Category: Messaging

AWS re:Invent 2019 is less than 50 days away, and that means it’s time to start planning your agenda. The Digital User Engagement team is hosting several builders sessions, chalk talks, and workshops this year. Come join us and learn more about using Amazon Pinpoint and Amazon SES to engage with and delight your customers. […]

Note: This post was written by Alan Chuang, a Senior Product Manager on the AWS Messaging team. On September 19, 2019, Apple released iOS 13. This update introduced changes to the Apple Push Notification service (APNs) that can impact your existing workloads. Amazon SNS has made some changes that ensure uninterrupted delivery of push notifications […]

(Edited November 25, 2019)—We’ve updated this post to include a link to the official Predictive User Engagement solution page. Note: This post was written by John Burry, a Solution Architect on the AWS Customer Engagement team. Predictive User Engagement (PUE) refers to the integration of machine learning (ML) and customer engagement services. By implementing a […]

Note: This post was written by Vesselin Tzvetkov, an AWS Senior Security Architect, and by Rostislav Markov, an AWS Senior Engagement Manager. Amazon SES has included support for incoming email for several years now. However, some customers have told us that they need a solution for forwarding inbound emails to domains that aren’t managed by […]

Last week, we made some changes to the way that Amazon Pinpoint sends Apple Push Notification service (APNs) push notifications. In June, Apple announced that push notifications sent to iOS 13 and watchOS devices would require the new apns-push-type header. APNs uses this header to determine whether a notification should be shown on the display […]

Note: This post was written by Ilya Pupko, Senior Consultant for the AWS Digital User Engagement team, and by Gopinath Srinivasan, an AWS Enterprise Solution Architect. A major advantage of using Amazon Pinpoint for your customer engagement workflows is its ability to tightly integrate with other AWS services. These integrations make it possible to engage […]

Note: This post was written by Manan Nayar and Aprajita Arora, Software Development Engineers on the AWS Digital User Engagement team. This is the third and final post in our series about creating custom visualizations of your Amazon Pinpoint metrics using Amazon QuickSight. In our first post, we used the Metrics APIs to retrieve specific […]

Note: This post was written by Manan Nayar and Aprajita Arora, Software Development Engineers on the AWS Digital User Engagement team. In our previous post, we discussed the process of visualizing specific, pre-aggregated Amazon Pinpoint metrics—such as delivery rate or open rate—using the Amazon Pinpoint Metrics APIs. In that example, we showed how to create […]

Note: This post was written by Manan Nayar and Aprajita Arora, Software Development Engineers on the AWS Digital User Engagement team. Amazon Pinpoint helps you create customer-centric engagement experiences across the mobile, web, and other messaging channels. It also provides a variety of Key Performance Indicators (KPIs) that you can use to track the performance […]

Because Amazon Pinpoint is a member of the AWS family, you can integrate it seamlessly with other AWS services. In the past, this blog has looked at the process of integrating Amazon Pinpoint with Amazon Comprehend and Amazon Redshift. Earlier this week, Michael Woodward, a Solution Architect here at AWS, published a blog post about integrating […]