Tag: Artificial Intelligence

Talkdesk Customer Experience Automation (CXA), built on AWS, transforms customer engagement through Agentic AI and large language models. This AI-powered platform helps enterprises automate outcomes, delivering personalized, intelligent service at scale through multi-agent orchestration and real-time data access. Organizations have achieved 50% faster resolution times, improved compliance, and accelerated deployment in regulated industries. By leveraging AWS’s scalable infrastructure, Talkdesk CXA enables consistent experiences across all channels, generates actionable insights, and significantly lowers cost-to-serve—enhancing both customer satisfaction and employee productivity across retail, financial services, healthcare, and public sector organizations.

Kiwa Digital partnered with Custom D to build CultureQ, a culturally governed platform for preserving Indigenous languages and knowledge. CultureQ is built using Caitlyn, Custom D’s white-label generative AI platform on AWS and powered by Amazon Bedrock. The solution enables secure, community-controlled access to trusted cultural resources while supporting language revitalisation in the digital age.

We’re introducing the Agentic AI Technical Learning Plan in AWS Skill Builder, offering AWS Partners more than 15 hours of specialized training to build scalable, production-ready agentic AI solutions. Through hands-on workshops and technical deep dives, Partners can develop expertise in multi-agent systems, implementation patterns, and enterprise-grade best practices.

ASAPP, an AWS Advanced Partner, provides AI-powered solutions for customer service. Founded in 2014, ASAPP helps transform contact centers by automating tasks, assisting representatives, and improving customer experience. Their GenerativeAgent platform handles complex conversations while maintaining enterprise-level performance and safety standards. This blog explains how ASAPP’s GenerativeAgent platform, built on AWS infrastructure, combines cloud capabilities with specialized AI to transform customer service operations.

AWS Generative AI Innovation Center (GenAIIC) launches the Partner Agent Factory (PAF), a pioneering co-innovation program designed to accelerate the development of enterprise-grade, production-ready AI Agents and Tools with our Partner Innovation Alliance (PIA) partners. PAF provides immersive expert guidance and support, empowering PIA partners to build end-to-end AI solutions that meet dynamic business requirements. Customers benefit from the combined expertise of GenAIIC’s proven methodologies and PIA partners’ industry knowledge, available through AI Agents and Tools on AWS Marketplace.

Over the past few years, no-code and low-code platforms have revolutionized software development. As AI assistance becomes commonplace, organizations seek tools that bridge the gap between vision and execution. Zendesk App Builder, powered by Amazon Bedrock and built on AWS, offers a solution that allows customers to create custom apps that extend Zendesk’s capabilities to meet unique customer service needs.

Discover how the groundbreaking integration of Zeta’s AI Marketing Platform with AWS’s cloud infrastructure is revolutionizing personalized customer experiences at scale. This powerful combination processes billions of real-time customer signals, enabling hyper-targeted campaigns while maintaining strict compliance standards. Learn how leading organizations are leveraging this unified ecosystem to overcome today’s most pressing digital marketing challenges and achieve measurable ROI across all channels.

AWS Generative AI Innovation Center launches Partner Innovation Alliance (PIA) ISV Pods, pairing ISVs with PIA partners to accelerate enterprise-grade generative AI solutions. This strategic program addresses growing demand for industry-specific and horizontal AI capabilities, focusing on agentic AI development. With structured enablement, expert guidance, and go-to-market support, ISV Pods are set to pioneer the next wave of AI innovation, transforming businesses across industries.

Harbor Pilot is an agentic AI system built on AWS in close collaboration with AWS OneTeam, designed to automate identity management tasks using natural language input. Within 30 days of release, over 50% of customers adopted the solution, which helps reduce manual workflow creation from hours to minutes while integrating with SailPoint’s Identity Security Cloud.

Splunk and Amazon Bedrock’s integration addresses the challenge of analyzing vast machine data effectively. By bringing external foundation models into Splunk workflows, security analysts can automatically extract contextual insights from raw events, correlate information across sources, and translate complex findings into clear next steps—all without specialized AI expertise. This helps organizations find security threats faster and focus security teams on high-priority work while maintaining their security posture.