Category: Amazon Bedrock

Through this series of posts, we share our generative AI journey and use cases, detailing the architecture, AWS services used, lessons learned, and the impact of these solutions on our teams and customers. In this first post, we explore Account Summaries, one of our initial production use cases built on Amazon Bedrock. Account Summaries equips our teams to be better prepared for customer engagements. It combines information from various sources into comprehensive, on-demand summaries available in our CRM or proactively delivered based on upcoming meetings. From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% increase in value of opportunities created.

In this post, we describe the development of the automated summary feature in Verisk’s Discovery Navigator incorporating generative AI, the data, the architecture, and the evaluation of the pipeline. This new functionality offers an immediate overview of the initial injury and current medical status, empowering record reviewers of all skill levels to quickly assess injury severity with the click of a button.

In this post, we show you how to convert Python code that fine-tunes a generative AI model in Amazon Bedrock from local files to a reusable workflow using Amazon SageMaker Pipelines decorators.

Today, we are excited to announce general availability of batch inference for Amazon Bedrock. This new feature enables organizations to process large volumes of data when interacting with foundation models (FMs), addressing a critical need in various industries, including call center operations. In this post, we demonstrate the capabilities of batch inference using call center transcript summarization as an example.

This post explores an innovative application of large language models (LLMs) to automate the process of customer review analysis. LLMs are a type of foundation model (FM) that have been pre-trained on vast amounts of text data. This post discusses how LLMs can be accessed through Amazon Bedrock to build a generative AI solution that automatically summarizes key information, recognizes the customer sentiment, and generates actionable insights from customer reviews. This method shows significant promise in saving human analysts time while producing high-quality results. We examine the approach in detail, provide examples, highlight key benefits and limitations, and discuss future opportunities for more advanced product review summarization through generative AI.

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. Did you know that for every eight hours that office-based physicians have scheduled with patients, they spend more than five hours in the EHR? As a consequence, healthcare practitioners exhibit a pronounced inclination towards conversational intelligence solutions, […]

This post explores how Accenture used the customization capabilities of Knowledge Bases for Amazon Bedrock to incorporate their data processing workflow and custom logic to create a custom chunking mechanism that enhances the performance of Retrieval Augmented Generation (RAG) and unlock the potential of your PDF data.

QnABot on AWS (an AWS Solution) now provides access to Amazon Bedrock foundational models (FMs) and Knowledge Bases for Amazon Bedrock, a fully managed end-to-end Retrieval Augmented Generation (RAG) workflow. You can now provide contextual information from your private data sources that can be used to create rich, contextual, conversational experiences. In this post, we discuss how to use QnABot on AWS to deploy a fully functional chatbot integrated with other AWS services, and delight your customers with human agent like conversational experiences.

In this post, we explore using the Anthropic Claude 3 on Amazon Bedrock large language model (LLM). Amazon Bedrock provides access to several LLMs, such as Anthropic Claude 3, which can be used to generate semi-structured data relevant to the healthcare industry. This can be particularly useful for creating various healthcare-related forms, such as patient intake forms, insurance claim forms, or medical history questionnaires.

This post provides an overview of a custom solution developed by the AWS Generative AI Innovation Center (GenAIIC) for Deltek, a globally recognized standard for project-based businesses in both government contracting and professional services. Deltek serves over 30,000 clients with industry-specific software and information solutions. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents. The solution uses AWS services including Amazon Textract, Amazon OpenSearch Service, and Amazon Bedrock.