Category: Analytics

Customer expectations are rising, and delivering seamless, AI-enhanced support is now essential. Discover how the Accenture AWS Business Group (AABG) is transforming contact center operations with their Connected Customer Experience (CCE) offering on AWS. Learn how generative AI-driven capabilities empower agents and enhance customer interactions, driving efficiency and modernization for businesses.

Illumina’s suite of multiomics analysis tools hosted on AWS include capabilities for quality control, data aggregation, and advanced analytics. In this post, we demonstrate how software from Illumina, including DRAGEN™, Illumina Connected Analytics, Correlation Engine, and Illumina Connected Multiomics enable researchers to build scalable, secure analytical pipelines while maintaining security, data privacy, and compliance at scale.

The Agent AI Ally solution revolutionizes call center operations by harnessing generative AI to provide agents with real-time, contextual support and product information during customer interactions. Powered by Anthropic’s Claude 3.5 Sonnet model through Amazon Bedrock, the solution delivers instant insights and suggestions while analyzing customer responses in real-time. This comprehensive platform integrates key AWS services including Amazon Connect, Transcribe, and Kendra to create a powerful system that enhances agent performance and customer satisfaction through AI-driven assistance and efficient data processing

With increasing focus on IoT, AI/ML and generative AI, SAP data provides an unified view of business-critical information by streamlining operations, improving decision-making, and driving innovation. In this blog, we explore optimizing data management by leveraging a modern data architecture on AWS, and discuss how Fivetran automated SAP data replication accelerates enterprise processes and unlocks insights.

TCS partnered with a leading Australian bank to implement Consumer Data Right (CDR) compliance through an open banking solution, enabling secure data sharing for 400,000+ customers while maintaining existing banking operations. The solution architecture leverages AWS services including Amazon Kinesis Data Streams, AWS DMS, Data Firehose, Glue, and Aurora MySQL to process 6 million records daily in real-time, with comprehensive security controls and 99.99% uptime. The implementation demonstrates TCS’s expertise in creating scalable, secure enterprise data platforms that enable financial institutions to modernize their data streaming capabilities while protecting core operations and meeting regulatory requirements.

Apiphani provides services and solutions to help organizations industrialize their data delivery and enable data-driven business through data pipeline deployment, Data Product delivery, and value scaling and realization. The approach covers technology, ways of working, and cultural changes to deliver reliable, right data for BI, ML, AI, and digital products. Companies following these methods can realize performance improvements in the near term as well as get on a path to be data and AI driven for years to come.

Impetus Technologies introduces a comprehensive Healthcare Data Platform built on AWS that tackles the healthcare industry’s most pressing data challenges. With capabilities for efficient data ingestion, HIPAA compliance, and seamless integration with healthcare standards like HL7 and FHIR, this solution enables healthcare organizations to transform massive data volumes into actionable insights for improved patient care and operational efficiency.

AWS Partners can build a successful generative AI practice by following a comprehensive 5-phase workflow that includes technical activation, solutions development, delivery activation, go-to-market planning, and continuous refinement, while maintaining a focus on responsible AI implementation across eight key dimensions to deliver value and mitigate risks.

Generative AI is revolutionizing contact centers, enhancing customer interactions and operational efficiency. TCS’s solution leverages this technology to provide a comprehensive, multi-device experience for customers, agents, and employees. It streamlines operations, improves agent productivity, and delivers superior customer service. This AI-driven approach enables contact centers to deliver superior customer service while driving operational excellence.

Discover how AWS Partner Genese Solution transforms data analytics with Gandalf Insights, enabling business users to query complex databases using natural language. Learn how this AWS-powered solution reduces time-to-insight from days to minutes while decreasing IT support costs and improving business team autonomy.