solutions Architect – AWS By Benny Chun, Solutions Architect – AWS By Bosco Albuquerque, Sr. Partner Solutions Architect – AWS By Hans Siebrand, Cloud Data Architect – Snowflake By Matt Marzillo, Sr. Partner Engineer – Snowflake With recent advancements, building a data platform to provide a data foundation for generative AI […]