AWS Machine Learning Blog

Category: Amazon Kendra

Best practices in customer service automation

Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for building automated, customer-service solutions. The […]

Read More

Build a cognitive search and a health knowledge graph using AWS AI services

Medical data is highly contextual and heavily multi-modal, in which each data silo is treated separately. To bridge different data, a knowledge graph-based approach integrates data across domains and helps represent the complex representation of scientific knowledge more naturally. For example, three components of major electronic health records (EHR) are diagnosis codes, primary notes, and […]

Read More

Build an intelligent search solution with automated content enrichment

Unstructured data belonging to the enterprise continues to grow, making it a challenge for customers and employees to get the information they need. Amazon Kendra is a highly accurate intelligent search service powered by machine learning (ML). It helps you easily find the content you’re looking for, even when it’s scattered across multiple locations and […]

Read More

Automatically scale Amazon Kendra query capacity units with Amazon EventBridge and AWS Lambda

Data is proliferating inside the enterprise and employees are using more applications than ever before to get their jobs done, in fact according to Okta Inc., the number of software apps deployed by large firms across all industries world-wide has increased 68%, reaching an average of 129 apps per company. As employees continue to self-serve […]

Read More

Amazon Kendra adds new search connectors from AWS Partner, Perficient, to help customers search enterprise content faster

Today, Amazon Kendra is making nine new search connectors available in the Amazon Kendra connector library developed by Perficient, an AWS Partner. These include search connectors for IBM Case Manager, Adobe Experience Manger, Atlassian Jira and Confluence, and many others. Improving the Enterprise Search Experience These days, employees and customers expect an intuitive search experience. […]

Read More
Try asking OSU-OKC bot, OKC Pete, some questions of your own via the university website.

Building an omnichannel Q&A chatbot with Amazon Connect, Amazon Lex, Amazon Kendra, and the open-source QnABot project

For many students, embarking on a higher education journey is an exciting time filled with new experiences. However, like anything new, it also can also bring plenty of questions to answer and obstacles to overcome. Oklahoma State University, Oklahoma City (OSU-OKC) recognized this, and was intent on providing a better solution to address student questions […]

Read More
The following diagram illustrates our architecture.

Using Amazon Translate to provide language support to Amazon Kendra

Amazon Kendra is a highly accurate and easy-to-use intelligent search service powered by machine learning (ML). Amazon Kendra supports English. This post provides a set of techniques to provide non-English language support when using Amazon Kendra. We demonstrate these techniques within the context of a question-answer chatbot use case (Q&A bot) where a user can […]

Read More

AWS Announces the global expansion of AWS CCI Solutions

We’re excited to announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. AWS CCI solutions enable you to leverage AWS machine learning (ML) capabilities with your current contact center provider to gain greater efficiencies and deliver increasingly tailored customer […]

Read More
The following diagram illustrates our solution architecture.

Building a secure search application with access controls using Amazon Kendra

For many enterprises, critical business information is often stored as unstructured data scattered across multiple content repositories. Not only is it challenging for organizations to make this information available to employees when they need it, but it’s also difficult to do so securely so relevant information is available to the right employees or employee groups. […]

Read More

Incremental learning: Optimizing search relevance at scale using machine learning

Amazon Kendra is releasing incremental learning to automatically improve search relevance and make sure you can continuously find the information you’re looking for, particularly when search patterns and document trends change over time. Data proliferation is real, and it’s growing. In fact, International Data Corporation (IDC) predicts that 80% of all data will be unstructured […]

Read More