Category: Public Sector

The higher education we knew before the pandemic will not be the one that emerges post-pandemic. Leaders must meet this moment by redefining the constructs of higher education. The “Top 10 IT Issues, 2022: The Higher Education We Deserve” report released by EDUCAUSE groups the top 10 priorities into three imperatives: 1) shared vision, shared strategy; 2) student success as institutional success; and 3) sustainable business models.

The Asia Pacific and Japan (APJ) region is riding a wave of innovation, which relies heavily on a digital workforce equipped to meet the rising demand for cloud computing. Today, AWS announced that we have trained more than two million people across APJ with cloud skills in the past decade. To accelerate this, we launched AWS Skill Builder, a digital learning experience available in more than 200 countries and territories, which will provide free skills training to millions of people around the world, in addition to other training programs.

Oregon and Washington are home to the Confederated Tribes of the Umatilla Indian Reservation (CTUIR)—a union of the Cayuse, Walla Walla, and Umatilla tribes. Their language, Sahaptian is classified as severely endangered by UNESCO. CTUIR was searching for a way to preserve legacy knowledge in a way that can be passed down to future generations and strengthen its community. To do this, CTUIR worked with Amazon Web Services (AWS) and AWS Partner Dan Ryan to build an online dictionary of the Sahaptian language, powered by the cloud.

The AWS Migration Evaluator can help organizations with VMware fleets by collecting detailed data on VM (virtual machine) usage and using that to prepare a business case for moving to the cloud and estimate the cost of migration. However, sensitive network data collected by the Migration Evaluator, such as system names and IP addresses, cannot leave highly secured and regulated organisations. In this blog post, learn how a simple python script can anonymize AWS Migration Evaluator usage data, allowing it to be uploaded even in highly regulated environments.

This year’s re:Invent includes many sustainability topics. To guide you across breakout sessions and activities, check out the re:Invent sustainability attendee guide. We’re looking forward to sharing this content to inspire teams, to learn from each other, to get hands-on, and to see what’s possible when we combine technology with sustainability.

Tessitura Network, a member-owned nonprofit company, provides customer relationship management (CRM) technologies and services to performing arts, cultural, and entertainment organizations around the world. Tessitura integrates what used to be disparate components of running an arts and culture organization, and supports organizations to gain a full picture of their customers and patrons, to segment and analyze data for insights, and to build personalized engagements with donors and communities they serve—all using the cloud and Amazon Web Services (AWS).

In the Greater Stockholm Area, SL (Stockholm Public Transport) is responsible for public transport services for more than three million citizens. SL is transforming their ticketing system with a new, “future-proof” alternative built and managed in-house. This major digital transformation project, built on the Amazon Web Services (AWS) Cloud and using microservices, is currently being rolled out across the city. The new ticketing system is an integral part of SL’s commitment to make sure everyone who lives, works in, or visits Stockholm, “has access to well-developed, easily accessible and reliable public transport.”

Across Canada, hospitals, care providers, academic health sciences centers, and more are using accessible, scalable technology to support their staff and provide faster, better access to citizens in need of care. With Amazon Alexa, patients only need their voice to answer a few questions and get started towards healing.

Earlier this year, Amazon pledged to hire 100,000 veterans and military spouses by 2024. This is an increase of our previous commitment to hire 25,000 veterans and military spouses by 2021—a goal we’ve already surpassed, with about 40,000 currently working for Amazon. At AWS, we are committed to developing and hiring veterans and their spouses into roles focused on STEM. Check out the multiple programs, trainings, and resources available for veterans and spouses.

While several public sector organizations launched new digital services during the pandemic, many still struggle with providing a high quality and equitable customer experience. To reduce the risk of a digital service not being received, or only being used by a limited portion of the intended population, government leaders should ask three customer experience questions before deploying new services — and consider how the cloud can help shape the answers.