Category: Messaging

Learn more about how MoEngage integrated their customer engagement platform with Amazon Connect, creating a connected customer experience ecosystem. The integration combines MoEngage’s data-driven insights and omnichannel capabilities with Amazon Connect’s AI-native contact center to deliver context-aware interactions across all touchpoints. Organizations gain a 360-degree view of customers, orchestrate connected journeys, and transform reactive customer service into proactive, personalized experiences that drive satisfaction and measurable business outcomes.

ASAPP, an AWS Advanced Partner, provides AI-powered solutions for customer service. Founded in 2014, ASAPP helps transform contact centers by automating tasks, assisting representatives, and improving customer experience. Their GenerativeAgent platform handles complex conversations while maintaining enterprise-level performance and safety standards. This blog explains how ASAPP’s GenerativeAgent platform, built on AWS infrastructure, combines cloud capabilities with specialized AI to transform customer service operations.

Salesforce and AWS are accelerating agentic AI transformation by pioneering solutions that make advanced AI accessible, secure, and outcome-oriented through unified data access, interoperable AI agents, modernized contact centers, and streamlined procurement via AWS Marketplace. This decade-long collaboration empowers enterprises to confidently adopt agentic systems with the same trust they had moving to the cloud, delivering personalized, AI-powered experiences at scale.

Healthcare organizations face rising costs and provider burnout while managing increasing patient demands. Validic’s connected care solution on AWS transforms healthcare delivery by integrating data from 600+ devices with EHR systems, enabling remote patient monitoring and AI-powered insights. Learn how this AWS Advanced Partner helps healthcare providers reduce administrative burden while improving patient outcomes through proactive, data-driven care.

In today’s rapidly changing digital landscape, brands face challenges in delivering consistent personalized customer engagement across multiple communication channels. Discover how the integration between MoEngage’s platform, a leader in marketing analytics and journey orchestration with AWS Communication Developer Services (CDS) enables brands to create seamless and consistent customer experiences through personalized messaging.

Discover how integrating Tealium CDP with Amazon Connect transforms customer service by bringing real-time digital journey insights directly to your contact center. Understand a reference architecture for seamlessly incorporating customer behavior data from web, mobile, and connected devices into Amazon Connect. See how this integration empowers agents with contextual intelligence, reduces resolution times, and delivers hyper-personalized experiences that drive customer satisfaction.

Customer expectations are rising, and delivering seamless, AI-enhanced support is now essential. Discover how the Accenture AWS Business Group (AABG) is transforming contact center operations with their Connected Customer Experience (CCE) offering on AWS. Learn how generative AI-driven capabilities empower agents and enhance customer interactions, driving efficiency and modernization for businesses.

Illumina’s suite of multiomics analysis tools hosted on AWS include capabilities for quality control, data aggregation, and advanced analytics. In this post, we demonstrate how software from Illumina, including DRAGEN™, Illumina Connected Analytics, Correlation Engine, and Illumina Connected Multiomics enable researchers to build scalable, secure analytical pipelines while maintaining security, data privacy, and compliance at scale.

The Agent AI Ally solution revolutionizes call center operations by harnessing generative AI to provide agents with real-time, contextual support and product information during customer interactions. Powered by Anthropic’s Claude 3.5 Sonnet model through Amazon Bedrock, the solution delivers instant insights and suggestions while analyzing customer responses in real-time. This comprehensive platform integrates key AWS services including Amazon Connect, Transcribe, and Kendra to create a powerful system that enhances agent performance and customer satisfaction through AI-driven assistance and efficient data processing

Vonage’s Fraud Protection Solution helps businesses combat evolving fraud threats by enhancing their application’s security with information from the telecom domain. It offers features like real-time number checking, fraud scoring, SIM swap detection, and multi-factor authentication. This modular solution enables companies to build a comprehensive defense-in-depth strategy without distracting from their core objectives.