Tag: Artificial Intelligence

Zafran’s Threat Exposure Management Platform, built on AWS services operationalizes continuous threat exposure management (CTEM) across hybrid-cloud environments addressing gaps that traditional periodic scanning can’t solve in today’s threat landscape. With attackers exploiting vulnerabilities within days or minutes, organizations need contextual, automated approaches. Learn how customers are achieving up to 94% reduction in critical vulnerabilities through Zafran’s prioritization and remediation workflows.

This post introduces SnapSoft’s AI gateway solution, which creates a fault-tolerant architecture by intelligently routing requests across multiple providers, AWS accounts, and Regions to ensure continuous operation even during peak demand. Learn how GDE-MIT, an EdTech platform serving thousands of students, migrated from a single-endpoint architecture to achieve high availability, substantial cost savings, and production-scale performance using this multi-provider approach.

Learn about Locobuzz, an AWS Advanced Technology Partner’s cloud-native architecture that integrates AWS services to process 1.2 billion customer interactions annually across 400+ global enterprises. The post details innovations like ResponseGenie™, AgentIQ™, ContextualPulse™, and CMOVerse™ that enable emotionally intelligent, multilingual customer engagement at scale.

Learn more about how MoEngage integrated their customer engagement platform with Amazon Connect, creating a connected customer experience ecosystem. The integration combines MoEngage’s data-driven insights and omnichannel capabilities with Amazon Connect’s AI-native contact center to deliver context-aware interactions across all touchpoints. Organizations gain a 360-degree view of customers, orchestrate connected journeys, and transform reactive customer service into proactive, personalized experiences that drive satisfaction and measurable business outcomes.

Talkdesk Customer Experience Automation (CXA), built on AWS, transforms customer engagement through Agentic AI and large language models. This AI-powered platform helps enterprises automate outcomes, delivering personalized, intelligent service at scale through multi-agent orchestration and real-time data access. Organizations have achieved 50% faster resolution times, improved compliance, and accelerated deployment in regulated industries. By leveraging AWS’s scalable infrastructure, Talkdesk CXA enables consistent experiences across all channels, generates actionable insights, and significantly lowers cost-to-serve—enhancing both customer satisfaction and employee productivity across retail, financial services, healthcare, and public sector organizations.

Kiwa Digital partnered with Custom D to build CultureQ, a culturally governed platform for preserving Indigenous languages and knowledge. CultureQ is built using Caitlyn, Custom D’s white-label generative AI platform on AWS and powered by Amazon Bedrock. The solution enables secure, community-controlled access to trusted cultural resources while supporting language revitalisation in the digital age.

We’re introducing the Agentic AI Technical Learning Plan in AWS Skill Builder, offering AWS Partners more than 15 hours of specialized training to build scalable, production-ready agentic AI solutions. Through hands-on workshops and technical deep dives, Partners can develop expertise in multi-agent systems, implementation patterns, and enterprise-grade best practices.

ASAPP, an AWS Advanced Partner, provides AI-powered solutions for customer service. Founded in 2014, ASAPP helps transform contact centers by automating tasks, assisting representatives, and improving customer experience. Their GenerativeAgent platform handles complex conversations while maintaining enterprise-level performance and safety standards. This blog explains how ASAPP’s GenerativeAgent platform, built on AWS infrastructure, combines cloud capabilities with specialized AI to transform customer service operations.

AWS Generative AI Innovation Center (GenAIIC) launches the Partner Agent Factory (PAF), a pioneering co-innovation program designed to accelerate the development of enterprise-grade, production-ready AI Agents and Tools with our Partner Innovation Alliance (PIA) partners. PAF provides immersive expert guidance and support, empowering PIA partners to build end-to-end AI solutions that meet dynamic business requirements. Customers benefit from the combined expertise of GenAIIC’s proven methodologies and PIA partners’ industry knowledge, available through AI Agents and Tools on AWS Marketplace.

Over the past few years, no-code and low-code platforms have revolutionized software development. As AI assistance becomes commonplace, organizations seek tools that bridge the gap between vision and execution. Zendesk App Builder, powered by Amazon Bedrock and built on AWS, offers a solution that allows customers to create custom apps that extend Zendesk’s capabilities to meet unique customer service needs.