Category: Messaging

In this post, we illustrate how Clarus Care, a healthcare contact center solutions provider, worked with the AWS Generative AI Innovation Center (GenAIIC) team to develop a generative AI-powered contact center prototype. This solution enables conversational interaction and multi-intent resolution through an automated voicebot and chat interface. It also incorporates a scalable service model to support growth, human transfer capabilities–when requested or for urgent cases–and an analytics pipeline for performance insights.

In this post, we will walk through the performance constraints and design choices by OARC and REMAP teams at UCLA, including how AWS serverless infrastructure, AWS Managed Services, and generative AI services supported the rapid design and deployment of our solution. We will also describe our use of Amazon SageMaker AI and how it can be used reliably in immersive live experiences.

In this post, we share how Snoonu, a leading ecommerce platform in the Middle East, transformed their product discovery experience using AI-powered personalization. In this post, we share how Snoonu, a leading ecommerce platform in the Middle East, transformed their product discovery experience using AI-powered personalization.

Today, I’m excited to share how we’re bringing this vision to life with new capabilities that address the fundamental aspects of building and deploying agents at scale. These innovations will help you move beyond experiments to production-ready agent systems that can be trusted with your most critical business processes.

In this post, we present a solution to incorporate Amazon Bedrock Agents in your Slack workspace. We guide you through configuring a Slack workspace, deploying integration components in Amazon Web Services, and using this solution.

In this post, we demonstrate how to elevate business productivity by leveraging Amazon Q to provide insights that enable research, data analysis, and report potential fraud cases within Amazon Connect.

In this post, we discuss how AWS and DXC used Amazon Connect and other AWS AI services to deliver near real-time V2V translation capabilities.

As organizations navigate the complexities of the digital realm, generative AI has emerged as a transformative force, empowering enterprises to enhance productivity, streamline workflows, and drive innovation. To maximize the value of insights generated by generative AI, it is crucial to provide simple ways for users to preserve and share these insights using commonly used tools such as email. This post explores how you can integrate Amazon Q Business with Amazon SES to email conversations to specified email addresses.

Commercial Real Estate Exchange, Inc. (Crexi), is a digital marketplace and platform designed to streamline commercial real estate transactions. In this post, we will review how Crexi achieved its business needs and developed a versatile and powerful framework for AI/ML pipeline creation and deployment. This customizable and scalable solution allows its ML models to be efficiently deployed and managed to meet diverse project requirements.

Global Resiliency is a new Amazon Lex capability that enables near real-time replication of your Amazon Lex V2 bots in a second AWS Region. When you activate this feature, all resources, versions, and aliases associated after activation will be synchronized across the chosen Regions. With Global Resiliency, the replicated bot resources and aliases in the […]